Importancia de las operaciones
COHER, S. and ZYSMAN, J. (1987). MANUFACTURING MATTERS: THE MYTH OF THE POST-INDUSTRIAL SOCIETY. Basic books, New York.
DERTOUZOS, M.; LESTER, R. and SOLOW, R. (1989). MADE IN AMERICA: REGAINING THE PRODUCTIVITY EDGE. The MIT Press, Cambridge.
ELSTRODT, LEWIS and LOPETEGUI (1994). “LATIN AMERICA PRODUCTIVITY”. MCKINSEY GLOBAL INSTITUTE: PERSPECTIVES ON THE GLOBAL ECONOMY.
THE ECONOMIST (1998). “MEET THE GLOBAL FACTORY”. June 20.
____ (1994). “THE MANUFACTURING MYTH”. March 19.
Estrategia de operaciones
BRUSH, T. and KARNANI, A. (1996). “IMPACT OF PLANT SIZE AND FOCUS ON PRODUCTIVITY: AN EMPIRICAL STUDY”. MANAGEMENT SCIENCE, Vol. 42, no. 7. July.
GARVIN, D. (1992). OPERATIONS STRATEGY. TEXT AND CASES. Prentice Hall, New Jersey.
HAMMER, M. (1990). “REENGINEERING WORK”. HARVARD BUSINESS REVIEW.
HAYES, R. et al. (1996). STRATEGIC OPERATIONS. The Free Press, New York.
Lista de referencias y sitios
web sobre administración de
operaciones
Operations management
references and web sites
A cargo de Angel Díaz Matalobos,HILL, T. (1995). MANUFACTURING STRATEGY: TEXT AND CASES. MacMillan Press, London.
____ (1993). THE ESSENCE OF OPERATIONS MANAGEMENT. Prentice Hall.
SKINNER, W. (1996). “MANUFACTURING STRATEGY ON THE ‘S’ CURVE”. PRODUCTION AND OPERATIONS MANAGEMENT, vol. 5, no. 1.
____ (1969). “MANUFACTURING-MISSING LINK IN CORPORATE STRATEGY”. HARVARD BUSINESS REVIEW. May-June. Clásico.
WISE, R. and BAUMGARTNER, P. (1999). “GO DOWNSTREAM: THE NEW PROFIT IMPERATIVE IN MANUFACTURING”. HARVARD BUSINESS REVIEW, September-October.
Dirección general de operaciones
CHASE, R. y AQUILANO, N. (1994). DIRECCIÓN Y ADMINISTRACIÓN DE LA PRODUCCIÓN Y DE LAS OPERACIONES.
JÁUREGUI, R. (1993). LAS CLAVES DE LA GESTIÓN DE PRODUCCIÓN.
NAHMIAS, S. (2000). PRODUCTION AND OPERATIONS ANALYSIS. Irwin.
NARASIMHAN, MCLEAVY and BILLINGTON (1995). PRODUCTION PLANNING AND INVENTORY CONTROL. Prentice Hall, Englewood, New Jersey.
VOLLMAN, T.; BERRY, W. and WHYBARK, D. (1997). MANUFACTURING PLANNING AND CONTROL SYSTEMAS. McGraw-Hill.
Procesos de manufactura
AYRES, R. and BUTCHER, D. (1993). “THE FLEXIBLE FACTORY REVISITED”. AMERICAN SCIENTIST, vol. 81, no, 5.
BYLINSKY, G. (1994). “THE DIGITAL FACTORY”. FORTUNE, Nov.
HAYES, R. and WHEELRIGHT, S. (1979). “LINK MANUFACTURING PROCESS AND PRODUCT LIFE CYCLES”. HARVARD BUSINESS REVIEW, Jan.-Feb. Clásico.
SCHMENNER, R. (1997). “THE SPECTRUM OF MANUFACTURING AND
SERVICES”. PLANT AND SERVICE TOURS IN OPERATIONS MANAGEMENT,
Prentice Hall, New Jersey.
UPTON, D. (1995). “WHAT REALLY MAKES FACTORIES FLEXIBLE?”. HARVARD BUSINESS REVIEW, Jul.-Aug.
Lean production
BERGMANN, T. and DE MEUSE, K. (1995). “DIAGNOSING WHETER AN ORGANIZATION IS TRULY READY TO EMPOWER WORK TEAMS: A CASE STUDY”. HUMAN RESOURCE PLANNING.
CUSUMANO, M. (1994). “THE LIMITS OF LEAN”. SLOAN MANAGEMENT
REVIEW. Summer.
DÍAZ, A. (1999). “QUANTIFYING LEAN MANUFACTURING IN VENEZUELAN AUTOMOBILE ASSEMBLY PLANTS”. Proceedings of the Euroma Conference, Venice.
SHINGO, S. (1985). A REVOLUTION IN MANUFACTURING: THE SMED SYSTEM. Productivity Press, Cambridge, Massachusetts.
WOMACK, J.; JONES, D. and ROOS, D. (1992). THE MACHINE THAT CHANGED THE WORLD.
WOMACK, J. and JONES, D. (1996). LEAN THINKING. Simon and Schuster, New York.
