"#$"! 043%30'%3.!0'!8970(!.!+,.:;(!<0!*0.'!(03(! (3=7.!!!!3'()0*0%+,3!*3+<.! %&'()*+&,!-*.%/!-0*+1!!!!!!! 20,3-0,+&!40*355&*.!6370'05!

Texto completo

(1)

!

!

!

"#$"!

%&'()*+&,!-*.%/!-0*+1!!!!!!!

20,3-0,+&!40*355&*.!6370'05

! !!!!!! "#$#"$%#&%!

043%30'%3.!0'!8970(!.!+,.:;(!<0!*0.'!(03(!

(3=7.!!!!3'()0*0%+,3!*3+<.

!

(2)

+.-*.!<0!%&'+0'3<&!

$! 4.(0!$>!<043'3,!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!?! $>$! <@ABCBDBEC!F@G!8HIJ@DKI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!?! $>"! <@ABCBDBEC!F@!%+(!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!L! $>?! (38&%!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!L! $>L! 7MNM!F@!8HID@OI!P!7ICKMQ@O!J!(@HRBDBIO!0GSDKHBDIO!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!T! "! 4.(0!">!70<3,!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!U! ">$! <BO@VI!@!BWNG@W@CKMDBEC!F@G!(BOK@WM!F@!7@FBDBEC!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!U! ">"! .CXGBOBO!F@!%MNMDBFMF!F@G!8HID@OI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!U! ?! 4.(0!?>!.'.*35.,!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!Y! ?>$! 7MKHBZ!%M[OM!0A@DKI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!Y! ?>"! .CXGBOBO!<@!7IFI!9!0A@DKI!<@!4MGGI!\.704]!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$#! ?>?! .CXGBOBO!<@!<MKIO!2BOKEHBDIO!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$#! L! 4.(0!L>!706&,.,!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$T! L>$! 0OKHMK@^BMO!F@!7@QIHM!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$T! T! 4.(0!T>!%&'+,&*.,!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$_! T>$! .CXGBOBO!F@!+@CF@CDBM!<@G!7SKHBDI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$_! T>"! .CXGBOBO!<@!%MNMDBFMF!<@!8HID@OI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$_! T>?! =HMABDI!<@!%ICKHIG!8MHM!0G!7SKHBDI!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$`! U! %&'%*)(3&'0(!9!,0%&70'<.%3&'0(!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!$Y!

!

!

!

(3)

3'+,&<)%%3&'

!

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

(4)

$ 4.(0!$>!<043'3,!

$>$ <@ABCBDBEC!F@G!8HIJ@DKI!

+BK[GI! F@G! 8HIJ@DKI1! O(=1/,/! (4! 3*-.45-5(+61! (+! 41)! 65(-.1)! <(! (=(3*35>+! <(! 41)! -1+6,=()!?!)(/:5351)!(4;36/531)!0*(!/(,45C,!4,!(-./(),!3'()0*0%+,3!!*+<.>! <@DGMHMDBEC!F@G!8HIa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aQ@KBRI!NMHM!GM!W@FBM1!&'#! <@ORBMDBEC!.DK[MG1!#'VV! &aQ@KBRI!NMHM!GM!<@ORBMDBEC1!#'&! 'BR@G!(B^WM1!&'#! 8Nb1!J&'&V! 8871!TUW9"VW'X%! 7SKHBDM!4BCMCDB@HM1! !"#$%&"'("!!"!!"#$!!"!!"#$! !" ! !"!!"#"$" ! !"!!"#$%&'&!! !

(5)

!

$>" <@ABCBDBEC!F@!%+(!!

%!+!(!

%GB@CK@O!

%+%! %+c! %+<!

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

$>? (38&%!

8HIR@@FIH!

0CKHMFMO!

8HID@OI!

(MGBFM!

%GB@CK@!

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

!

!

(6)

$>L 7MNM!F@!8HID@OI!P!7ICKMQ@O!J!(@HRBDBIO!0GSDKHBDIO!

Y,/,!(4!<(),//1441!<(4!-,.,!<(!./13()19!5+535,4-(+6(9!)(!45)6,/1+!61<,)!4,)!1.(/,351+()!0*(! )(! 44(:,+! ,! 3,A1! (+! (4! ./13()1! <(! (=(3*35>+! <(! -1+6,=()! ?! )(/:5351)! (4;36/531)! <(! 3'()0*0%+,3! *+<.>d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`)Q!?!4,)!:,/5,A4()!<(!),45<,!Ma`)Q!(+! 3,<,!.,)1!<(4!./13()1'! ! !"#$#%&'(%!)$*'#$%+")"%("%,'"(-."*-/0%&'%1$02"3'#%4%5')6-*-$#%7(8*2)-*$#%

!

