The TAS operator must deliver messages to the client’s mailbox. In addition, the operator may be required to change the name, greeting, and/or passcode for a mailbox.
To Leave a Message in a Mailbox
1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.
2. Answer the call, dial the called party’s mailbox number, and hear the "bloop-bloop" pause mode indicator.
3. Press the 2 key or # key (pound) to begin recording, hear the "beep" record prompt tone, and dictate the message.
4. Press the 1 key, 9 key, or * key (star) to send the message, and hear the "beep-beep" home base tone.
You are now ready to answer the next call.
or
Press R (the 7 key) to Review, press D (the 3 key) to Discard, and press the 1 key, 9 key, or
* key (star), to send the message.
To Record Names and Greetings and Enter Passcodes
If the client’s mailbox is capable of being checked in and out, the TAS operator can change the client’s name, greeting, or passcode.
Note: To give a mailbox the capability of being checked in and out, the Administrator must answer Y to the question: "Can mailbox be checked in or out?" when the mailbox is created.
To Change the Name, Greeting, or Passcode of a Mailbox
1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.
2. Dial the mailbox number, and hear the "bloop-bloop" pause mode indicator.
3. Enter one of the following commands:
To Record a Name:
1. Press N (the 6 key).
The system responds: "Record a new name for <mailbox number>. (Beep)"
2. Record the mailbox user’s name.
3. Press the 1 key, 9 key, or * key (star), to save the recorded name and return to the home base tone.
To Record a Greeting:
1. Press G (the 4 key).
The system responds: "Record a new greeting for <user’s name>. (Beep)"
2. Record a greeting for the mailbox user’s callers.
3. Press the 1 key, 9 key, or * key (star) to save the greeting and return to the home base tone.
To Enter or Change a Mailbox Passcode:
1. Press the 5 key.
The system responds:
"Enter a four-digit passcode for <user’s name>, four zeros to clear the passcode. (Beep)"
2. Enter the new passcode and hear the "beep-beep" home base tone.
Message Delivery
Message Delivery is a new-message notification service. When a message is left in a user’s mailbox, the system calls the user at a preconfigured telephone number, waits for the telephone to be answered, and prompts: "Hello <name recorded in mailbox>. You have <number> unplayed message(s) in your mailbox. Please enter your passcode." When a passcode is entered, the user is logged into the mailbox and can play the message and/or use features (make, give, answer) permitted by the class of service for that mailbox.
The system prompts for the passcode 1 (one), and waits 30 seconds for a response. If someone other than the user answers the telephone and does not know the passcode, the system hangs up and counts the call as a successful page. (Unsuccessful pages occur when the system encounters a busy tone or reorder tone.)
Message Delivery is a subset of the Pager message waiting indicator type. For instructions to configure this application, refer to Chapter 5, "Pagers and Message Delivery."
Guidelines for Pager and Message Delivery Allocation
The system ports that outdial pages are dedicated exclusively to paging. This restriction means that there are fewer ports available to accept incoming calls. For a discussion on the use of ports, refer to “Guidelines for Pager and Message Delivery Allocation”.
Special Pager and Message Delivery Billing Considerations
The billing system is capable of billing both paging and message delivery on a per-page basis.
The system installation site, as the calling party, is responsible for any charges that accrue when
paging or message delivery calls are made to the outside telephone network. While pager calls are usually short in duration, message delivery calls can be quite long. Because the cost of each call depends on the time of day, the duration of the call, the distance between the TAS bureau and the user, and the rates of the local telephone company, the system does not make any provisions for the particular aspects of billing.
The billing rates structure allows you to specify an individual rate for each pager system. This rate is multiplied by the number of pages issued for the mailbox. If you put message delivery accounts and radio pager accounts on separate pager systems, you can increase the charges on pager systems servicing message delivery subscribers (to compensate for any toll charges the telephone company may levy).
11 System Information Reports
This system generates three types of reports.
• Statistics reports cover how system resources are used and are discussed in Chapter 12,
"Statistics Reports".
• Billing reports provide a breakdown of charges for individual mailboxes by statistic and calculate the total amount due. These reports are discussed in Chapter 13, "Billing Reports".
• Information reports provide specific information on how the system is configured or programmed. Information reports are discussed in this chapter.
The system records information for many uses, such as determining the status of the system, troubleshooting a problem, maintaining a history of software installed on the system, checking mailbox activity, or administering mailboxes.
The reports are accessed through the Reports Menu (enter R from the Main Menu) that displays the available choices:
REPORTS
(B) Billing (C) Configuration
(D) Pre-extension Dial Strings (E) LCOS
(F) FCOS (G) GCOS (H) NCOS
(I) System Information (J) Phonebook Report (K) Redundancy Verify Report (L) Logfile
(M) Mailbox Data (P) Phoneline Exceptions (R) Pager Access Codes (S) Statistics
(T) Receptionist Treatments (V) Offline Verify
(X) Exit
Reports can be directed to the console or to a serial port; they can be displayed, saved, or printed. When you run each report, the system prompts you to choose a report destination.
Choose from the following options:
CP
to send the report to the console without pausing.to send the report to the console and pause as the screen fills.
to send the report to serial port #1.
to send the report to serial port #2.
to send the report to a file on the system.
to append the report to an existing file on the system.
to exit report output options (no report).
When sending a report to the console, use the following commands to control scrolling:
CTRL-S
when you reach the "END" of the report.
After the system runs the report, it returns to a shortened version of the Reports Menu.
Note: When displaying a long report on the console, you may encounter problems pausing the display, then restarting it. For example: if CTRL-S stops scrolling, but CTRL-Q does not restart scrolling, check whether CTRL-Scroll Lock or Esc Esc displays the prompt "Press any key to continue..."