4. CAPÍTULO 4: RESULTADOS Y DISCUSIÓN
4.2. Índices de calidad (ICAs)
4.2.1. Índice de la National Sanitation Foundation (ICA-NSF)
T
IMEM
ANAGEMENT: E
XCEEDSE
XPECTATIONS“
Having a long history in project management has provided me the ability to accurately assess a timeline and meet a deadline. I am very good at developing a solid task list towards a dated goal. I am also very good at managing my day to day schedule amid a hectic time. I will continue improving in time management over the next year.“
I am very good at managing my time and my employees’ time. My staff are regularly among the highest in attendance and productivity. I understand how to schedule both big and small tasks. Over the next year, I will improve my skills by assessing new areas my team can work in and meet those needs on-time.“
I am a very efficient worker. I define a schedule each week and keep to it. I find that I am frequently interrupted in this role, but I find a way to keep on track. My goal for the next year is to begin training my team members on time management.“
One of my strengths is developing project plans which utilize available resources in an efficient manner. I hold staff accountable for their time estimates to ensure the work is completed on time, each time. My project completion percentage is perfect.“
I am very good at managing my time and accomplishing tasks on time. I have demonstrated that I work well under pressure and can juggle multiple priorities and still deliver. I will continue to work on improving my time management skills.T
IMEM
ANAGEMENT: M
EETSE
XPECTATIONS“
I have a very focused personality and believe I will accomplish anything I have my mind set to. I understand and use the tools provided to achieve my objectives. I set an efficient schedule and meet it.“
I am a task oriented person. I am proficient at scheduling tasks and accomplishing them. One of the skills I have developed is predicting how long a task will take and accurately completing tasks on time. As I grow in experience, my time management skills will continue to improve.“
I am able to adequately schedule my time to accomplish my tasks. I understand at times there have been, on occasion, some scheduling issues, but overall I believe I handled it well. We’d like to see Ryan manage his time a little better over the next year by communicating his schedule more effectively with team members and management.“
I am good at time management and keep a tight schedule. I understand that some of my meetings run long which affects others on the team. Though, by and large, I believe my time management skills are exceptionally good. I will work on keeping meetings to their allotted time.“
Though I believe my time management skills have been very good, I understand that I have not always succeeded at adequately accounting for the time of my team which has resulted in lower productivity than expected. I will work to improve in this area and ensure my team’s time is tracked and managed.T
IMEM
ANAGEMENT: B
ELOWE
XPECTATIONS“
Though I know my tactics have been questioned, there are strengths and weaknesses to how I manage my time. The strengths have resulted in a large increase in productivity of my team. The weakness is I have several team memberswho have indicated they are burned out. I will work to temper my time management to achieve high productivity and high employee satisfaction.
“
For the most part, my time management skills have been good. Unfortunately, several of my projects came in late with little advanced notice. I will work to improve by communicating project status more effectively.“
I am occasionally late to work and I understand it causes the workers in the shift before me to have to adjust their schedule. Though my schedule has been inconsistent, I still produce a high volume of work. I will work to improve my reliability.“
One of my challenges has been my willingness to say ‘yes’ to too many requests. This has resulted in a number of times where I am overloaded and ineffectual. I will work on being more assertive and only take on work that I can complete in a reasonable time.“
When I get immersed in work, I have a tendency to lose track of time and not pay attention to things around me. This level of focus can be a good thing to get something accomplished, but when it causes my time to overrun and miss appointments or project deadlines, it can become a problem. I will continue to work to improve my time management.Chapter 31
T RAINING
T
RAINING: E
XCEEDSE
XPECTATIONS“
I am one of the lead trainers for our staff. I try to always be an encourager during training sessions. I am consistently rated as excellent by employees in the training classes. I will work to continue providing excellent training to new employees.“
I encourage my employees to attend training sessions and take advantage of the training courses offered. I have taken a number of soft skills classes this year and have learned a great deal. Over the next year, I plan to continue learning and taking advantage of company training programs.“
I am a consummate learner and excel in the training offered. I am very attentive during training class and score among the highest in comprehension tests. I have also taken a number of independent study courses outside of company training to improve my business skills.“
We’ve installed a number of new systems this year and I have focused on learning the new technology. I have enjoyed absorbing the material and training coworkers on it. I believe this has produced a great return for the company.“
There is a significant time investment required for sufficient training for staff members. This can put a strain on teams as they work to absorb the lost hours .I have worked hard to schedule time for all of my team members to attend training and have been excellent in working to absorb the hours invested. I will continue upgrading skills on my team this next year.T
RAINING: M
EETSE
XPECTATIONS“
I have sought out specialized training opportunities. This has afforded me a number of great training programs where I can continue to upgrade my knowledge and skills.I believe this helps make me a valuable team member.
“
Not only have I taken the recommended training classes this year, I have also helped several team mates find the right training classes for their skill sets. I enjoy investing time in other people and helping put proper focus on training.“
I take advantage of training courses offered and have attended all mandatory training this year. I will continue to spend an appropriate amount of time on training and taking classes as required.“
I am quick to learn new concepts and apply them on the job. I am interested in on the job training opportunities and take advantage of them as often as possible. This next year, I will focus on continuing to take training opportunities as they are offered.“
I enjoy investing time in training and believe the training classes I have taken have benefited the company and myself. At times, I have struggled to maintain my workload and some of the classes, but overall, I think it has been beneficial. I plan to continue taking training as feasible.T
RAINING: B
ELOWE
XPECTATIONS“
As a long time employee, I struggle with some of the introductory courses. Not that I struggle with the material, but with the point of having to take time out of my schedule to attend. I can understand taking more advanced courses, but I believe my long term experience here should exempt me from basic classes.“
I have had difficulty applying some of the concepts taught in mandatory HR training this year and understanding why we’re asked to participate in some of these classes.This struggle with the applying these new processes has resulted in lower productivity. I plan to work on improving my application of training principles this year.