Sistema de indicadores de gestión en la calidad y productividad en la docencia universitaria

(1)

012

!"#

$%%&'#(!)

_1-6+/-/.

+,37-.

_7.

_{832/91,+:+/-/.}

/3.

+0/+1-/233*.

_30.

_6-.

/3.

_/21301+-.

43*,+50.

_{90+:33*+,-3+-}

30. 6-.

7,37.

7-0-43730,.

+0/+1-,23*.

+0.

;9-6+,7.

-0/.

832/91,+:+,7.

+0.

90+:33*+,7.

,3-1<+04

=>?

@AB!">!"#

@C>?

D!!>!"#

EBF%GHIJ_K_LF_J_M_NOCI!

P5QR8.ST.4U98QV%WLXJEBFKM@==@NYMXLF%B>>>B>ABO>>Z C>[>>>[B\!"#]^_?"!`

33*9730

N[BAOa>Ba>BBBCBOB> BBB>>ZC>[>>>[B Ma[A>BbcCBB> >O>>>ZC>[>>>[BK BB[BAdB>eOZO ^f$_KI>>>BKCOgN [BAOB>BehB>BKC>A ijklmnmkmnopqiplqrkqslkrntktqtuqiplvuwjnxqykmxpluvqtuqxuwjrkxntktzq BC>BCAB>[BAOZCBHCOBBK Z[[>FZBA>C> eOKB[BBCe>>>KZF[> GBB>>BKCO>BB>B>OK tnvypvnin{lq|qmxklv}px~kin{lqtuqrpvq~nv~pvzqkqrpvqsluvqtuqpmuluxqtuqrkq C>BACBB>>>B]e C>BB>>[B>>C>B>eB C>AB>[BAO>BBBBZ>O NBB>BB>B>AdBBIaC >BbCO>BB>>O>>> ZC>[>>>KCZ>B[BAdB >eOZOKgKI> >>B

NCO>BBCGZ>eOK aOZBA>CABK>BeO> CB>FCa>>ZC>[>> >>[B>>

888Q8.48T?>K>>KC>[>>KBB>>B

*977-37

fHBHeHBCC>[CBHHBCBeH BBhZ>C>[Z[BZHAfHA

MM?"!`

012

_N_>_>_O

\OJdBZ\GK \AB%B>dBK >O [B>>C> fGHfK%BO

I

aBeA

!_@A>K_[_B_>>

(2)

012

!"#

$%%&'#(!)

*+,-.,/-0-1-.230 ,/,+0+-02.4-,252.-1 1,67$84-.,-49// +72-2-25,//2-42 3+/,.,../-4-52-2 3--,-20/2--4,-123++1 23,-.01/.14+5-52,/24 ,+1,0--4,/12--2,4 ,-/-,/--.12-4,.:/12 1../-1,-;/+,,,5222--1 2/0,+-01,11-2/,.-12- --,,72--252,.--, .2,-.,/-0-1-.30, /,+02.4-//,02512. -,9+-.,-

72/12-0-52/214 /,.1/.-,.1 ,-112//+230,/,+012. 2+-0

<=>[email protected]/,+04,-0-,

-DEFGHIJKKDLE

,,,0/,+,, ,M-,-N- ,-,,O+-,, :+-4042 +,,//M/---4 P,,--,-,, ,,M0+M- +,--,-4--4 /--4/,-0-,-, -1-,4+-.M4:-M 0.-M-4, -,,,.---,,M --+-.Q-, 1M0M67$84 P,,,-4/M 9

-*-PM,.M-0 +M,-,-/-+-,- ,-/,M,,,0/,+,, ,4//M-,,-R /--,,M

--7$4P,,,-4 /M94 M+-.M--4 -413--N /--;/,/,. +PM,,:4 -,/,.+4/,, 4,S-,-.//, 13--N43.M-,P, -*

O+-.M-1, ,4--/PM , , , +- -/-- ,-63-84- -*3,-/1M +-.M43- ,,+-.,63,-8 -/-S4/+-P /,/,,4/ /--,-1M-3, ,*,,0/,+,,

TTC"!U

(3)

012

!"#

$%%&'#(!) _**_-.-_/+_.,_*_,-_-*_-

*---,-012-34 5.-*-6--4 --7$48*0* **-*9-:2.* :-/8.-12 *-34.*0 -;:<-;* -*.9-2-/*9= /-9:42=--9-> ?<----2* ;;:*@!?%*-. *9-2.* ;--<4**,.*/** *@)?<-..:* .;--2-*-7$ 5.0** *@#?<-..:* .;--2-*-7$ 5.0.*/** *@?AB..:* .;--**-*** *@C?AB..:*.;- **-*.*/** *@&?AB0** **-.;-- *-25-*-*-/: -.-.;--*-@ (?AB0.*/** **-.;-- *-25-*-*-/: -.-.;--*-@' ?<-..:*-*-2 -*-*-- .****@" ?<-..:*-*-2 -*-*--. *.*/***@ ?<-**-.*.-. ****@!?< **-.*.-.* .*/***@)?<. *0.*-9****, .*/***@

