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The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an

environmentally sound manner.

The PUC offers an online Electric Supply Shopping tool for consumers through PAPowerSwitch.com. PAPowerSwitch allows consumers to enter their zip code and see the competitive offers and prices available in their area. Other

features include: a Spanish language companion site for PAPowerSwitch; consumer alert emails to customers who plugged their zip codes and contact information into the site to receive weekly updates on suppliers and prices available in them; a printable version of the zip-code-searchable supplier list is available and in larger print for seniors; “PAPowerSwitch” brochures and way to save energy are available on the website and upon request.

PAPowerSwitch is just one of the educational tools. Brochures, speaking engagements, roundtable discussions and conferences are other ways used successfully to help consumers shop wisely for utility services. To find more information on upcoming events, check out the Consumer Education Events Schedule on the web at

www.puc.pa.gov/general/consumer_ed/consumer_ed_events.aspx.

Consumer Education Partnerships—The PUC partners with various companies and organizations to bring programs to consumers. Past partnerships have included the utility companies, state agencies, AARP Chapters, Area Agencies on Aging, community-based organizations, legislators, consortiums, health care agencies, schools, religious-based organizations and the Consumer Advocate.

For more information or to schedule an educational workshop, seminar, staff training or any other consumer education event, please contact our Consumer Education Specialists. Contact – Christina Chase-Pettis at 717-772-8884, Robin Tilley at 717-787-4970 or David Hixson at 717-772-2766

For informal complaints or termination issues, please contact the PUC’s Bureau of Consumer Services (BCS) toll-free hotline at 1-800-692-7380.

Hardship Funds—Utility companies have hardship funds that provide cash assistance to utility customers to help them pay their utility bills. Hardship funds provide assistance grants to customers who “fall through the cracks” of other financial assistance

programs, or to those who still have a critical need for assistance after the other resources have been exhausted. The funds make payments directly to companies on behalf of eligible customers.

Low-Income Usage Reduction Program (LIURP)—LIURP helps low-income residential customers lower the amount of electricity or natural gas used each month. Typically, the company may install energy saving features in your home to help reduce bills. For example, smaller bills means your payment covers a greater portion of the bill or perhaps covers the whole bill.

PUBLIC UTILITY COMMISSION (PUC)

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Assistance Qualifications—Customers must meet certain income limits and be payment-troubled to qualify for CAP, CARES, LIURP and Hardship Funds. Payment-troubled usually means customers have made a payment agreement with the company. The chart below shows the income levels at 150 percent of the Federal Poverty Guidelines customers must meet in 2014 for CAP. The income levels are slightly higher for LIURP, CARES and Hardship Funds. Customers who meet these limits, should call their local electric or natural gas company for details to see if you qualify. Each company’s toll-free number is listed below.

Household Size Monthly Income Guidelines:

Size of Household 150 percent of Poverty Size of Household 150 percent of Poverty

• 1 person $1,459 6 persons $3,996 • 2 persons $1,966 7 persons $4,504 • 3 persons $2,474 8 persons $5,011

• 4 persons $2,981 For each additional person, add $508 • 5 persons $3,489

Low-Income Home Energy Assistance Program (LIHEAP)—LIHEAP is a federal program that provides financial assistance to low-income households to pay energy bills. In Pennsylvania LIHEAP is administered by the PA Department of Human Services (DHS) and consists of three components:

• Cash Benefits:Helps low-income customers pay their home energy bill.

• Crisis: Helps low-income customers meet home emergency situations and restore services if their service has been shut off.

• Weatherization:Helps qualified low-income customers reduce their energy consumption through home improvements.

NOTE: Low-income customers who qualify for Cash and Crisis can receive both.

Your household income must be within certain limits to qualify. These limits are listed on DHS’s Website at

http://www.dhs.state.pa.us/foradults/heatingassistanceliheap/

If you have more questions about LIHEAP you may call your Local County Assistance Office or the toll-free LIHEAP hotline at: 1 (866) 857-7095 (individuals with hearing impairments may call the TDD number at: 1 (800) 451-5886).

