Principios de marketing (Spanish Edition)
Águeda Esteban TalayaPrincipios de marketing (Spanish Edition)
Águeda Esteban Talaya
Principios de marketing (Spanish Edition) Águeda Esteban Talaya
La nueva edición de Principios de Marketing realiza un amplio recorrido por la moderna concepción del marketing desde una perspectiva tanto estratégica como operativa.
Este libro aporta, a diferencia de otras obras de marketing, la posibilidad de acercarse a los nuevos métodos en la gestión de clientes y a los instrumentos más actuales de comercialización que aplican las empresas en la realidad.
• ¿Qué es el valor del tiempo de vida del cliente para la empresa? ¿Cómo se coordinan las acciones de cross-selling y up-cross-selling en la gestión del valor del cliente?
• ¿Cuál es la principal causa de fracaso en la implantación de la estrategia de gestión de relaciones con los clientes CRM?
• ¿Qué tendencias actuales influyen más sobre el comportamiento de compra de los consumidores? • ¿Qué variables y medidas integran los sistemas de control de las acciones de marketing que puede implantar la empresa?
• ¿Cuáles son los principales servicios de información electrónicos a disposición de las empresas en la actualidad?
• ¿Qué reglas hay que seguir para obtener el éxito en el lanzamiento de nuevos productos al mercado? • ¿Cuáles son los principales instrumentos apra aumentar la rotación y rentabilidad de los productos en el punto de venta?
• ¿Qué principales formas de publicidad no convencional en televisión utilizan las empresas?
En este texto el lector encontrará respuesta a estas y muchas otras preguntas, además de una gran cantidad de ejemplos, ilustraciones y esquemas que facilitan la comprensión y aplicación. Un libro válido tanto para el aprendizaje de estudiantes como para la consulta del profesional de marketing.
Autores: Águeda Esteban Talaya, Jesús García de Madariaga, Mª José Narros González, Cristina Olarte Pascual, Eva Marina Reinares Lara, Manuela Saco Vázquez.
ÍNDICE
Marketing: funciones y entorno ● Mercado y demanda en marketing ● Planificación y organización de marketing● Información e investigación de marketing ● Producto ● Distribución comercial ●
Comunicación comercial
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