--.9-9-0/-, -5.:--29/-9:>

DEFG9HI5JKGLGM8N

$.--- -/-9=-*;:, :17$34.*:* **,.*/*** /-48***

-OHPQ9GRHRJSGJN8JTLIGR9HU84HQL

V-5.:--2-: -*049.8: --;5.:---*=- -WXYZ[X\]^_X\` abcXadc]eb\f` bg[abe]^_X\` ---.<-*.: %9-*->

h.26..:*.;- --2*; ;:*

ij`kbl`m]nX[X_e]b\`\]o_]gebc]pb\`X_c[X`qb` ..:*.;--*-, ..:*.;--*- *-.-* ;:*

rj`s_b`o[b_`Z[^Z^[e]t_`mX`Z[^nX\^[X\`bg[ab` 2-:**-.- /-2.*;--< **,.*/*** #h9..:*.;- --*-7$5 .0***

h9..:*.;- --*-7$5 .0.*/*** uj`vY]\cX_`m]nX[X_e]b\`\]o_]gebc]pb\`X_c[X` ..:*.;--*-, ..:*.;--*-2 -*-7$5 .0***

wj`vY]\cX_`m]nX[X_e]b\`\]o_]gebc]pb\`X_c[X` ..:*.;--*-, ..:*.;--*-2 -*-7$-5 .0.*/***

xHR9Gy8JSGJHLSH48S5MGRJSGJUGR9HQLJGLJN8J48NHS8SJzJPM5S{49HIHS8SJGLJN8JS54GL4H8J{LHIGMRH98MH8

(4)

012

!"#

$%%&'#(!)

*5+,-.6-/0142345667-8,4959-68:;81-<89985=>?34

(@ABCAADEAFGGE HGEEEEGEEE E

'@ABCAADEAFGG EHGEEEEGE AEHEEE

"IEEEEGAFGG EGBJGEGEG HDKGGEED EEGEHLGME AFGGEG

IAEHEEEEG AFGGEGBJGEGEG HDGMEAFGG EG

IGJADGGFAEG GNGGEGGGE EODGBGAGAFGG PGEGQPG!P) ADEGGEED GEAGE 7RSTU-

3<V/W37U=XYVTU-Z [\]^_àbcdefg^fhefiêdjêk

lma\k_abcdefnflàmhabcdefg^f ce]o_hjêok]fpàmcg^qrf

bkeica\cmcgags

tauoabcdefg^fceik_jabcde

tauoh_afg^fceik_jabcde vamcgabc_{u_kb^]k]}defg^fih^eo^]fnf

l oa ua fu _^ ua _a ok _ca w _a \a xk fg ^ fb aj uk

y^ghbbcdefg^fgaok]fbkef jzokgk]f^]oag{]ocbk]f pg^]b_cuoc`k]f^fcei^_^ebcam^]s

| e }m c] c] fg ^ fg ao k] fn f_ ^] hm oa gk

] _p|e}mcy^ghbbcdefg^f_]c]fg^fbkeogao_^eck]f_gks

l]ocjabcke^]fnfbkeo_a]o^fg^f

~cudo^]c] c]uk]cbcdefnf o_ae]ik_jabcdefptao^k_{a]f

^j^_^eo^]s y^]hmoagk]fnftkebmh]cke^]

[\o^ebcdefg^f_^]hmoagk]fnf bkebmh]cke^]`^_cicbabcde ei^_^ebca]

tkeo_a]o^fnf`^_cicbabcdefg^f

o^k_{a] ^e^_abcdefg^fo^k_{a]

kmhbcdefg^mf u_k\m^ja

lmf_k\m^ja

a_bkfy^i^_^ebcam

^okgkmk{a

leikh^fbhamcoaoc`k leikh^fbhaeocoaoc`k

[\]^_àbcdefg^fhefiêdjêk

lma\k_abcdefnflàmhabcdefg^f ce]o_hjêok]fpàmcg^qrf

bkeica\cmcgags

tauoabcdefg^fceik_jabcde

tauoh_afg^fceik_jabcde vamcgabc_{u_kb^]k]}defg^fih^eo^]fnf

l oa ua fu _^ ua _a ok _ca w _a \a xk fg ^ fb aj uk

y^ghbbcdefg^fgaok]fbkef jzokgk]f^]oag{]ocbk]f pg^]b_cuoc`k]f^fcei^_^ebcam^]s

| e }m c] c] fg ^ fg ao k] fn f_ ^] hm oa gk

] _p|e}mcy^ghbbcdefg^f_]c]fg^fbkeogao_^eck]f_gks

l]ocjabcke^]fnfbkeo_a]o^fg^f

~cudo^]c] c]uk]cbcdefnf o_ae]ik_jabcdefptao^k_{a]f

^j^_^eo^]s y^]hmoagk]fnftkebmh]cke^]

[\o^ebcdefg^f_^]hmoagk]fnf bkebmh]cke^]`^_cicbabcde ei^_^ebca]

tkeo_a]o^fnf`^_cicbabcdefg^f

o^k_{a] ^e^_abcdefg^fo^k_{a]

kmhbcdefg^mf u_k\m^ja

lmf_k\m^ja

a_bkfy^i^_^ebcam

^okgkmk{a

leikh^fbhamcoaoc`k leikh^fbhaeocoaoc`k

GBEADEE HGEEAGDO

E

W35938-3-8-;39+;8-T5?331989;8 IHGODGEEGEG AEOGHKAGDO PEDOLPH1;3 -9,41;457-810;+;+-3-8-;15984;>17 --313984;>1-3-;1939?93984;>1-3-93+985+ GGGEEHGEE AEGEFGAEOG EHGODEGGGGP EDEFEEPOEA EHGGHGOEGPA K'&'LPG