!

!

@165C,35>+! Y4,+5b53,35>+! D=(3*35>+!! @5(//(!

(7)

" 4.(0!">!70<3,!

">$ <BO@VI!@!BWNG@W@CKMDBEC!F@G!(BOK@WM!F@!7@FBDBEC!

S(+5(+<1! ./()(+6(! 0*(9! (4! 1A=(65:1! <(! ! 4,! 5-.4(-(+6,35>+! <(! 4,! -(61<14178,! K(,+! L(5)! L57-,! (+! 3'()0*0%+,3! *+<.>9! 31+)5)6(! (+! ! -(=1/,/! 41)! 65(-.1)! <(! (=(3*35>+! <(! 41)! ./1?(361)! <(),//144,<1)! .1/! 4,! (-./(),9! )(! 31+)5<(/>! .(/65+(+6(! *6545C,/! (4! 21/-,61! <(! c56G31/,!<(!dA/,!31-1!*+!!5+)6/*-(+61!<(!-(<535>+!0*(!.(/-565(/,!4(:,+6,/!5+21/-,35>+! )1A/(!65(-.1)9!31)61)!?!/(3*/)1)!<(!41)!./1?(361)'!! K,! A56G31/,! <(! 1A/,! (H5)6(+6(! 2*(! -1<5253,<,9! ,7/(7,+<1! 16/1)! 3,-.1)9! ,! 6/,:;)! <(! 41)! 3*,4()! )(! ().(/,A,! 1A6(+(/! 5+21/-,35>+! /(4(:,+6(! .,/,! (4! ,+G45)5)! <(! 41)! ./1?(361)'! K1)! 3,-.1)! 0*(! )(! ,<5351+,/1+! 2*(/1+! 41)! )57*5(+6()I! S5(-.1! <(! (=(3*35>+! <(! 4,)! 6,/(,)! /(,45C,<,)9! (4! +e-(/1! <(! F1/,)! 6/,A,=,<,)! .1/! 3,<,! (-.4(,<1! ?! 41)! ! 5+31+:(+5(+6()! ./()(+6,<1)!<*/,+6(!(4!<(),//1441!<(!4,)!6,/(,)9!().(35253,+<1!!)*)!/().(365:,)!3,*),)'!L(! -,+6*:5(/1+! 41)! 3,-.1)! .,/,! 4,! <()3/5.35>+! <(! 4,)! 6,/(,)! ?! <(! 41)! /(3*/)1)! (-.4(,<1)! .,/,!44(:,/4,)!,!3,A1!M.(/)1+,49!-,6(/5,4()9!(0*5.1)!?!F(//,-5(+6,)Q'!L(!<(35<5>!5+34*5/!!(4! 65(-.1!<(!(=(3*35>+!<(!4,)!6,/(,)!31-1!*+!-(3,+5)-1!0*(!2,35456,/,!(4!)(7*5-5(+61!<(!41)! 65(-.1)! <5).*()61)! (+! 4,! .4,+5253,35>+9! .*()! ,+6(/51/-(+6(9! +1! )(! 31+6,A,! 31+! +5+7e+! /(75)6/1! 0*(! )1.1/6,/,! )5! *+,! ,365:5<,<! F,A8,! )5<1! /(,45C,<,! <(+6/1! <(! 41)! 65(-.1)! .,36,<1)! ,4! 5+5351! <(4! ./1?(3619! ()6,! 2,46,! <(! 31+6/14! <5253*46,A,! 4,! 61-,! <(! -(<5<,)! 6(+<5(+6()! ,! ! 7,/,+65C,/! 4,! 25+,45C,35>+! <(! 41)! ./1?(361)! (+! (4! 65(-.1! ,31/<,<1! 31+! (4!! 345(+6('!N(!16/1!4,<19!4,!45)6,!<(!.1)5A4()!5+31+:(+5(+6()!)(!,R,<5>!,4!21/-,619!<(A5<1!,!0*(! 7/,+! .,/6(! <(! 41)! /(6/,)1)! (+! 4,! (=(3*35>+! <(! 41)! ./1?(361)! )(! 1/575+,9! ,! .,/65/! <(! 31+6/,65(-.1)9! 6,4()! 31-1E! ! +1! <5).1+5A545<,<! <(! 41)! /(3*/)1)! (+! (4! -1-(+61! ?! 4*7,/! 5+<53,<19! ,335<(+6()! <(! 6/,A,=1)9! )*).(+)5>+! <(! 4,)! 1A/,)9! (63'9! :,/5,A4()! 0*(! /()*46,! 5-.1/6,+6(!)(R,4,/!.,/,!(+31+6/,/!4,!3,*),!/,8C!<(!41)!./1A4(-,)!7(+(/,<1)'!! @,A(! /(),46,/! 0*(9! 31+! 4,! 25+,45<,<! <(! 31+)145<,/! 61<,! 4,! 5+21/-,35>+! /(314(36,<,! (+! 4,)! A56G31/,)!<(!1A/,!<5457(+35,<,)!.1/!!./1?(3619!)(!<5)(R>!*+!21/-,61!(+!(4!0*(!)(!/(4,351+,+! <5,/5,-(+6(9! 4,)! ,365:5<,<()! /(,45C,<,)9! 41)! 5+31+:(+5(+6()! ./()(+6,<1)! ?! (4! .(/)1+,4! (-.4(,<1!.,/,!4,!(=(3*35>+!<(!41)!6/,A,=1)'! Y1/! e465-19! .,/,! (4! /(75)6/1! F5)6>/531! <(! 4,! -;6/53,! 1.(/,351+,49! )(! 3/(>! *+! 21/-,61! 0*(! 31+65(+(! (4! +1-A/(! <(! 41)! ./1?(361)! )(4(3351+,<1)! 31-1! -*()6/,9! 31+! )*)! /().(65:,)! 2(3F,)!<(!25+,45C,35>+9!6,+61!/(,4!31-1!.4,+5253,<,9!.,/,!,)8!<(6(/-5+,/!(4!+e-(/1!<(!<8,)! /(6/,),<1)!(+!4,!(+6/(7,!<(!3,<,!*+1!<(!(441)'!@1+!()6,!5+21/-,35>+9!)(!3,43*4>!(4!./1-(<51! <(!3*-.45-5(+61!(+!41)!65(-.1)!<(!(=(3*35>+!.1/!./1?(361!(+!3,<,!-()!<(4!,R1!(+!()6*<519! ?!31+!(441!)(!7(+(/>!4,!7/G253,!<(!(:14*35>+!<(4!-;6/531'!!