Utility Assistance

Utility (Electric and Gas) Programs LIHEAP Referral

West Penn Power—formerly Allegheny Power (LIPURP) . . . 1 (800) 207-1250 . . . Refer directly to county assistance office Duquesne (CAP) . . . 1 (888) 393-7600 . . . Refer directly to county assistance office Met-Ed (PCAP) . . . 1 (800) 962-4848 . . . Refer directly to county assistance office PECO (CAP Rate) . . . 1 (800) 744-7040. . . (800) 34HELP4 (344-3574) Penelec (PCAP) . . . 1 (800) 962-4848 . . . Refer directly to county assistance office Penn Power (PCAP) . . . 1 (800) 720-3600 . . . Refer directly to county assistance office PPL (OnTrack) . . . 1 (800) 358-6623 . . . Refer directly to county assistance office UGI-Electric (CAP) . . . 1 (800) 844-9276 . . . (800) UGI-WARM (844-9276) Columbia (CAP) . . . 1 (800) 537-7431 . . . (800) 272-2714 Dominion Peoples (CAP) . . . 1 (800) 400-9276 (WARM) . . . (800) 400-9276 (WARM) Equitable (EAP). . . 1(877) 577-8735 . . . (800) 644-8090 NFG (LIRA) . . . 1 (800) 365-3234 . . . Refer directly to county assistance office UGI Penn Natural Gas (CAP) . . . 1 (800) 490-8605 . . . (800) UGI-WARM (844-9276) PGW (CRP) . . . (215) 235-1000 . . . Refer directly to county assistance office UGI Central Penn Gas (CAP) . . . 1 (800) 652-0550 . . . (800) UGI-WARM (844-9276) Peoples TWP (Formerly TW Phillips) (EHF). . . 1 (866) 276-4055 . . . Refer directly to county assistance office UGI – Gas (CAP) . . . 1 (800) 844-9276 . . . (800) UGI-WARM (844-9276)

Utility Assistance

Utility (Water) Programs

Pennsylvania American Water (H2O-Help to Others) . . . 1 (888) 282-6816 Administered by Dollar Energy Fund and Conservation Consultants . . 1 (877) 346-7384 Aqua (A Helping Hand) . . . Bucks County (215) 785-3296 . . . Delaware County (610) 874-8451 . . . (Wed. only) Delaware County (610) 583-9133 . . . Montgomery County (610) 277-6363 . . . Northumberland County (570) 644-6570 . . . All other counties and for all questions 1 (800) 360-2998 York Water Cares (YWC) . . . 1 (800) 750-5561 or (717) 845-3601 United Water (UW CARES) . . . Cumberland/Dauphin Counties (717) 564-3662 . . . Columbia/Luzerne/Perry/Schuylkill/Wyoming/York (888) 299-8972

To view each utility’s Universal Service Plan in detail please go to:

www.puc.state.pa.us/general/consumer_ed/energy_asst_progs.aspx

and select the appropriate utility company

Follow us on TWITTER: @PA_PUC and on FACEBOOK: www.facebook.com/PAPowerSwitch

For further information, Contact the Public Utility Commission:

Call: 1-800-692-7380 - For people with speech or hearing loss, dial 7-1-1 (Telecommunications Relay Service) Write: PA Public Utility Commission Bureau of Consumer Services, P.O. Box 3265 Harrisburg, PA 17105-3265

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The University City Science Centeraccelerates technology commercialization, regional economic development and the market availability of life-enhancing scientific breakthroughs by bringing together innovations, scientists, entrepreneurs, funding, laboratory facilities and business services. Established in 1963 and headquartered in Philadelphia, the Science Center was the first, and remains the largest, urban research park in the United States. Its shareholders include 32 universities, research

institutions, hospitals and economic development organizations in Pennsylvania, New Jersey and Delaware. Key Science Center programs include the QED Proof-of-Concept Funding Program; Quorum, a program that strengthens the Greater Philadelphia’s culture of technology commercialization by creating a forum for entrepreneurs and innovators to interact and exchange ideas; and the Port, a business incubator for life science and advanced technology new ventures. Graduate organizations and current residents of the Science Center have created more than 15,000 direct jobs that remain in the Greater Philadelphia region today and contribute more than $9 billion to the regional economy annually.