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Improving IT service management using an ontology based and model driven approach

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Table 2.1 Related work about Ontology-based business process modeling  Author and Year  Feature  Abramowicz et al
Figure 2.4 OMG’s four-layers architecture (adapted from [Bézivin, 2004])
Figure 2.6 MDA and the OMG’s four-layers metamodeling pyramid as depicted in [Vicente-Chicote & Alonso, 2007] M0M3MMCIMMMPIMMMPSMCIMPIMPSM+Abstraction-M2M1MOFrepOfconformsToconformsToconformsToSystemModelMetamodelMeta-metamodel
Figure 2.7 IT Service Management pyramid as depicted in [ISACA, 2008]
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