">" .CXGBOBO!F@!%MNMDBFMF!F@G!8HID@OI!

Y,/,!(4!,+G45)5)!<(!3,.,35<,<9!)(!61-,/1+!41)!<,61)!F5)6>/531)!<(!41)!./1?(361)!(=(3*6,<1)! (+6/(!(+(/1!?!=*451!<(!%#&&'!B!31+65+*,35>+!)(!./()(+6,+!41)!/()*46,<1)!1A6(+5<1)'! % %

(8)

7#2"&9#2-*"%:'#*)-+2-6"%+")"%'(%182)-*$% % % !);'<"%&'%=$)>"(-&"&?%! Y,/,! *+! 8(9(:4:;! ?! 5"#$%(<9:4==>()(! .*(<(! 31+34*5/! 0*(! 41)! <,61)! F5)6>/531)! <(4! -;6/531! )57*(+! *+,! <5)6/5A*35>+! +1/-,4'! Y1/! 6,+61! )(! .*(<(! F,3(/! *+! ,+G45)5)! <(! 3,.,35<,<! <(! ./13()1!A,),<1!(+!()6(!65.1!<(!<5)6/5A*35>+'! 400,0% 300,0% 200,0% 100,0% 0,0% 99 95 90 80 70 60 50 40 30 20 10 5 1

