SMO 415 Lec B1
Staffing
Instructor: R.G. Bradford Winter Term 2021
Office: 3-20C BUS Time: Tues & Thurs - 12:30-1:50pm
Office Hours: Due to Covid 19 there will be no Classes will be synchronous (live), but
in person office hours, please phone, or e mail will be recorded and posted on e-class Telephone: (Res) 780 433-3289 E-mail: [email protected]
COURSE OUTLINE Course Description
This course is an overview of the human resource planning, recruitment, selection and staffing cycle.
Course Objectives
- To understand the stages of the staffing process, from the identification of staffing requirements to the hiring decision.
- To understand the legal and ethical issues that impact on the Staffing process.
- To understand and be able to apply theory and best practices which guides HR management.
- To understand how the staffing process serves the strategic goals of the organization.
- To understand current issues and challenges in HR management.
Text
Catano, Wiesner, et. al., Recruitment and Selection in Canada, Nelson Thomson, 7th CDN Ed 2019.
Evaluation Criteria
a) First Assignment (Tues. Feb. 9, by midnight) 30%
b) Final Assignment* (Thurs. April 22, by midnight) 30%
c) Interview Assignment (Due Tues. Mar. 30, by midnight) 30%
d) Class Participation 10%
TOTAL 100%
Course Schedule
Topic Readings Exercises
(to be posted on e-class)
Introduction to SMO 415 Buy Text Development of the HRM Function Ch 1 External Challenges to HRM Ch 1
Case Analysis “Turnover at Tarly”
Employee Relations and Rights Ch 3
Case Analysis "So long, it’s been
good to know you."
Human Rights Issues Ch 3
Case Analysis "Discrimination or job
Requirements?"
Job Analysis Ch 4 “Job Analysis”
Exercise
Human Resource Planning, Ch 5, 6 and Recruitment
Case Analysis “Whinner Commercial
Bank”
Selection Ch 2, 7, 8, 9 Gigantic Aircraft Co.
Training, Development, Career Planning
Case Analysis A practical application of
Training Methodologies
Performance Appraisals Ch 5
Case Analysis "P.A. at T.V. Station”
Management Under Collective Bargaining
Case Analysis “A Promotion Decision at
Whinner's Widgets” and
“Technological Change”case
FINAL Assignment due Friday April 23, 2019 – due midnight
Learning Outcomes
1. At the end of this course, you will have developed the following course skills or knowledge:
a. - Develop an understanding of how human resource practices help achieve organizational objectives within the organization’s overall strategy.
- Develop an understanding of the legal and ethical standards that apply to the staffing process.
- Understand an evidence based approach to the development of human resource practices.
- Understand the steps in creating a workforce plan and the techniques used to identify current and future talent needs to support the organization’s goals and objectives.
- Understand how to execute a workforce plan by selecting, hiring, and developing competence needs and retain qualified talent.
-Develop an ability to interpret legislation and collective agreements to treat employees in a fair and consistent manner and manage the risk of litigation and conflict.
-Identify organizational learning priorities aligned with business strategy using key stakeholder involvement to ensure appropriate learning and optional return on investment.
- Understand how to implement learning and development programs in accordance with adult learning principles to build competency and ensure relevance and effectiveness.
- Learn how to make informed staffing decisions using financial and objective information to align human resources with business strategy.
- Understand the importance of human resource audits by sampling policies, procedures, programs and systems to identify strengths and areas for
improvement and to ensure compliance with policy.
b. This course should contribute to your understanding of the following HR Competencies by functional area:
- Strategy
- Professional Practice
- Workforce Planning and Talent Management - Labour and Employee Relations
- Learning and Development - Human Resources Metrics.
2. This course incorporates the learning goals of the B.Com program, in particular:
Critical Thinking, Ethical Awareness, Global Awareness, Oral Communication, Teamwork, Written Communication.
3. Final grading in this course is based on individual student achievement of the course and program outcomes.
These outcomes are measured by the following assessment:
Mid-term Examination: Assesses - Critical Thinking, Ethical Awareness, Written Communication.
Interview Assignment: Assesses – Critical Thinking, Ethical Awareness, Written Communication.
Final Examination: Assesses – Critical Thinking, Ethical Awareness, Written Communication.
Participation: Assesses – Critical Thinking, Ethical Awareness, Global Awareness, Oral Communication, Teamwork.
