The administrators of the Québec Ombudsman are responsible for the accuracy, completeness and publication of the data. Due to the intervention of the Québec Ombudsman, facility authorities are now ensuring that best practice rules are followed.
A FEW STATISTICS
However, the total number of closed complaint grounds under the jurisdiction of the Québec Ombudsman increased by 5.1%. The number of closed requests regarding the mandate arising from the Public Entities Disclosure Act has increased by 60.9%.
PUBLIC SERVICE
On note une augmentation notable pour le ministère de la Famille (603,2%), la Commission des normes, de l'égalité, de la santé et de la sécurité au travail (11,9%), le ministère de l'Immigration et du Franchisage. Total : Commission des normes, de l'égalité, de la santé et de la sécurité au travail.
AGENCE
DU REVENU DU QUÉBEC
REVENU QUÉBEC)
In response to the recommendations of the Québec Ombudsman, Revenu Québec sent a report on the implementation of the recommendations. Following the intervention of the Québec Ombudsman, Revenu Québec agreed to cancel the assessment based on the invalid alternative method.
POLICE ETHICS COMMISSIONER
Therefore, the complainants express surprise that the Commissioner's decision was made without first talking to the agency. As part of the review mechanism that the person used, the Commissioner argued that the preliminary analysis of a complaint is based only on the record.
COMMISSION DES NORMES, DE L’ÉQUITÉ,
A medical report from his ophthalmologist confirmed the diagnosis and stated that the cataract was a direct side effect of the cortisone injections. After the intervention of the Québec Ombudsman, the CNESST conducted a new analysis and agreed to compensate the person.
COMMISSION DES
DIRECTION GÉNÉRALE DE L’INDEMNISATION DES VICTIMES D’ACTES CRIMINELS
After the Quebec ombudsman intervened, DGIVAC reanalyzed the file and agreed to consider the woman's physical injuries. The Québec Ombudsman believes it is important for DGIVAC to provide a clear, guideline-based definition of the concept of child support.
MINISTÈRE DE L’AGRICULTURE,
ET DE L’ALIMENTATION
The ministry again rejected the grounds for complaint, so the dog's owner turned to the Ombudsman of Québec. As part of its investigation, the Ombudsman of Québec found that the inspection was not actually carried out in accordance with the applicable legal framework.
MINISTÈRE DE
L’ÉDUCATION ET DE L’ENSEIGNEMENT
After investigation, the Québec Ombudsman determined that the evidence available showed that the citizen had been living in Québec since 2016. However, the Québec Ombudsman noted that the administrative guidance detailing this is not always correctly applied.
MINISTÈRE DE L’IMMIGRATION,
As a result, in 2016 the department received electronic applications through the Mon projet Québec web portal. According to the Québec Ombudsman, the department should have found a way to process the files of live-in caregivers between 2016 and 2018.
MINISTÈRE
DE LA JUSTICE
Abolition of all civil action provisions in certain assault cases: follow-up to the Québec Ombudsman's special report. The department instead informed the Québec Ombudsman that it would address the statute of limitations issue as part of its reform of the law on compensation for victims of crime.
DE LA SÉCURITÉ PUBLIQUE
DISASTER RELIEF
Because the Department was slow to respond to the claim, he contacted the Québec Ombudsman. The department explained to the Quebec Ombudsman that the delay was caused by an error with the address of the apartment building.
DES TRANSPORTS
In subsequent years, the department made some of the recommended improvements but did not replace the culverts. When the man filed a complaint with the Québec Ombudsman, his relations with the department became strained.
MINISTÈRE DU TRAVAIL, DE L’EMPLOI
SOLIDARITÉ SOCIALE
After the Québec Ombudsman intervened, the department withdrew its decision and recognized that the citizen was entitled to benefits again. In March 2013, the Québec Ombudsman recommended that the department amend the Individual and Family Assistance Regulation to exclude amounts received by recipients as compensation for loss of physical or psychological integrity from the calculation of financial assistance benefits of last resort.
DIRECTEUR DE L’ÉTAT CIVIL
Registration of life events in the Civil Directory is mandatory for the performance of some essential administrative procedures. In addition, Retraite Québec's service statement specifies that the agency issues family benefits within 40 days of receiving information about the birth of a child from the Civil Registry Office.
RETRAITE QUÉBEC
Overwhelming evidence was therefore established, and the Québec Ombudsman intervened with Retraite Québec so that the woman's pension would be issued quickly. The Québec Ombudsman intervened a second time with Retraite Québec so that a third party would not be delegated the burden of proof.
SOCIÉTÉ DE L’ASSURANCE
Because the person felt that the SAAQ had not properly analyzed her situation, she complained to the Ombudsman of Québec. After analyzing the file, the Ombudsman of Québec concluded that the SAAQ's decision on compensation for loss of quality of life was premature.
TRANSITION ÉNERGÉTIQUE
The owner has learned that the new air exchanger is no longer listed in the directory of certified products. Upon investigation, he saw that the device in question was properly certified when the first company stopped manufacturing it (September 2018).
CORRECTIONAL SERVICES
CORRECTIONAL SERVICES
The Commission québécoise des libérations conditionnelles is another agency under the jurisdiction of the Ombudsman in Québec. Some investigations may not be completed because the Québec Ombudsman refers the person to another source.
DIRECTION GÉNÉRALE DES SERVICES
CORRECTIONNELS
The consequences of the increase in the number of intermittent sentences: follow-up to the special report of the Québec Ombudsman. Since this report, the Ministère de la Sécurité publique has begun its work in response to the recommendations of the Québec Ombudsman.