CUMPLIMIENTO EN LOS TIEMPOS DE

Po rc en ta je Media 1,695 Desv.Est. 0,7729 N 27 AD 0,401 Valor P 0,337

Gráfica de probabilidad de CUMPLIMIENTO EN LOS TIEMPOS DE

Normal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e+!:,41/!,)135,<1!,! ()6(!31+3(.619!.*()!(+6/(!-(+1/!)(,!()(!:,41/9!-(=1/!)(/G!(4!<()(-.(R1!<(!41)!./1?(361)! (+!3*,+61!,4!3*-.45-5(+61!(+!41)!65(-.1)!<(!(=(3*35>+'!! 3,2 2,4 1,6 0,8 Mediana Media 2,0 1,8 1,6 1,4 1,2 1er cuartil 1,0000 Mediana 1,7500 3er cuartil 2,3333 Máximo 3,4000 1,3893 2,0008 1,1386 2,0000 0,6087 1,0592 A -cuadrado 0,40 V alor P 0,337 Media 1,6951 Desv .Est. 0,7729 V arianza 0,5974 A simetría 0,272550 Kurtosis -0,587230 N 27 Mínimo 0,6000 Prueba de normalidad de A nderson-Darling

Interv alo de confianza de 95% para la media Interv alo de confianza de 95% para la mediana Interv alo de confianza de 95% para la desv iación estándar

Intervalos de confianza de 95%

(9)

K1)!/()*46,<1)!<(4!,+G45)5)!<(!3,.,35<,<!<(!./13()1!)(!./()(+6,+!,!31+65+*,35>+'! 3,2 2,4 1,6 0,8 -0,0 LES LEI * O bjetiv o * LES 1,3 Media de la muestra 1,69506 Número de muestra 27

Desv .Est. (Dentro) 0,588838 Desv .Est. (General) 0,772895

Procesar datos Z.Bench -0,67 Z.LEI * Z.LES -0,67 C pk -0,22 Z.Bench -0,51 Z.LEI * Z.LES -0,51 Ppk -0,17 C pm * C apacidad general C apacidad (dentro) del potencial

PPM < LEI *

PPM > LES 666666,67

PPM Total 666666,67

Desempeño observ ado

PPM < LEI *

PPM > LES 748863,36

PPM Total 748863,36

Exp. Dentro del rendimiento

PPM < LEI *

PPM > LES 695375,42

PPM Total 695375,42

Exp. Rendimiento general

Dentro de General ! N(!,3*(/<1!,!41)!/()*46,<1)!1A6(+5<1)9!(4!+5:(4!<(!)57-,!<(4!./13()1!()!&'#'!N(!,3*(/<1!,!41! ,+6(/51/! ?! 6(+5(+<1! (+! 3*(+6,! 41)! :,41/()! <(! YYO! ?! @.f9! )(! (:5<(+35,! 0*(! 4,! (-./(),! 3'()0*0%+,3! *+<.! <(A(! /(,45C,/! ()2*(/C1)! 5-.1/6,+6()! 1/5(+6,<1)! ,! -(=1/,/9! 6,+61! (4! 3(+6/,<1! <(4! ./13()1! 31-1! 4,! <5).(/)5>+! <(4! -5)-19! .,/,! ,)8! ! 417/,/! 31+)(7*5/! *+! A*(+! +5:(4!<(!)57-,!.,/,!()6(!./13()1'!! ! ! !

(10)

? 4.(0!?>!.'.*35.,!

?>$ 7MKHBZ!%M[OM!0A@DKI!!

