The importance of perceived service quality in banking loyalty for large business customers

 The expansionary monetary policy measures have had a negative impact on net interest margins both via the reduction in interest rates and –less powerfully- the flattening of the

Jointly estimate this entry game with several outcome equations (fees/rates, credit limits) for bank accounts, credit cards and lines of credit. Use simulation methods to

In our sample, 2890 deals were issued by less reputable underwriters (i.e. a weighted syndication underwriting reputation share below the share of the 7 th largest underwriter

The analysis of the first risk category (structural features of the financial sector) shows that four out of the ten indicators, namely, banking sector size, bank lending

Market size improves entry profit whereas a cost advantage for the provision of perceived quality on the side of the incumbent reduces it. Nevertheless when the size of the market

The required communication range (see Section III.C.1)) depends on the service and represents the minimum distance for which the QoS parameters of a service need to be

The Dwellers in the Garden of Allah 109... The Dwellers in the Garden of Allah

Two rival models are used: (a) the first model probes if in fact customer satisfaction mediates the relationship between service quality and customer trust in Internet banking;