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Incidencia De La Gestión De Mejora De Los Procesos Administrativos Para Incrementar La Calidad De Servicio En La Municipalidad Provincial De Cajamarca, 2016 2018

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Figure

Tabla N° 1:  Las filosofías de la gestión de la calidad Filosofía  Descripción  DEMING   Realizar  un  cambio  de  cultura  organizacional,  reingeniería  de  la  empresa,  utilizando  las  técnicas  que  brinda  la  estadística
Tabla N° 2: Operacionalización de las variables
Tabla N° 3: Estándares y sub elementos para una atención de calidad a la ciudadanía
Figura 2. Organización de los estándares y sub elementos  Fuente: Elaboración propia.
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