Y,/,!/(,45C,/!4,!O,6/5C!@,*),!D2(3619!(+!./5-(/!4*7,/!)(!5<(+65253,/1+!41)!/(0*(/5-5(+61)! <(4!345(+6(!.,/,!41)!)(/:5351)!./()6,<1)!.1/!4,!(-./(),'!D+!31+)(+)1!31+!41)!X!5+7(+5(/1)! <(! ./1?(3619! )(! <(6(/-5+>! 0*(! 4,! <5).1+5A545<,<! ?! 31)61! <(! 41)! /(3*/)1)9! (4! 65(-.1! <(! (=(3*35>+!<(!41)!6/,A,=1)9!(4!65(-.1!<(!(+6/(7,!<(!4,!1A/,!?!4,!3,45<,<!<(4!)(/:5351!./()6,<19! 31+)656*?(+! 4,)! ),45<,)! <(4! ./13()1! <(! ./()6,35>+! <(! )(/:5351)'! K,)! ),45<,)! <(4! ./13()1! 1!!!! /(0*(/5-5(+61)!<(4!345(+6(!)(!*A53,+!(+!4,!.,/6(!)*.(/51/!<(!4,!-,6/5C9!-5(+6/,)!0*(!(+!)*! 4,<1! 5C0*5(/<1! )(! 31413,+! 4,)! :,/5,A4()! <(4! ./13()19! 4,)! 3*,4()! 31//().1+<(+! ,! 4,)! Z`)! 5+6(/+,)!?!(H6(/+,)9!<(25+5<,)!(+!(4!-,.,!<(!./13()1)'!L(!5+34*?(/1+!(+!616,4!Tg!:,/5,A4()'! h+,! :(C9! <5)(R,<,! 4,! -,6/5C! 31+! )*)! (+6/,<,)! ?! ),45<,)9! ! )(! 1.6>! .1/! *6545C,/! 4,! )57*5(+6(! ()3,4,!<(!:,41/,35>+I! #1!'I!@eBOK@!,@GMDBEC! $1!,@GMDBEC!<SaBG! L1!,@GMDBEC!7IF@HMFM! Y1!,@GMDBEC!4[@HK@! B! 3,<,! 5+7(+5(/1! <(! ./1?(361! )(! 4(! (+6/(7>! *+,! 31.5,! <(! 4,! O,6/5C! @,*),! D2(361! ?! )(! 4(! 5+<53>!0*(9!(4!./5-(/!.,)1!,!/(,45C,/!31+)5)68,!(+!3,45253,/!31+!*+,!.*+6*,35>+!(+6/(!&!?!&#! 41)!/(0*(/5-5(+61)9!)(7e+!(4!7/,<1!<(!5-.1/6,+35,!0*(!;)61)!6*:5(/,+!.,/,!(4!345(+6(9!4*(71! <(A8,+!!(:,4*,/!4,!/(4,35>+!(H5)6(+6(!(+6/(!4,)!(+6/,<,)!?!),45<,)!<(4!./13()19!31+!A,)(!(+! 4,! ()3,4,! <(! :,41/,35>+! <(25+5<,'! @1+34*5<,! 4,! (:,4*,35>+9! 41)! 3*,6/1! 21/-,61)! .,),/1+! ,! -,+1)! <(4! 31+)*461/! [/((+! A(469! 0*5(+! )(! (+3,/7>! <(! 3,43*4,/! (4! 5-.,361! <(! 3,<,! Z`)9! <(! ,3*(/<1!,!41!<(),//144,<1!.1/!3,<,!5+7(+5(/1'!L(!*6545C1!4,!-1<,!31-1!-(<5<,!()6,<8)653,! .,/,!31+)5<(/,/!4,!3,45253,35>+!25+,49!,!25+!<(!31+)6/*5/!(4!<5,7/,-,!<(!Y,/(61!,!.,/65/!<(!41)! <,61)!31+)145<,<1)!(+!*+,!)14,!-,6/5C'!B4!/(,45C,/!(4!Y,/(61!<(!5-.1/6,+35,!<(!4,)!Z`)9!)(! 1A6*:1!0*(9!41)!.131)!:56,4()!M%#i!<(!4,)!:,/5,A4()!31+!-,?1/!.*+6,=(Q!41!31+)656*?(+!4,)!! )57*5(+6()!(+6/,<,)!3/8653,)I!!

! :MHBMaG@! 8[CKMQ@!+IKMG! 8IHD@CKMQ@! .D[W[GMFI!8IHD@CKMQ@!

&! Y4,+5253,35>+!<(!S/,A,=1)! WW%! Xi! Xi!

%! N5).1+5A545<,<!<(!O,+1!<(!dA/,! "%#! %i! Vi! "! N5).1+5A545<,<!<(!j(//,-5(+6,)!?!D0*5.1)! "&V! %i! Ui! X! @1)61!<(!-,+1!<(!1A/,! "&&! %i! &%i! W! @,+65<,<!<(!-,+1!<(!1A/,!/(0*(/5<,! "#U! %i! &Xi! T! @,+65<,<!<(!-,+1!<(!1A/,!)*-5+5)6/,<,! "#U! %i! &Ti!

V! c56G31/,!<(!dA/,! %UW! %i! &Ui!

g! S5.1!<(!O1+6,=(! %U"! %i! %&i!

U! B36,!<(!:5)56,!<(!1A/,!(!5+21/-,35>+!)1A/(!4,!(=(3*35>+!<(4!./1?(361! %U%! %i! %"i! &#! N5).1+5A545<,<!<(!O,6(/5,4()!! %U#! %i! %Ti! &&! @1+65+*5<,<!<(!4,)!,365:5<,<()! %Vg! %i! %gi!