HEALTH AND SOCIAL SERVICES
NETWORK
This section reports on the main findings of the Québec Ombudsman on the requests regarding the Québec Health and Social Network.
HEALTH AND
SOCIAL SERVICES NETWORK
Although requests for assistance concern authorities under the jurisdiction of the Ombudsman in Québec, they do not lead to investigations. If the complaint or report proves to be well-founded, the Ombudsman of Québec requires the authority concerned to implement corrective measures and monitors their implementation.
DISABILITIES
During his investigation, the Québec Ombudsman saw that the institution really wanted to do something about the situation. This situation was among those that prompted the Quebec Ombudsman to make the previous recommendations to the Department.
TROUBLED YOUTH
The deficiencies in the visits supervised by the youth center in question have been repeatedly pointed out to the Ombudsman of Québec. Financial contribution to the placement of children under the age of 18: follow-up to the special report of the Ombudsman of Québec.
RÉGIE DE L’ASSURANCE
To renew their health insurance card, people living near Québec City or Montréal who do not have a driver's license can go to a RAMQ office to have the photo taken and authenticated on site. After cross-checking both agencies, the Québec Ombudsman found that anyone, regardless of whether they have limited mobility or not, can go to an SAAQ service point to have their health insurance card renewed, with or without a driver's license.
MENTAL HEALTH AND ADDICTIONS
In the course of its investigations, the Québec Ombudsman has witnessed the monumental work done by. In connection with an investigation, the Québec Ombudsman was informed that the Ministère de la Santé et des Services sociaux is working on guidelines for the public health system regarding the assessment of suicide risk in children aged 13 and younger.
PHYSICAL HEALTH
He then complained to the Québec Ombudsman about the first hospital's refusal to provide care. Ten minutes after being intravenously sedated, she was taken to the emergency room accompanied by only a stretcher.
HOME SUPPORT
The Québec Ombudsman noted that the maximum thresholds for the number of support and assistance hours vary widely from region to region. The Québec Ombudsman insists that informal caregivers are true partners of the home support team and must be able to count on the team's support.
SUPPORT
All recommendations of the Ombudsman of Québec to the CISSS and residences were implemented to the satisfaction of the Ombudsman of Québec. The Quebec Ombudsman therefore recommended that the CISSS in question closely monitor the woman's application for relocation.
SERVICE SUPPORT
In the view of the Québec Ombudsman, the fact that service users are able to look after their personal The Québec Ombudsman recommended that the institution reimburse the user and stop billing non-residents for private or semi-private rooms.
PUBLIC INTEGRITY
This section reports on the Québec Ombudsman's key findings regarding the requests regarding the law to facilitate the disclosure of wrongdoing involving public entities. The law provides that any person may report a crime involving a public authority to the Québec Ombudsman in complete confidentiality and without fear of reprisal.
PUBLIC
INTEGRITY
INVESTIGATIONS
This year, the scope of the law to facilitate the disclosure of wrongdoing involving public authorities was amended when certain provisions of the law to facilitate the supervision of the contracts of public authorities and to establish the Autorité des marchés publics (SQ 2017, ca . 27) came into effect. The Québec Ombudsman handled 275 requests, including 292 grounds (270 disclosures, 18 reprisals and four requests for access to legal advice).
STAGES IN HANDLING OF DISCLOSURES
- RECEPTION OF THE DISCLOSURE
- ANALYSIS OF THE ADMISSIBILITY OF THE DISCLOSURE
- AUDIT FOR ESTABLISHING THE ACCURACY OF THE ALLEGATIONS
- INVESTIGATION
- CONCLUSION
- RECOMMENDATIONS
Due to the nature of the events—acts of a sexual nature by a person in a position of authority in the school and the need to protect the student—the Québec Ombudsman sent the information to the police so that the student is protected and ' opened a criminal investigation, as provided in the Act to facilitate the disclosure of offenses in relation to public bodies. To make it easier to disclose violations - which is the essence of the Act to facilitate the disclosure of violations relating to public bodies - the Québec Ombudsman is tasked with receiving all disclosures, and if they do not fall within its competence not, referring it to the appropriate body.
LIST OF RECOMMENDATIONS
MINISTÈRE DE LA SÉCURITÉ PUBLIQUE ET MINISTÈRE DE LA SANTÉ ET DES SERVICES SOCIAUX (SERVICES CORRECTIONNELS). Proposer les changements législatifs nécessaires dans les plus brefs délais pour compléter le transfert du personnel du ministère de la Sécurité publique vers le ministère de la Santé et des Services sociaux.
FOLLOW-UP TO THE
RECOMMENDATIONS IN
THE QUÉBEC OMBUDSMAN’S 2018-2019 ANNUAL REPORT
PUBLIC SERVICE
RECOGNIZING FILATION WHEN A PARENT DIES BEFORE HIS/HER CHILD IS BORN RECOMMENDATION IN 2018-2019 REVIEW IN 2019-2020 The Québec Ombudsman recommends that the. NOTES that the Ministry intends to resolve this issue as part of the family law reform.
CORRECTIONAL SERVICES
IS PLEASED because in August 2019 the Ministère de la Sécurité publique and the Ministère de la Santé et des Services sociaux co-authored and co-signed a document establishing the guidelines for health services in criminal centers in connection with the transfer of responsibility. IS SATISFIED because the guidelines chosen by the Ministère de la Santé et des Services sociaux and the Ministère de la Sécurité publique are based on the principle that all detainees have the right to health services equivalent to those available to the general population.
HEALTH AND SOCIAL SERVICES NETWORK