ZIPKIN, P. (1991). “DOES MANUFACTURING NEEDS A JIT REVOLUTION?”. HARVARD BUSINESS REVIEW, Jan.-Feb.
Calidad
BRASSARD, M. (1994). THE MEMORY JOGGER. GOAL/QPC.
BUSINESS WEEK (1991). “THE QUALITY IMPERATIVE”.
DEMING, W. E. (1992). OUT OF THE CRISIS. MIT, Cambridge.
FEIGENBAUM, A. V. (1983). TOTAL QUALITY CONTROL. MacGraw-Hill, New York.
GARVIN, D. (1983). “QUALITY ON THE LINE”. HARVARD BUSINESS REVIEW, Sep.-Oct.
HARRINGTON, H. J. (1995). TOTAL IMPROVEMENT PROCESS. McGraw-Hill,
New York.
JURAN, J. (1980). QUALITY PLANNING AND ANALYSIS. McGraw-Hill, New York. Clásico.
STARR, M. (1995). “QUALITY MANAGEMENT”.
Servicios
HESKETT, J. et al. (1997). THE SERVICE PROFIT CHANGE. The Free Press.
SCHMENNER, R. (1997). “THE SPECTRUM OF MANUFACTURING AND
SER-VICES”. PLANT AND SERVICE TOURS IN OPERATIONS MANAGEMENT,
Prentice Hall, New Jersey.
ZEITHAML, V.; PARASURAMAN, A. and BERRY, L. (1993). CALIDAD TOTAL EN LA GESTIÓN SERVICIOS.
Logística
ANDERSEN CONSULTING and CRANFIELD UNIVERSITY (1993). RECONFI-GURING EUROPEAN LOGISTICS SYSTEMS”. CLM.
BALLOU, R. (1999). BUSINESS LOGISTICS MANAGEMENT. Prentice-Hall, New Jersey, 1999
BLANCHART, B. (1991). LOGISTICS ENGINEERING AND MANAGEMENT.
Prentice-Hall, New Jersey.
BOWERSOX, D. (1996). LOGISTICAL MANAGEMENT: THE INTEGRATED SUPPLY CHAIN PROCESS. McGraw-Hill.
ESTAMPE, D. and TSAPI. V. (1999). EUROPEAN LOGISTICS MANAGEMENT : THE MAJOR TRENDS. Logistique & Management.
ROSS, D. (1996). DISTRIBUTION: PLANING AND CONTROL. Chapman & Hall.
STOCK, J. and LAMBERT, M. (1993). STRATEGIC LOGISTIC MANAGEMENT.
Irwin Press, Ill.
TAYLOR, D. (1997). “GLOBAL CASES IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT”. Thomson Press.
Tecnología de información
CURRAN, T. and KELLER, G. (1998). SAP R/3 BUSINESS BLUEPRINT. PrenticeHall.
DÍAZ, A. (2000). “THE ISSUES OF E-BUSINESS”. SUPPLY CHAIN FORUM, vol. 1.
PRICE WATERHOUSE (2000). TECHNOLOGY FORECAST.
VARIOS (1999). THE IMPACT OF ELECTRONIC COMMERCE. Prism, Arthur D Little.
Sitios web
Publicaciones de tecnología de información
• e magazine trends http://www.trendscope.net
• Information Week http://www.informationweek.com
• AMR Research http://www.amrresearch.com
• ERP supersite http://www.erpsupersite.com
• IT Toolbox Supply Chain http://www.supplychain.ittoolbox.com
• MIT Technology Review http://www.techreview.com
• The Economist
(Internet & ebusiness Forum) http://www.ebusinessforum.com
• Fortune Technology Guide http://www.fortune.com/fortune/techguide
Mercados electrónicos
• e2open (electronics B2B) http://www.e2open.com
• Neoforma (health) http://www.neoforma.com
• Oracle exchange http://www.oracleexchange.com
• GE Trading Process Network http://www.geis.com/
Empresas de tecnología de información
• SAP and SAP Supply Chain http://www.mysap.com & http://www.sap.com/scm
• IBM E-business http://www.ibm.com/e-business
• Oracle http://www.oracle.com
• i2 http://www.i2.com
Asociaciones logísticas
• CLM http://www.clm1.org/
• APICS http://www.apics.org/
• Health Link http://www.h-link.org
Proveedores de servicios logísticos
• European logistic provider SimCon http://www.simcore.fr/core.htm
• Kom international http://www.komintl.com/
Sitios de logística
• CPFR site: http://www.cpfr.org/
• Logistics Resources http://www.cloexpress.com/
• Logistic supersite CargoWeb http://www.cargoweb.nl/asp/default.asp
• The European Transport and
Logistics Network http://www.teleroute.nl/nl/MAIN/EN/
• Microsoft Supply Chain site http://www.microsoft.com/businesssolutions/scm
Publicaciones logísticas
• Logistics Management and http://www.manufacturing.net/magazine/
Distribution Report logistic/
• Logistics Management and
Distribution Report http://www.logisticsmgmt.com
• Supply Chain Forum http://www.supplychain-forum.com
• The Journal of commerce online http://www.joc.com/
Purchasing
• Center for Adanced Purchasing
Studies http://www.capsresearch.org
• The Chartered Institute of
Purchasing & supplies http://www.cips.org
• National Association of
