Aplicación Para el Comercio Minorista

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Aplicación Para el Comercio

Minorista

| página 1

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Aplicación Para el

Comercio Minorista

GUÍA DE CONSULTA RÁPIDA

Telium2 de Ingenico

Puerto Rico

© 2014 Elavon Inc. Elavon es una marca comercial registrada en los Estados Unidos y en otros países. Todos los derechos reservados. Este documento ha sido elaborado por Elavon como un servicio para sus

(2)

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Aplicación Para el Comercio

Minorista

| página 2

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SUGERENCIAS PARA EL

PROCESAMIENTO

Tecla ADMIN

ENTER o

YES

BACKSPACE

CANCEL o NO

Presione ENTER para acceder al menú

principal desde la pantalla inactiva

Para desplazarse por el menú, use

las flechas hacia arriba o abajo en el

teclado numérico

Seleccione el número que corresponda

a la opción que busca o presione

ENTER cuando se resalte la selección

Mantenga presionado BACKSPACE

hasta logral el largo deseado

(3)

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Aplicación Para el Comercio

Minorista

| página 3

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Pueden aparecer las siguientes instrucciones

de acuerdo con la configuración de la

terminal, el tipo de tarjeta y el método

de entrada.

Instrucciones para el empleado:

Ingrese la Identificación del empleado

y presione ENTER

Si se le indica, seleccione YES en Add

Clerk ID

Si se le indica, ingrese el Nombre del

empleado y presione ENTER

Instrucciones para el reembolso

de débito:

Seleccione

YES para el reembolso o

NO para pasarlo por alto

Ingrese el monto de reembolso y

presione ENTER

Seleccione ACCEPT para confirmar

el monto o CHANGE para volver a la

pantalla anterior

Instrucciones para la factura/

comprobante:

Ingrese el # de factura o comprobante

y presione ENTER

(4)

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Aplicación Para el Comercio

Minorista

| página 4

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Instrucciones de seguridad con

ingreso manual:

Ingrese el código CVV2 y presione ENTER

Seleccione YES o NO para indicar si la

tarjeta está presente

Ingrese la dirección y presione ENTER

Ingrese el código postal y

presione ENTER

Instrucciones para una tarjeta de

compras, de negocios o comercial:

Presione 2 para las tarjetas de compras

Ingrese el Número de orden de compra

del cliente y presione ENTER

Ingrese el Monto del impuesto y

presione ENTER

Si se le indica, seleccione YES si está

libre de impuestos

(5)

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Aplicación Para el Comercio

Minorista

| página 5

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VENTA CON TARJETA DE

CRÉDITO/DÉBITO

Seleccione SALE

Seleccione CREDIT o DEBIT

Ingrese el monto base y

presione ENTER

Si participa en el programa IVU Loto

y le indica:

Ingrese el Monto del impuesto estatal

y presione ENTER

Ingrese el Monto del impuesto

municipal y presione ENTER

Deslice, inserte o pase la tarjeta, o

ingrese manualmente el # de cuenta

y presione ENTER

Si hace el ingreso manual, ingrese

la fecha de vencimiento y

presione ENTER

Si se le indica, seleccione YES para

confirmar el monto o NO para cancelar

la transacción

Si se le indica, seleccione ACCEPT para

confirmar el monto o CHANGE para

volver a la pantalla anterior

Si se le indica, ingrese el PIN y

presione ENTER

Si se le indica, ingrese los cuatro últimos

dígitos del # de cuenta y presione ENTER

(6)

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Aplicación Para el Comercio

Minorista

| página 6

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VENTA CON TARJETA DE

CRÉDITO/DÉBITO

continuación

Si se le indica “Approved: $xx.xx,

AMOUNTED DUE: $xx.xx”, seleccione

CONTINUE y, a continuación, cobre el

monto adeudado restante con una

tarjeta diferente u otra forma de pago,

o seleccione CANCEL para cambiar la

autorización y cancelar la transacción.

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

Si participa en el programa IVU Loto:

La información de impuestos se informa

al Departamento de Hacienda de

Puerto Rico y se imprime un número de

lotería en el recibo del cliente

Seleccione YES para imprimir una copia

para el cliente

Si se ingresa manualmente, tome una

impresión de la tarjeta y presione

ENTER

(7)

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Aplicación Para el Comercio

Minorista

| página 7

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DEVOLUCIÓN CON TARJETA DE

CRÉDITO/DÉBITO

Seleccione

RETURN

Seleccione CREDIT o DEBIT

Si se le indica, ingrese la contraseña y

presione ENTER

Ingrese el monto base y

presione ENTER

Si participa en el programa IVU Loto

y le indica:

Ingrese el Monto del impuesto estatal

y presione ENTER

Deslice, inserte o pase la tarjeta, o

ingrese manualmente el # de cuenta

y presione ENTER

Si hace el ingreso manual, ingrese la

fecha de vencimiento y presione ENTER

Si se le indica, seleccione YES para

confirmar el monto o NO para cancelar

la transacción

Si se le indica, seleccione ACCEPT

para confirmar el monto o CHANGE

para volver a la pantalla anterior

Si se le indica, ingrese el PIN y

presione ENTER

Si se le indica, ingrese los últimos

cuatro dígitos del # de cuenta y

presione ENTER

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

(8)

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Aplicación Para el Comercio

Minorista

| página 8

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DEVOLUCIÓN CON TARJETA DE

CRÉDITO/DÉBITO

continuación

Si participa en el programa IVU Loto:

La información de impuestos se

in-forma al Departamento de Hacienda de

Puerto Rico pero NO se imprime un

número de lotería en el recibo del cliente

Seleccione YES para imprimir una copia

para el cliente

Si se ingresa manualmente, tome una

impresión de la tarjeta y presione ENTER

(9)

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Aplicación Para el Comercio

Minorista

| página 9

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VENTA EN EFECTIVO

Seleccione

SALE

Seleccione CASH

Ingrese el monto base y

presione ENTER

Si participa en el programa IVU Loto

y le indica:

Ingrese el Monto del impuesto estatal

y presione ENTER

Ingrese el Monto del impuesto

municipal y presione ENTER

Si se le indica, seleccione ACCEPT

para confirmar el monto o CHANGE

para volver a la pantalla anterior

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

Si participa en el programa IVU Loto:

La información de impuestos se

informa al Departamento de Hacienda

de Puerto Rico y se imprime un número

de lotería en el recibo del cliente

Seleccione YES para imprimir una

copia para el cliente

(10)

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Aplicación Para el Comercio

Minorista

| página 10

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DEVOLUCIÓN DE EFECTIVO

Seleccione RETURN

Seleccione CASH

Si se le indica, ingrese la contraseña

y presione ENTER

Ingrese el monto base y

presione ENTER

Si participa en el programa IVU Loto

y le indica:

Ingrese el Monto del impuesto estatal

y presione ENTER

Ingrese el Monto del impuesto

municipal y presione ENTER

Si se le indica, seleccione ACCEPT

para confirmar el monto o CHANGE

para volver a la pantalla anterior

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

Si participa en el programa IVU Loto:

La información de impuestos se

informa al Departamento de Hacienda

de Puerto Rico pero NO se imprime un

número de lotería en el recibo

del cliente

Seleccione YES para imprimir una

copia para el cliente.

(11)

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Aplicación Para el Comercio

Minorista

| página 11

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SOLO AUTORIZACIÓN DE CRÉDITO

Seleccione AUTH ONLY

Ingrese el monto base y

presione ENTER

Deslice, inserte o pase la tarjeta, o

ingrese manualmente el # de cuenta y

presione ENTER

Si hace el ingreso manual, ingrese la

fecha de vencimiento y presione ENTER

Si se le indica, seleccione ACCEPT

para confirmar el monto o CHANGE

para modificar el monto

Si se le indica, seleccione YES para

confirmar el monto o NO para cancelar

la transacción.

Si se le indica, ingrese el PIN y

presione ENTER

Si se le indica, ingrese los últimos

cuatro dígitos del # de cuenta y

presione ENTER

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

Si se ingresa manualmente, tome una

impresión de la tarjeta y presione ENTER

(12)

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Aplicación Para el Comercio

Minorista

| página 12

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ANULACIÓN

Seleccione VOID

Seleccione ALL, REFERENCE #,

CLERK #, INVOICE/PO #,

ACCOUNT #, CUSTOMER #,

RRN, o APPROVAL CODE

Localice la transacción para anularla

(deslizando la tarjeta o ingresando los

criterios de búsqueda seleccionados)

y presione SELECT

Seleccione

YES para confirmar la

anulación o NO para cancelar

Si se le indica, ingrese el PIN y

presione ENTER

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

Si participa en el programa IVU Loto:

La información de impuestos se

informa al Departamento de Hacienda

de Puerto Rico pero NO se imprime un

número de lotería en el recibo

del cliente

Seleccione YES para imprimir una

copia para el cliente

(13)

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Aplicación Para el Comercio

Minorista

| página 13

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FORZAR CON TARJETA DE CRÉDITO

Seleccione FORCE

Seleccione CREDIT

Ingrese el monto base y

presione ENTER

Si participa en el programa IVU Loto

y le indica:

Ingrese el Monto del impuesto estatal

y presione ENTER

Ingrese el Monto del impuesto

municipal y presione ENTER

Deslice, inserte o pase la tarjeta, o

ingrese manualmente el # de cuenta

y presione ENTER

Si hace el ingreso manual, ingrese la

fecha de vencimiento y presione ENTER

Si se le indica, seleccione ACCEPT para

confirmar el monto o CHANGE para

modificar el monto

Si se le indica, ingrese el PIN y

presione ENTER

Si se le indica, ingrese los últimos

cuatro dígitos del # de cuenta y

presione ENTER

Si se le indica, seleccione YES o NO

para indicar si la tarjeta está presente

Ingrese el código de aprobación y

presione ENTER

(La transacción se procesa y se imprime

una copia del recibo para el comerciante)

(14)

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Aplicación Para el Comercio

Minorista

| página 14

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FORZAR CON TARJETA DE CRÉDITO

Si participa en el programa IVU Loto:

La información de impuestos se

informa al Departamento de Hacienda

de Puerto Rico y se imprime un número

de lotería en el recibo del cliente

Seleccione YES para imprimir una copia

para el cliente

Si se ingresa manualmente, tome una

impresión de la tarjeta y presione ENTER

(15)

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Aplicación Para el Comercio

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| página 15

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LIQUIDACIÓN

Seleccione

SETTLEMENT

Seleccione YES para cerrar el lote y

depositar los fondos o NO para

cancelar la liquidación

Seleccione ACCEPT para confirmar los

totales del lote o CANCEL para

cancelar la liquidación

La liquidación se procesa y se imprime

el informe de liquidación

REIMPRESIÓN

Seleccione OTHER

Seleccione REPRINT

Seleccione LAST RECEIPT o SEARCH

Si selecciona Search:

Seleccione ALL, REFERENCE #,

CLERK #, INVOICE/PO #,

ACCOUNT #, CUSTOMER #,

RRN, or APPROVAL CODE

Localice la transacción (deslizando la

tarjeta o ingresando los criterios de

búsqueda seleccionados) y

presione SELECT

Seleccione MERCHANT COPY,

CUSTOMER COPY, o BOTH

Se imprimirán los recibos

seleccionados

(16)

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Aplicación Para el Comercio

Minorista

| página 16

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IMPRIMIR O MOSTRAR DATOS

DEL LOTE

Seleccione OTHER

Seleccione REPORTS MENU

Seleccione DETAIL o SUMMARY

Seleccione PRINT o DISPLAY

Si se le indica, seleccione el método de

clasificación:

REFERENCE #, INVOICE #, o

CARD TYPE

Se imprimirá o se mostrará la

información seleccionada

Si se selecciona Display, presione

CANCEL para volver al menú Reports

(17)

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Aplicación Para el Comercio

Minorista

| página 17

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TOTALES DEL SISTEMA

Presione la tecla ADMIN

Ingrese la contraseña y

presione ENTER

Seleccione BATCH MENU

Seleccione HOST BATCH INQUIRY

Seleccione PRINT o DISPLAY

Se imprimirá o se mostrará la

información seleccionada

Si se selecciona DISPLAY, presione

ENTER para regresar a la vista principal

VER HISTORIAL DE LOTE

Presione la tecla ADMIN

Ingrese la contraseña y

presione ENTER

Seleccione BATCH MENU

SeleccioneVIEW HISTORY

Seleccione BATCH #, ALL, o LAST

BATCH

Si se le indica, seleccione el método

de clasificación:

REFERENCE #, INVOICE #, o

CARD TYPE

Se mostrará la información

seleccionada.

Presione CANCEL para volver al

menú Batch

(18)

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Aplicación Para el Comercio

Minorista

| página 18

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VER HISTORIAL DE TOTALES

Presione la tecla ADMIN

Ingrese la contraseña y

presione ENTER

Seleccione BATCH MENU

Seleccione BATCH TOTALS

Se mostrará la información

seleccionada

Presione ENTER para volver al

menú Batch

CONVERTIR NÚMEROS SEGÚN EL

ALFABETO

Presione el número que coincida con la

letra que debe ingresarse.

Presione la tecla F hasta que la letra

que quiere aparezca

CAMBIAR EL IDIOMA DEL MENÚ

Presione la tecla F4 para alternar entre

español e inglés

(19)

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Aplicación Para el Comercio

Minorista

| página 19

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CONFIGURACIÓN DEL CÁLCULO

DEL IMPUESTO IVU LOTO

Presione la tecla ADMIN

Ingrese la contraseña y

presione ENTER

Seleccione SETUP MENU

Seleccione TAX RATE

Seleccione

STATE TAX

Ingrese el porcentaje del Impuesto

estatal y presione ENTER

Confirm State Tax Rate? (¿Confirmar

Tasa del impuesto estatal?) Seleccione

YES si es correcto o NO para cambiar

Seleccione MUNICIPAL TAX

Ingrese el porcentaje del Impuesto

municipal y presione ENTER

Confirm Municipal Tax Rate?