&%! P-./(:5)61)! %Vg! %i! "#i!

&"! L*).(+)5>+!<(!,365:5<,<()!.1/!31+<5351+()!<(4!345(+6(! %Vg! %i! "%i! &X! @,45<,<!<(!41)!-,6(/5,4()! %TT! %i! "Xi! &W! @,+65<,<!<(!-,6(/5,4()!/(35A5<1)! %TT! %i! "Ti! &T! D)6,<1!<(!-,6(/5,4()!/(35A5<1)! %TT! %i! "gi! &V! @1+<5351+()!<(4!G/(,!<(!6/,A,=1! %TT! %i! X#i!

(11)

?>" .CXGBOBO!<@!7IFI!9!0A@DKI!<@!4MGGI!\.704]!!

Y,/,!(4!B+G45)5)!<(4!O1<1!?!!D2(361!!<(!4,!\,44,9!./5-(/,-(+6(9!)(!<(25+5>!0*(!41)!.,)1)!<(4! ./13()1!<(!./()(+6,35>+!<(!)(/:5351)!,!)(/!(:,4*,<1)!)(/5,+!4,!.4,+5253,35>+!?!(=(3*35>+!<(! 41)!6/,A,=1)9!<(+6/1!<(!()61)!<1)!.,)1)9!)(!31+)5<(/,/1+!4,)!)57*5(+6()!(+6/,<,)!3/8653,)I!D4! 21/-,61! <(! .4,+5253,35>+9! 4,! -,+1! <(! 1A/,9! 41)! -,6(/5,)9! 41)! (0*5.1)! ?! F(//,-5(+6,)'! L(! ()6,A4(35(/1+!()6,)!(+6/,<,)!6(+5(+<1!(+!3*(+6,!4,)!)57*5(+6()!31+)5<(/,351+()I!! • Y/5-(/19!4,!-,?1/!.,/6(!<(!4,)!:,/5,A4()!3/8653,)!5<(+65253,<,)!(+!4,!-,6/5C!3,*),J (2(361!1A(<(3(+!,!()6,)!(+6/,<,)'! • L(7*+<19! 4,! -,?1/! .,/6(! <(! 5+31+:(+5(+6()! ./()(+6,<1)! (+! (4! <(),//1441! <(! 41)! ./1?(361)9!)(!<(A(!./(35),-(+6(9!,!4,!5+,<(3*,<,!.4,+5253,35>+!<(!4,)!6,/(,)!?!,!4,! +1!<5).1+5A545<,<!<(!41)!/(3*/)1)!(+!(4!-1-(+61!?!4*7,/!5+<53,<1'!! h+,!:(C!<(25+5<,)!4,)!(+6/,<,)!3/8653,)9!)(!<(6(/-5+>!3*G4!(/,!)*!-1<1!.16(+35,4!<(!2,44,9! 41)! ! (2(361)! 0*(! ;)6(! 7(+(/,! ?! 4,)! 3,*),)! 0*(! 41! 1/575+,+'! B<(-G)9! )(! 5<(+65253>! 31+! 0*;! <5).1)565:1)9!5+).(3351+()!1!/(:5)51+()!)(!31+6,A,!.,/,!<(6(36,/!41)!-1<1)!.16(+35,4()!<(! 2,44,9!,+6()!<(!0*(!)*)!(2(361)!5-.,36,)(+!4,!3,45<,<!<(4!)(/:5351!(+6/(7,<1!!,4!345(+6(!25+,4'! \5+,4-(+6(9!)(!(:,4*>!4,!)(:(/5<,<!<(!41)!(2(361)9!4,!13*//(+35,!<(!4,)!3,*),)!?!4,!<(6(+35>+! <(! 41)! 31+6/14()9! 31+21/-(! ,! *+,! ()3,4,! <(! :,41/,35>+! <(25+5<,9! .,/,! 4*(71! 3,43*4,/9! 31+! A,)()!(+!()61)!:,41/()!(4!]Yk'!! B! .,/65/! <(! ()6(! ,+G45)5)9! )(! <(),//144>! *+! .4,+! <(! ,335>+! (+213,<1! (+! 41)! 3,)1)! <(! ,46,! )(:(/5<,<! ?! ,461)! ]Yk'! ! K,)! ,3351+()! /(31-(+<,<,)! .,/,! 4,! -(=1/,! (+! 4,! .4,+5253,35>+! ?! (=(3*35>+!<(!41)!6/,A,=1)!)1+!4,)!0*(!)(!<()3/5A(+!,!31+65+*,35>+I! • Y4,+5253,35>+!<(!Y/1?(361)! • Y4,+5253,35>+!<(!,<0*5)535>+!](3*/)1)! • L(7*5-5(+61!?!@1+6/14!<(!B365:5<,<()! • L(7*5-5(+61!?!@1+6/14!<(!@1)61)! L(!().(/,!0*(9!<().*;)!<(!4,!5-.4(-(+6,35>+!<(!()6,)!,3351+()!/(31-(+<,<,)!(4!:,41/!<(4! ]Yk!.,/,!41)!3,)1)!(+!()6*<51!F,?,!<5)-5+*5<1!+16,A4(-(+6(9!,4!)(/!/(3,43*4,<1'!!