IGADEEEDO ¡¢£¤¥¢¥¤¦§¨ ¡¢©¥¤¥¢¥¤¦§ª «¬©¤«§ª ®§¯ª °±²K'''LP³GBK'''LEE ´¬¥§«§£µ¶¤ ¢ª¬©ª£¢ª¤©¦¬·¥¤¶¢ ¤µ©ª ¤¬©¥¸ ¢ª AEAEK!""LPGGE §´®£¬´¬©¥¢¯¤¬«¢«ª®§¯ª«¬ ¤¬© ¤¢ª®£¢©¥¬¢«¢ª A¹EDK!"""L

ºEGHGOD ¡©¢ª¢¯¶¡´¬©¥¢ ¤µ©ª´»·ª¼¡¬ª½¡·¥¤ ¢ª£¢ª AEEEGEGFBG EEBMEGEEEP AEHEEEHG GAEEG¾²EG GGGGBAEGG EGHG²K°±²'''L BJOGEFB HPE¿GENGG NGPGE±GGGEG AEE

¹EEJMEGE FDGAGEFB HGHGPEGQ ¬£ª¶¯» §ªÀª¤£¡·¥¯¢ª¬£ª®£¢©¥¬¢´¤¬©¥§Á

78945-73955>;45 W;?5-3-V13+9;84;>1

Â¬ª¢ ¡¬¯«§ª¢ª·¡ª©¢£¤«¢«Ãª¬·ª¢®£¤ ¢«¢ÃªÄ¢ª BGEOGD EAEG EGEGAGHGAEDE EEPAEHEEE HG%OHBH EEAOEEAFEEEP ·¬ª¢«§®¥¢¯»ª£¢ª £¢·¤ ¢ ¤µ©ª®¯§®¡¬·¥¢ª®§¯ª

(5)

012

!"#

$%%&'#(!) *+₁₂,-!""".₊/+0₀₂₃₊₂0₀_4//

504/24604 2427,74+24/ 02++0/8+ 50/02+0, +90,224+2+2+ 0/70650/ 092+26:2222/0 60;+++125042 <=>?@5AB?AC8ADEF?>9=G84=HE

2I20++2J+ 0++2+2+820 +2J+22++,27 ++++/+I KLMKNOPLQRSTOUPNOLQVWOVPLNXLQOUPNVPXYKVZLQOMQ 0;22/2[62 +502:./+2J12\ 2427,22+2J] +06%6-''./0 02670/12+2 25022++2J2, 02067022-^:+\/ _:+\`a02/'''.[60, 702:-%b+/'''./ cTOQUXdMXYKVQMLQVUXdMVZLUQVWOVPLNXVSOMPOQVQ WLUQdNTeLUfQeLNQOUPVNQOWWLUQgVQZOYMXZLUhQQQQQQQQQQ ijklmnmolpqjprstmsuvjw

,0+74 2421;2++2 2427,2321, 427+/2+0+2/2 126+2024++,/ 22/20;22/2272/ 2+02+2[6242 +0+2212+3+/ 27x2/++60+4++ yVUQZOYMXKXLMOUQKLMKOePTVWOUQgQLeONVKXLMVWOUQ 2:,/62+2 +0\,+242 90,22

z5{C84=HE|A7}?>9~8AA7}?>9~?5

2+202+2 0;2262;+2 ;20\/+020x2

;/6120;222 0427+202+, +++622 2222++52 0;22+2+2/627+2 2+02+2/68 OUPNVPXYKVZLQKLMQVYVKXMQeNLeLNKXLMVWQOMQOWQ ;14[62 502:607022/ ;14

DE>9~}?E95>AB?A8984=HEAB?A DE5~84=HE

;,0;14 ;++2220+2 2+0;2262 %+222+7,2 -22./120,2 0;22622+2

yVQeNXSONVQUOKKXMfQKLNNOUeLMZOQVWQeONYWQ eUXKLdNYKLQZOWQOMPNOXUPVZLQWVQUOdTMZVfQ 2++0,1 20;22++[ 2,/,+4702 12+++x 22+2/,2 $624++2++ 22222/+2/2 ,+427202,, VQWVQeNLZTKPXXZVZfQOYKXOMKXVfQOOKPXXZVZQgQ OYKVKXVfQKSLQSVMOVQOWQeNLOULNQUTQNOWVKXMQ +22,022$/62222 ++,+++60+4++ +[2+2222+ 22++2+ ++60+4+++ 2+7,20+2 2+224;+202 gQeONYWQcTOQeLUOOQOWQZLKOMPOQRWLQcTOQOUfQgQ WVUQKLSeOPOMKXVUQgQeONYWQcTOQOWWLUQeXOMUVMQ +02-1+2.+ 42++

0+742 220;, 24 2+2 0 422 22+20;+++ 7,/0,72,02

**3"!]

(6)

012

!"#

$%%&'#(!)

