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Rediseño de procesos de ahorro bancario y financiamiento del BPA de Villa Clara

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Figure

Figura 1.1 Hilo conductor del Capítulo I. Fuente: Elaboración propia.
Tabla 1.1 Comparativa entre reingeniería y rediseño de procesos. Fuente: (Heyl, 2011)
Tabla 1.2 Procedimientos para ejecutar un rediseño de procesos. Fuente: Elaboración propia
Figura 2.1 Mapa de procesos del BPA. Fuente: Documentos del banco
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