?>? .CXGBOBO!<@!<MKIO!2BOKEHBDIO!

@1+! (4! 25+! <(! 31-.4(-(+6,/! 41)! /()*46,<1)! 1A6(+5<1)! (+! 4,! -,6/5C! 3,*),J(2(361! ?! (+! (4! BOD\9! )(! /(,45C,/1+! ,+G45)5)! ,<5351+,4()! )1A/(! (4! -;6/531! 1.(/,351+,49! .,/,! 5<(+65253,/! 4,! 5+24*(+35,! <(! 2,361/()! 31-1I! (4! 5+7(+5(/1! (+3,/7,<1! <(4! ./1?(3619! (4! 345(+6(! ?! (4! 65.1! <(! ./1?(361'!Y,/,!()61!)(!*6545C,/1+!7/G2531)!<(!3,=,)!?!,+G45)5)!<(!:,/5,+C,'! ! ! ! !

(12)

@;>+(->-'02$%'0%($#%2-'>+$#%&'%73'*;*-/0%E#%F0D'0-')$%70*")D"&$%

ANOVA unidireccional: CUMPLIMIENTO EN LOS TIEMPOS DE vs. INGENIERO ENCARGADO Fuente GL SC CM F P

INGENIERO ENCARGADO 2 1,742 0,871 1,52 0,240 Error 24 13,790 0,575

Total 26 15,532

S = 0,7580 R-cuad. = 11,22% R-cuad.(ajustado) = 3,82%

ICs de 95% individuales para la media basados en Desv.Est. agrupada

Nivel N Media Desv.Est. ----+---+---+---+--- CARLOS BUELVAS 11 1,7909 1,0337 (---*---) HUGO GARCIA 14 1,7476 0,4824 (---*---) JOHN SUAREZ 2 0,8000 0,2828 (---*---) ----+---+---+---+--- 0,00 0,70 1,40 2,10 Desv.Est. agrupada = 0,7580 ! ! JOHN SUAREZ HUGO GARCIA CARLOS BUELVAS 30 25 20 15 10 5 0 IN G EN IE R O E N C A R G A D O

Intervalos de confianza de Bonferroni de 95% para Desv.Est.

Estadística de prueba 6,32 Valor P 0,042 Estadística de prueba 8,29 Valor P 0,002 Prueba de Bartlett Prueba de Levene

Prueba de igualdad de varianzas para CUMPLIMIENTO EN LOS TIEMPOS DE

2 1 0 -1 -2 99 90 50 10 1 Residuo P or ce nt aj e 1,8 1,5 1,2 0,9 2 1 0 -1 Valor ajustado R es id uo 1,5 1,0 0,5 0,0 -0,5 -1,0 10,0 7,5 5,0 2,5 0,0 Residuo Fr ec ue nc ia 26 24 22 20 18 16 14 12 10 8 6 4 2 2 1 0 -1 Orden de observación R es id uo

Gráfica de probabilidad normal vs. ajustes

Histograma vs. orden

(13)

D+!,+G45)5)!<(!:,/5,+C,!-*()6/,!0*(!(4!2,361/!5+7(+5(/1!(+3,/7,<1!+1!65(+(!*+,!5+24*(+35,! /(4(:,+6(!)1A/(!(4!3*-.45-5(+61!(+!4,)!2(3F,)!<(!(+6/(7,'!Y1/!6,4!/,C>+9!)(!.*(<(!5+2(/5/! 0*(!(4!65(-.1!<(!(=(3*35>+!./()(+6,!(4!-5)-1!31-.1/6,-5(+61!.,/,!61<1)!41)!5+7(+5(/1)'!! @;>+(->-'02$%'0%($#%2-'>+$#%&'%73'*;*-/0%E#%@(-'02'%

ANOVA unidireccional: CUMPLIMIENTO EN LOS TIEMPOS DE vs. CLIENTE Fuente GL SC CM F P

CLIENTE 9 7,835 0,871 1,92 0,117 Error 17 7,697 0,453

Total 26 15,532

S = 0,6729 R-cuad. = 50,44% R-cuad.(ajustado) = 24,21% Nivel N Media Desv.Est.