**+,-+.+/+ 0+1+12 **3***3 1*4***3++++* *2++5$6* **+

789:;<=>=?;?@A@B;>=?CD@?C@>8E@F9EGHIJC9G8E@ KLM5NLOPNQM98R5N

STUVWXYZY[W[\]\^WZY[_`a\bW\cTUdVWXYZY[W[\ .e 4 6* 1+++f+10 +*,+g0++*+. *++*** h,**3+h61+0 i_U_jWZk\cTU\YUl_j^WZTm\[_\cTUVWU`W\nlYZY`WU[T\ _Z\cT_VcY_Ul_\o\[_\SjTUXWcpa

.e4q4*6 6*.10** 6*4r+*s1+*0 2*++/04*6 *+6*t++*.+ uU\_Z\_UvTwn_\cnWZYlWlY^Tx\ZW\cTUVWXYZY[W[\ +*21,*** s*+4*+04*/ 4*6*,2e *.+1+f*+3r*+3.+* .2313+g

yQzR8{Pz95L|P}~45LRPMLzMNNLRPLM5NL 895NLKLOPNQM98R5N

%*t1.+*+ WUZYmYm\[_\[WlTm\cTT\ZT\[_VU_U\T[jin_`k\ 0-f'''g*+3 ljWUmvTjWcYTU_mk\T_jWcYTU_mk\j__YTU_m\ 01+e+6+ ZTm\[WlTm\a\k\cTU\_Z\VU\[_\_ljW_j\ cTUcZnmYTU_mk\YUv_j_UcYWm\]\mYiUYVcW[Tm\ 4++11 *4+,2

zMNNLRPLR895NLKL~PNQM98R5NLPzLPML Pz5QPL4Q8z99895

+t+++*-++6*+. *1*+14.3 *+14++01,62 01+2*.23*.+ vTjWlTmx\W\vTjWlT\ijVcT\wn_\YUcZn]_\

*,+*-+/g+**+2 *.31+/0g-3 t++*-++t++0+*+3 e+04++**+ +*+++30***+ *1+2*0**+* *+1+2314+**+*+* +h+*112

%,*3 .+ + 6 *.+t++3+-31+++ ++3**+*+2 jn_XW\YdcnW[jW[Wk\_Z\cT_VcY_Ul_\[_\WWk\ _Z\cT_VcY_Ul_\WYm_j_]_jZYU\\ 1+++**+1f*3 40112g+0+ t++3++q1014 *+1t+31+*h12++ 0*1+1+f10 *+1+g3*4** t++*464*fg 1t+**+1+*+ +4*1*31+* 1+1+1+1+ ht++*+* *+30+*+r+1 +1+++4*++ t++1.+t++. *31+*,1 1*2*4+30t++ *+1*.*1 1+62+. +*-+ zMNNLRPLM5NL895NLKLOPNQM98R5NLPzLPML 3z5QPL¡Q8M9895

1+*t++*+*+311 31+,++qM8L~PRQ44}zLRPL M5NLR895N¢LM8LRN£5N4}zLKL9~8zN5~{84}zL ?C@?;G8E¤@A@8<GC9¥=¦9@A@§CH=:¥;¥=¦9@?C@ 45z4MQN5zPN6

¨8L~PRQ44}z+1+12 [_\nUY[W[_m\Y[_UlYVcWcY©U\]\cZWmYVcWcY©U\ +-++0,1***+

¨8LRN£5N4}zLKL9~8zN5~{84}zLRPLM5NL R895N1,*+1+2+ j_V_j_\W\ZW\TjiWUY`WcY©U\[_\ZW\YUvTjWcY©U\ ]W\[_njW[Wk\cZWmYVcW[W\]\mYUl_lY`W[Wa\uU\ +,*,+.2*+*+3

q"!ª

(7)

012

!"#

$%%&'#(!) *+_+-,**_.,_/_0/_*_*_,_*

123456789:;83<3=7>:?929:;83@739489ABC:487CD $E,*F,,*G/*/ HIJKLMNOPJQRQSPTSLKJUPTIJVQRQWIHUXSNSUYTQOIQ ***

Z[\]^_^_` ab` c8` d[e5fg84^h[` 3` d[9bfifb984^h[`ab`jb_k]98l5_

%/**//*m.+*, F*+no,*Fp*,q** /n,*,*+,*, *,r*r*,rnG* **,,no*,o* ****,*o*** ,+n* /,* /r** E *,*o***so*** ,,*,,*,*E**t* NTuLUJUJQvNHNQLNQIJMUwNSUYTQOIQLNQSPTXNxULUONOQ EF,.,***t**,* ,*q**.,*p* ,q**,,o,*,y* ,*/Fro/+.o /*rnoE,*/* */+*,F*+nFp*,* **/*,m/n**

/+o*.nq**F ,,q*/F*,* F****,*o*+ *+y*E*+y*o**En /qtE*/** *,*t*+,+o*q** SKNLUSKNTMUMNMUWPJQOIQSPTXNxULUONOQRQWNLUOIzVQ rn/F,***o/ +n,**,*F* -*o/*E/Fo* */F/ntE+o* q**F*,*,*,* ***o.,*,y* OIJSHUvMUWNQIQUT{IHITSUNLVQ|ITIHNTOP}QvIHXLIJVQ *,*/*E/F/ **,y**,//no*,*, **,m/n**E/n, IJMPJQHIJKLMNOPJ~QNMUXSNTOPQLNQNvLUSNSUYTQ ,,F*,,/ Z[\]^_^_`k8]^989^5`lb`]8`d[e5fg84^h[ Fpo,q**,rno