(¿Confirmar Tasa del impuesto

municipal?) Seleccione YES si es

correcto o NO para cambiar

Presione CANCEL hasta que aparezca

el menú principal

(20)

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Aplicación Para el Comercio

Minorista

| página 20

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ACTIVACIÓN DE IVU LOTO LIBRE

DE IMPUESTOS

Presione la tecla ADMIN

Ingrese la contraseña y presione ENTER

Seleccione SETUP MENU

Seleccione TAX RATE

Seleccione TAX FREE

Aparecerá como:

Impuesto estatal: 0.00%

Impuesto municipal: 0.00 %

Confirm Tax Free? (¿Confirmar Libre

de impuesto?)

Seleccione YES si es correcto o NO

para volver al menú Tax Rate (Tasa

de impuesto).

Presione CANCEL hasta que aparezca

el menú principal

(21)

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Aplicación Para el Comercio

Minorista

| página 21

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LEYENDA

ACCEPT

ACCOUNT #

ACTIVATION

ADD CLERK ID

ADD ID

ADMIN

ALL

ALL SERVERS

AMOUNT DUE

APPROVAL CODE

APPROVED

AUTH ONLY

BACKSPACE

BALANCE INQUIRY

BATCH

BATCH BAL

BATCH MENU

BATCH TOTAL

BOTH

CANCEL

CARD TYPE

CASH/COMP

CHANGE

CLERK/SERVER #

CONTINUE

CREDIT

CURRENT BATCH

CUSTOMER #

CUSTOMER COPY

DEBIT

DELETE

DELETE ALL

Aceptar

# de cuenta

Activación

Agregar ID del empleado

Agregar ID

Administración

Todo

Todos los servidores

Monto adeudado

Código de aprobación

Aprobado

Solo autorización

Retroceso

Consulta de saldo

Lote

Saldo de lote

Menú del lote

Totales del lote

Ambas

Cancelar

Tipo de tarjeta

Efectivo/Compensación

Cambiar

# de empleado/servidor

Continuar

Crédito

Lote actual

# de cliente

Copia para el cliente

Débito

Eliminar

Eliminar todo

(22)

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Aplicación Para el Comercio

Minorista

| página 22

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DELETE ID

DISPLAY

ENTER

FORCE

GIFT

HOST BATCH

INQUIRY

INVOICE/PO #

LAST BATCH

LAST RECEIPT

MERCHANT COPY

MUNICIPAL TAX

NO TIP

ONE

OTHER

PAYMENT TYPE

Eliminar identificación

Mostrar

Entrar

Forzar

Regalo

Consulta de lote

del sistema

# de factura/orden

Último lote

Último recibo

Copia para el

comerciante

Impuesto municipal

Sin propina

Uno

Otro

Tipo de pago

PREVIOUS BATCH

PRINT

PRINT ID LIST

PRINT TOTALS

REDEMPTION

REFERENCE

REFERENCE #

REPRINT

REFUND

RELOAD

RETURN

RRN

SALE

SEARCH

SELECT

SERVER MENU

Lote anterior

Imprimir

Impresión de la lista

de identificación

Imprimir totales

Canje

Referencia

Número de referencia

Reimprimir

Reembolso

Recarga

Devolución

# de registro del beneficiario

Venta

Buscar

Seleccionar

Menú del servidor

(23)

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Aplicación Para el Comercio

Minorista

| página 23

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SETTLEMENT

SETUP MENU

SINGLE SERVER

STATE TAX

TAB

TAX FREE

TAX RATE

TIP ADJUSTMENT

TIP AMOUNT

TIP PERCENTAGE

VIEW HISTORY

VOID

YES

ZERO CARD

Liquidación

Menú de configuración

Server único

Impuesto estatal

Cuenta

Libre de impuesto

Tasa de impuesto

Ajuste de propinas

Monto de la propina

Porcentaje de la propina

Ver historial

Anular

Vaciar tarjeta

(24)

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Aplicación Para el Comercio

Minorista

| página 24

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MERCHANTCONNECT

La ventana en línea para su cuenta de

procesamiento de pagos

MerchantConnect es su mejor opción

para brindar un servicio en línea al

cliente. Tiene todo lo que necesita para

administrar la actividad de sus pagos

electrónicos.

Mi cuenta

Administre su cuenta en línea. Vea los

estados de cuenta, vea y actualice su

perfil, solicite nuevos productos y haga

un seguimiento de los envíos de equipo.

Mis informes

Le proporciona información contable

segura, como resúmenes de depósito,

actividad de transacciones, reintegro del

cobro y estado de recuperación, y más.

Soporte

Busque información de recursos sobre

el procesamiento de transacciones, las

obligaciones de la industria, el soporte

del producto y los consejos prácticos

para ayudarlo a mejorar sus resultados

financieros.

¡Comenzar es

rápido, fácil, seguro y gratis!

Visite

www.MerchantConnect.com

Figure

Actualización...

Referencias

Related subjects :