*Note: This course is a “pathway course” successful completion of all the pathway courses will allow graduates to apply for an exemption of the National Knowledge Exam, as one of the steps to a C.P.H.R. designation.
ASSIGNMENT
C A S E
Designing A Job Interview and Candidate Evaluation Form
Consider the following job description for the position of Human Resource Assistant (page 6). Your assignment is to design a Job Interview Questionnaire for this position, together with a Form to Evaluate (rate) the potential applicants for this job. In designing your questionnaire you should consider what information you need to extract from a job applicant in order to come to an effective decision. You should also consider on what attributes you should be evaluating the job applicants for this particular job.
In addition to your interview questions and evaluation form, you should explain why you designed your interview procedure the way you did, i.e., explain why you believe the procedure you designed would be valid and reliable and contribute to an effective selection decision. Your explanation and defence of your interview question set and rating system should be no more than five (5) pages in length.
In your grading assignment I will be considering the following factors:
• Identification of the knowledge, skills, abilities and other characteristics (K.S.A.O.Cs) necessary to perform the job
• Interview questions and evaluation system clearly relate to the necessary K.S.A.O.Cs
• Evaluation system uses objective criteria
• Proper organization of the interview system
• Interview system is not overly complicated or would be difficult to use in a real interview
• Clarity
• Spelling/punctuation
• For the explanation, the reasoning is well supported through research materials, the job description, and logical arguments
HUMAN RESOURCE ASSISTANT
Human resource Assistants assist Human Resource Officers and Human Resource Specialists and compile, maintain, and process information relating to staffing, recruiting, training, labour relations, performance evaluations, and classifications
DUTIES
• Process, verify and register documentation relating to human resource activities such as staffing, recruitment, training, grievances, performance evaluations and classifications.
• Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to Human Resource activities,
• Respond to telephone and written enquiries from staff and the general public regarding Human Resource matters,
• Arrange for advertising or posting of job vacancies internally and externally,
• Assist in screening and rating of job applicants and conduct reference checks,
• Administer and score employment tests such as keyboarding and proofreading test
• Arrangement for in-house and external training activities and provide administrative support,
• Other duties as assigned .
WORKING CONDITIONS
Human resource assistants work in an office environment 8:30 am – 4:30 pm. Overtime and/or travel may be required.
SKILLS, INTERESTS, VALUES
Human resource officers need the following characteristics:
• Good judgement and problem-solving skills,
• Tact and diplomacy,
• The ability to communicate well with people, both orally and in writing,
• The ability to work well with others and accept direction,
• Careful attention to detail,
• Good organization and time management skills, and
• The ability to cope with multiple demands.
Human resource assistants should enjoy working with people, taking a methodical approach to their work, and taking responsibility for the work assigned to them.
EDUCATIONAL REQUIREMENTS Completion of High School is required
Completion of college or other courses in Human Resources is desirable
Minimum of two years experience as a Human Resource assistant or equivalent position
Grading System
Final grades will be determined by cut-off points rather than a particular distribution.
Consideration will be given to a raw score out of 100 points, possible natural breaks, University policy on class GPAs, and any relevant factor that relates to students’
performance. The instructor has some discretion in awarding final grades.
A grade of D will be used for borderline cases that for some reason should be given the minimum conditional pass of D. For the vast majority of cases, though, a score of less than 50 will be a fail and get a grade of F.
Academic Integrity
“The University of Alberta is committed to the highest standards of academic integrity and honesty. Students are expected to be familiar with these standards regarding academic honesty and to uphold the policies of the University in this respect. Students are particularly urged to familiarize themselves with the provisions of the Code of Student Behaviour (online at https://www.ualberta.ca/governance/index.html) and avoid any behaviour which could potentially result in suspicions of cheating, plagiarism, misrepresentation of facts and/or participation in an offence. Academic dishonesty is a serious offence and can result in suspension or expulsion from the University.”
University Policy on Course Outlines
Policy about course outlines can be found in Course Requirements, Evaluation procedures and Grading of the University Calendar.
Audio and Video Recording:
"Audio or video recording, digital or otherwise, of lectures, labs, seminars or any other teaching environment by students is allowed only with the prior written consent of the instructor or as a part of an approved accommodation plan. Student or instructor content, digital or otherwise, created and/or used within the context of the course is to be used solely for personal study, and is not to be used or distributed for any other purpose without prior written consent from the content author(s).