E+n/n,*,*o /+**,*,* **,+n*E*F** **,*o/n,* +n,*,,*,**o OIQwNTIHNQwuJQSPTJUJMITMIQRQSPTXNxLI~ r*,q**$*r$o $o!o)o#oE

F./,F** *,*/r***,*o */,n.+.n, rnom*+.n /,**o**+ *n,+*E*+y*o/,m q**/n,**,* **+,,* ,*F*r*+G

*/n0,rn +,****

~QLNxPHNSUYTQOIQLNQwNMHUzQOIQSPOUXSNSUYTQ ,,,*q*,q** **/**,m ,*r**,* ,,*q*/qr*/ *+*n,+*,,q** ,0G*nF****nt Fn,,t,F** *r*t*./,.-t /-,,,,F*t r,F*+,t /* ,F,*F**+,t,,E ,,,,t,F*t /*,,t,t n/*/rn,,,*t +n,*r*F**t ,F*+nt $ F* /,+*,F*tF*+,t *q**/F*+nt rn+,,F*t/* ,,*F**tn ,*F*+,*tFn ,*$t+n,*r* F**G**,/,F,, ,t$F*+n,Ftn , F*+nt ,rn 0,****,rnt +yEmt+n,

G"!

(8)

012

!"#

$%%&'#(!)

*+,-+.+,. .,/$0+,/$., /$0.112,*+1 .0+34,/$. .,5-6,+ ...+...,+... ..+,5...+..+, -1...., -.++.51, +7+.-.5..,+8 9+-.9:.7248;0 ;7<'''=..1..+ >?@ABCDEFGHIGH?GJCKLMFGNOG

)P2-1.+1.2+2 +'+27++.+ QR..,+. +.+,21.*+, .+1 . ., -.212,++227 S5+P++27+R 27+,27+.5+,. 5+0/$8227P+ /$.1P++27+R .. +, 0 -.5.. +227.. 0T.5..S5+T ++27+R+...51, ..+.51,-+. ++,.*1-+-, LID?>EDEGEHG?DGHUD?@DM>VIWGXDCB>M>XDM>VIG .++,-.++, ++51,..+ .2+1822751 S5+%+01-. 4.27+...+Q+. Q++

#1.4.27+ ...+Q+.Q++- +27+

1.4.-1. 27+.27+++-5+ +27+0+++.Y* 4.+Y4- +.0.++.++ LIHAGEHGA@G>IBHCXCHBDM>VIOGZABDAG[DBC>MHAGAFIG +Q+-4*. +.+8+.+Y42+.+ .2--*4Q++

5-1.++.+ .-+++

P+-++)8#0+-.9 :.7248;0;7<'''=. .+-+10+*1.+.+8 >?@ABCDEFGHIGH?GJCKLMFGNO

\TQ++.+27+0 +27+8 21 +2.5+21-5. --+1+--1 ..8..0-.5.. .8+/$0.18 .10515+ .8+7+1 9+0++0-+-5 ++]8650*9-. HABDG>IUHAB>^DM>VIGAHGDLDI_VGHIGE>`HCHIBHAG -+.21<:.7248!""= P+..+8+.++- -+,-8.+2.+ .*++0++ ++041. -1.++++,+-8 -9+.++--+ Y2]+8.5...+ .+05.-+++2. +..+.Q++0,21 5+2.+8021.].+ <:.7248!""=

&1.-Q. 27+:..27+8 [@HABCDGHIG`FC[DG^CKLMDG?DAG>IBHCDMM>FIHAGEHG +27+0++27+6 EHGHAB@E>FGEHG?DG>IUHAB>^DM>VIGaUHCGJCKLMFGNbOG (c1.++. Q++.+27+0+ 27+2+

P+-++\8&0(*10 UHC>LMDM>VIGEHGMFIM?@A>FIHAO

defghihijkl8e9h989hm5jnojg8jpeq5rs84hte .+-+++.+. +1-0-5.+ HABDEuAB>MFAGEHGMFILDv>?>EDEwGXDCDGMDEDG@IFGEHG +++0-+2, ?DGHAB>[DM>VIGEHGMFHLM>HIBHAGXFCGMFIAxBC@MBFG

TTR"!\

(9)

001

99

!"

#$$%&"' ( _/012)*)+₃₂₄₀₄₅₄₆₅₃₇₈₅₉_68:3_;₀₄₇₈₅,-_<_=>?@A6BC.,₅_DEEFG_H

$.I)J)I+I.J,I IK,I)J))I+ILM 96032B097?505;90NO854656PQ69;78C5@7?/9R097?5 )+*I

S+I.I),J)I +IL).LI*)) TIKJ)J IJT))U&"VW.I+I 68;04X8;2@75Y02869Z[6\69Z]3^2?5<Y[]GC5@7?5 IIIILI) I%!K'!,JI)TIII _09;36;;`85@7?5:?5?2N635@7?/0?B058:Q692795 &&S)T)))I. I-K)) aT)TLI)I)) U))VI)I-L)

bcdefghijhbgklmnkopkqhekhbgoldrnsnedehkhtopkfudsgqh ekhbgoldovdhwqpnxdegqhydfdhkshzs{dhekhbfgordm|}h ~72387783437~77444

