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Análisis de la calidad de servicios prestados y la satisfacción de los usuarios del establecimiento de hospedaje de la unidad de Mahr Tunel de la Compañía Minera Volcan, Yauli – La Oroya – 2016

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Figure

FIGURA 1: Percepciones de los clientes de la calidad y satisfacción
FIGURA 2: La brecha del cliente
FIGURA 3: Dimensiones de la calidad
FIGURA 4: Cadena explicativa V-A

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