~38477387 783437~77444 )I-L)JI)JT)) *))I)J+)JI) +)U))V)JI)K ,)J))ITJ I))+)

JJLI)JT))I I)ILKTI IIII+)IIW )))))IIL)) #9,.III)K) )IL)+)#("#('

IIK)-) IT))I)IL II),I)

#("KIM)J )IIIK)-)I )J)KI,I IK)))KJ)JT)) I)%,J)JT)) I)%

#(K)I)J)+J ILIIIIK )-)I)J)KI)I, I)IK)IT) )))KJ)JT))I) ',J)JT))I) KJJM"!I)JT)) I), I)I) J*J)IT) )L

(#(K).ILI IIII))*K )-)I)J)KI)I, I)IK)IT) )))KJ)JT))I) ",J)JT))I) 'KM*)JJ)M("I )JT))I),&I) I)JJ* -)I)) aI))+),) I-L)JI))

37387~7834 737~774445

9)JI))LJ) aJL))Ka)*))I+. UV,I)JI)J) ,)

JIM).LT I-.LII .IIIT+W J)M))KJK JIIJL)-I I-I)J)JI) T)I)J)KII) -)JI)))+I)K )JI)JJI) )))KI)JI) JII) )) ))W )-IK)-..II

!

(10)

000

898

!

"##$%!&'

()*+))),-#.,,/0).12/%&34%&$5 )(6)/786)69)88)8) :8(8*888(;88(8;*88+ 8<88

=>?@ABCD4EFGHEHGE267GI3JK6L4E))8,9;))<88(

M86)66;) (8;9/888)8 )68)8.6988NM .6988/8:9.6988)O P67Q669)6,88 887), ,9)(8)))) RSTUVWXYRUZ[\STU]TRXT\U^][Z[_]`TRSTabUTcU]Ud_T )(6) ;*8-(8)5

ef6HJ3Eg4Ee67GI3JK6LEh6Ji6jkGEl32Gm2i6E e3no6276H6

MMp 3

(11)

001

99

!"

#$$%&"' ( _-./$)₀₁₂_./₃_40.5678*₀₅₉₅₀₈_/_-:_60/₃_;05<=>)+_5?5@5A*,_BC595))

DEFG%H)*IFJ&"K **,)LJ"&)I IL*LLM))L) 10/=.51-5N5O5APBQ50576563;-851-54=6R06S051-85 &TH*)*,+*,)) F I) ) U) VI) 361-N-613-6/-.W51-85N-:R85N.34=X:YR4=Q5Z7-5 U)I)LL +*,))"HL)*[)L\))L) L,H))* M))LI])U)#(#^H _L,`K_)L)L*)\L R6083S01=.aQ5:-.N-4/3;0b-6/-A5c854=6.31-:0:5 L))d)L+*,))"H)], LUK),HLL e\))LI)L) U)f)H*g*L LLh))L))) 9Li

jk7lm4ni5nopqrststnlunv7ms7pw7nxsyz8utstn{n |n}7384mutnj4pls3szpn~74m7rn|n2t8kls4tnlun

4t8m7l4n}sp7rsw7l4t

Le*G!LU#(_L, `H U )Ld) .3X63R40/3;=508563;-851-54=6R06S051-85B5 **!!*U#^_)L)L N=./X:01=5R6083S01=.aQ5N=:58=5/06/=5-./-5 UVIL*LU 08/0b-6/-5.3X63R40/3;=5.=:-5805;0:308-5 #9*gLLL 8051=4-6430Q508563;-851-54=6R06S051-85BA h)*)*)+L)*L \)HD$LK*L) I)LU#^_)L)L*)\L R6083S01=.a5 Z7-5 N:=174-65 13-:-6430.5 .3X63R40/3;0.5-658=.5:-.78/01=.Q5.=:-5805 I#9+*g

LLLVI9L" =6487.36>5-3./-6513-:-6430.5.3X63R40/3;0.5 LL))*)I)LU IHKLIHK) *)I)#*,))I)L )L)L*)\L+) #9+Lu4m7sup84n lun37rsl7lnupnr7nl43up3s7nuyrs37runt4pn m7w4putnlun8sy4\

jk7lm4n{5nj4p8m7t8un6r8syrunlun7p4tny7m7n xsyz8utstn{n|n}7384mn2t8kls4tnlun4t8m7l4n

}sp7rsw7l4t

))*L,L)) *\)K)*KdL) +*,))Lg

2n2n6~262ojn2~n 26o

*L))L)L) L\,)]LHLM))L IL))*))L)I)) ))L)LM))IL U,L)))L\) *L)*U))K)L)HL *,L))L)HeL )*)))*\)LI)\,H I[)L)))L+*,))H 1-580.5:--:-6430.5383=X:YR40.5951-5805 UL,,)*L,L)

FFE! ^

(12)

001

99

!"

#$$%&"' (

)*+,-.-/*01,2,341+0*4/*,-*,.05+*0*4/67,*4,84, 9:9;9

<4=>?@73ABCDEFDGCEA37E4=FH

I:IIJ:9KI9 JL9:II9:9 MN9ONP :NIN9I99IQ IR9OIOIS:OII LI9IIIQ99N 99LTNLN9 UIIVI

WX-,.4).Y1)XZ*-,Z*-80*4,51Z1,)*34.Z,*+,5*Z3+, 99Q9I99L:9T99Q 9999I9ITI99I T;I9I:9I9 [Q99IK99:9 9I:9I999L:9T99Q P9IIIKLI 99I:9::I M9QIKN99:9 9999IOII9I I99I9N9UII VI\UV]LQ:I :9T99I9; :T999N99L TN

^::99I9I::OI QIILI99IQP IIT9

_?7E=4D`5DGCEA37E4=FHDa4=D_4>a4CFC8FHDEFD@7D _7@AE7EDbDc=4E?38AdAE7EDFCD@7De43FC3A7Da7=7DF@D

c=4fFH4=Dgh>F=4D0

g4875DGc=DiDjCEA3FDa=4>FEA4kDGl_DiDjCEA3FDmFCF=7@D EFD37@AE7EkDGlcDiDjCEA3FDmFCF=7@DEFDa=4E?38AdAE7E5

n9II99I999I :TI9I9III9L :IoLI9:9T99:TI 9III9IL:9QI 5X4)*Z1ZX4,YX4,5*-X-,*-5*Yp3YX-,)*,1Y8*Z)X, 999ILI:LI IOI9(MI 9ITI9IIIII :IKqIoI99 9I9IITI9!!Q :KJ:III9(oL I9N9UIIVII KRQIIIITIo :KIrK;I OI99IITI \ITI]K9I9TsQ(tQ 99I:Ss!Q%]os%Q "]Ls"Q(!t IIIO99T KR9o:QT^o IK9QT9LoT I:IIR:I99I ::LIQ999L :9T99

u:9NR9:N 341+,1+,Yv+Y8+X,)*+,.4).Y1)XZ,/X/1+,w8*x,yz{, :#UVL(!|:99II II#}9Q#}MQ#:9oP:N 99T: 9:OI#n:O#n:O(uK :99IIIIKSI :OII9IT^9 :9ON^ I:I9 ~I^:9N9q9:9 \#M]99oI9I T99:9 ON^I I:I9~I^:9N 9q9:9\#M]II :NJoLI9T: 9ON^P rT9R9

GC8F=a=F873ABCDEFDFH?@87E4H

-p,)*,*-/1,014*Z1,YX4,-83Y.*4/*,.4wXZ01Y.647, 2,841,1-*,Y.*4/p3Y17,8*,-*,*4*Z1,)*, 9III9I9I99I ::L::QTI 99ITILTIQ

MMS!

(13)

001

99

!"

#$$%&"' ( )₎_,**_-++_*

.)+/**++* +*0+1.-. +*.)++#2.)3 !/ 4*/++56.)+ *++.,7+. *),-+ .+**+**+ #89+-+/6+++.* :*+;5+,/4,/; -.)+

<=>=?@ABC>DE=FDG=?HFDE=FDG?IJ=KI?

9+++*+*+,* +**++*+9*/+ LMNMOPQMRQSMOTRQUVMQWMQXVMWYOPNQMNQMRQLOZT[\Q /..)+

<?]HAID^_DG=?HFDE=FD`?IJ=KI?Da_

bcdbefghcd2gi

ji

k2bc62dlmbhcd2g

n+,*+++* */**;.*4** o\[MN[pPqQrVMQP[MOYPoPQ[\X\QWMQ[\NTOXsQMNQ 9++)n*+), +t.+u,

***;.*4**/ + ., *+** *+.+u*+ SO\oV[YpvpoPoQWMQvMOpT[sQRPQPVWMN[pPQ[PWpQY\YPRQ *-*+,.*, wxQyMQvMOpT[sQMRQoMW[\N\[pXpMNY\QoMQR\WQ .+**/*-* +**+***;.*4**/ ;+***++* *,

zxQ{MQRPQOMvpWpsNQ|p|Rp\LOZT[PQWMQoMYM[YsQRPQ .1+*++**, ***;.*4*** "n+9++*4}}*+ 4*++)6 R\WQrP[Y\OMWQXZWQpXS\OYPNYMWQoMRQSMOTRQ SWp[\LOZT[\qQ[\Nop[psNQRP|\OPRqQ~QMWYVop\WQoMQ S\WYLOPo\QTNPRpPo\WQW\|OMQRPQo\[MN[pPqQWVQ **/;+.*4**

n++*+)++*+ *+}*+/++. ++**,***; .*4***

n+.++*4,++ ++*++.)++*+ VNpvMOWpoPoQPNTYOp\NPQoMQRPQpNvMWYpLP[psNqQN\Q -+4+***;.*4** *

%*+*++.,} }***9++ +*/-*+*+ )++:.+*7;.5* .++

'n.,*+++ .,***+*5+,: */+/.+;.*/++ 6649+* +,*+,

&n++*+5*+.++ ..)+*+ 4+/-/*/;$5*+ *++.*+

88:!

(14)

001

99

!"

#$$%&"' (

!)*+,+**+ +,+*-.+-/ **/+0 1+/2*, 345673894:5;5<754=;>?;@58738=83?;>5A5 B*-**C*+*. -D+++C -+B+++

)/,+*E#91- /,C*+F- +,.0/C--, +**B+*.-*0 >;59G7<34798;>83;35A54>5;7G78H;IGJ54:53498@K5 LCDB++C*- -*++1*+-+/+* -**

)+*B++++ *M/.*+** 1*B/*N*+-*+ ****.1- D+*++C -+B++

(***-++ :8O78<9;I8=;5P;@;5>;5H43898Q75345>;59;>83;35345 *-**C*+*.-+-+*. *.*R.+*2 B,C0+* *

S2TU62VWXTYUV2Z

[,**0*+ +*1-N/. -CB** **0C\--* **++,*-]

$+**,-C- +-***

$+**,***+ ++C-+B+++ ($+**,**+ ++*-/N+CD "*+/**+** 2*N**+B*++.*R 475>;:5;9I8=83;34:5<7;7984@;:5A5345O4:I8Q75

*.-0++* R+*1*-+*1*+ **$[C*--*+B*++ XZ^2T_UZ`X`W2Z_XTXS`2V`aX`

YVb2_YcXTYdV

$-+ +B*++-.*- -+++*+*21* BC*B

)*L**-*+ ++C-+B++1*0- 4>547eGf?459?;7I8I;I8=G59G75>;5=4@8<9;98Q75345 *L-,**.Bg*+N**+*-B 2.****1*0 Bg*+N**B.* 0R*.1-*,+ **+++*

(D*+*+++Bg*+ R/++-B**0C0 *+*B*

")/,+*,- 87I4@=;>G:53459G7<;7h;5P;@;54>59G4<9847I45 -L+9L.***- 0,+++*

ij5 k;5 ?I8>8h;98Q75 34>5 9G4<9847I45 345 9G7<;l8>83;35P;@98;>5PG@59G7:I@?9IG5A54>5 9G4<9847I45IGI;>j

m)*2,+*+ B*++*-+. D*+B- +**

%)*g*+,+2, +***C-2**.C B***+\-*C -2**-0-*-+ -*,

S2n2S2VTYXZ`

[B+.o !!"pqrstutvtwxyz{y|yzvyz wr}r|y~}zrz}sr|{|rsy~}zurz}u~yut|rz urzwrs}zz|rvsyut9*./] *++,9C-* [,.g+/.o !!!pyvuyuzz

]! m

(15)

001

99

!"

#$$%&"' ( _8-)4*0)*+,-./_+*010_9:,2,3453623_;,+.45.0_;<:23,436234,-.2.0753

=>?@AABC?=>?DEEFGHHIIIJKLMLNOPQPRJSLKH T<!U:U:<V

WXYZ[&&%\]<^; :;_;;Y;`:_;; ;a;:<;`; _<b^Wa]`9 ]c<[;\Yd,-.2.0753e-)4*0+*3 45346380f6+3gghi3j080753,43klm*0.23n2/0523o3 463p2*0q43[::(&" \]rY9i 99$W]Us$9Z

tuYv[&&'\h5,0.2,+*483,43f48/075 $wa;tbuY9i(9;< 9:Yx$`Yv[&&\y084z+83 4{)4*0l45/26483o3.-2804{)4*0l45/26483453623 05148/0f2.07538+.0263|}J?~EPNLOP=??J? 9Z<#t<Y;<\t<W<Y WbiW[Tb :;&\

ru;XY 9 [ !! \ p+5/*0q-.0+5483 2632560808348/2,8/0.+;YXi s_<;;;]<W;<Y;; 9<v;<

ru;XY9Yu;XY9xt:<Y [ !!\4/+,+6+f23,4362305148/0f2.075[ ;\ai<wX

;^Yv[ !!!\e4l052*0+3,434)08/4l+6+f23 o34,-.2.075<:;Y s_<;; ;b^b : ];39YX

X[&&&\a;Va ;a<<;;3 k5/*+)+8Y3['\'

9`Y[ !!"\n23f48/0753/*2,0.0+5263o3623 f48/0753)+*3)*+.48+89:; ; T; !!Y;V:iUUb<:<U <<"U;<UbUb<V

9<YW[&&&\y43623,014*80,2,323623 -50,2,345362305148/0f2.0753.-260/2/0123 9<YXiW9$Us9

$;Y[&&&\m/+,+83,4305148/0f2.0753 [(;\3[9<Y;\3aY

airr<: [Tb:;&&'\

$uVXYv[ !!\k)-5/483,4348/2,8/0.2 < :; s_<;; :;uV$ 9<^YX

$VwwY9Y;VYxZYr [&'%\d64l45/+83,43l-48/*4+[$uVX xv^XY;<\aYai: ;#a[Tb :;&'\

i!

Sistema de indicadores de gestión en la calidad y productividad en la docencia universitaria

1-6+/-/.

*+*,37-.

7.

832/91,+:+/-/.

/3.

+0/+1-/233*.

30.

6-.

/3.

/21301+-.

43*,+50.

90+:33*+,-3+-

30.

6-.

*7*,37.

7-0-43730,.

+0/+1-,23*.

+0.

;9-6+,7.

-0/.

832/91,+:+,7.

+0.

90+:33*+,7.

,3-1<+04

33*9730

*977-37

-DEFGHIJKKDLE

bcdbefghcd2gi

ji

k2bc62dlmbhcd2g

S2TU62VWXTYUV2Z

S2n2S2VTYXZ`

_1-6+/-/.

+,37-.

_7.

_{832/91,+:+/-/.}

_30.

_6-.

_/21301+-.

_{90+:33*+,-3+-}

7,37.