BAVARIA S.A. 4 1,9375 0,4270 CEMENTOS ARGOS 6 1,4000 1,0733 CEMENTOS ARGOS - PLANTA 1 0,8000 * CEMEX COLOMBIA S.A. 1 1,0000 * EMMA Y CIA S.A 1 1,8000 * HOLCIM 1 0,6000 * HYDRAULIC SYSTEMS S.A. 7 1,7704 0,4372 PIMSA S.A. 1 0,6667 * QUINTAL S.A. 4 2,6250 0,2846 SAINT GOBAIN DE COLOMBIA 1 1,8571 *

ICs de 95% individuales para la media basados en Desv.Est. agrupada

Nivel ---+---+---+---+-- BAVARIA S.A. (---*---)

CEMENTOS ARGOS (----*---) CEMENTOS ARGOS - PLANTA (---*---) CEMEX COLOMBIA S.A. (---*---) EMMA Y CIA S.A (---*---) HOLCIM (---*---)

HYDRAULIC SYSTEMS S.A. (----*---) PIMSA S.A. (---*---)

QUINTAL S.A. (---*---) SAINT GOBAIN DE COLOMBIA (---*---) ---+---+---+---+-- 0,0 1,2 2,4 3,6 Desv.Est. agrupada = 0,6729

% SAINT GOBAIN DE COLOMBIA S.A.

QUINTAL S.A. PIMSA S.A. HYDRAULIC SYSTEMS S.A. HOLCIM EMMA Y CIA S.A CEMEX COLOMBIA S.A. CEMENTOS ARGOS - PLANTA CARIBE CEMENTOS ARGOS BAVARIA S.A. 4 3 2 1 0 C LI EN TE

Intervalos de confianza de Bonferroni de 95% para Desv.Est.

Estadística de prueba 7,58 Valor P 0,056 Estadística de prueba 0,79 Valor P 0,517 Prueba de Bartlett Prueba de Levene

(14)

% D4!,+G45)5)!<(!:,/5,+C,!-*()6/,!0*(!(4!2,361/!345(+6(!+1!7(+(/,!*+,!5+24*(+35,!)57+5253,65:,! )1A/(!(4!3*-.45-5(+61!<(4!65(-.1!<(!(=(3*35>+!<(!41)!./1?(361)9!.1/!()6,!/,C>+9!)(!.*(<(! 5+2(/5/! 0*(! (4! 345(+6(! +1! ()! *+,! 3,*),! ,)57+,A4(! (+! (4! 31-.1/6,-5(+61! <(4! -;6/531! 1.(/,351+,4'! @;>+(->-'02$%'0%($#%2-'>+$#%&'%73'*;*-/0%E#%G-+$%&'%!)$4'*2$%

ANOVA unidireccional: CUMPLIMIENTO EN LOS TIEMPOS DE vs. TIPO DE PROYECTO Fuente GL SC CM F P

TIPO DE PROYECTO 1 0,830 0,830 1,41 0,246 Error 25 14,701 0,588

Total 26 15,532

S = 0,7669 R-cuad. = 5,34% R-cuad.(ajustado) = 1,56%

ICs de 95% individuales para la media basados en Desv.Est. agrupada

Nivel N Media Desv.Est. ---+---+---+---+---- MANTENIMIENTO 8 1,4249 0,9325 (---*---) MONTAJE 19 1,8088 0,6918 (---*---) ---+---+---+---+---- 1,05 1,40 1,75 2,10 Desv.Est. agrupada = 0,7669 2 1 0 -1 99 90 50 10 1 Residuo P or ce nt aj e 2,5 2,0 1,5 1,0 0,5 2 1 0 -1 Valor ajustado R es id uo 2,0 1,6 1,2 0,8 0,4 0,0 -0,4 -0,8 12 9 6 3 0 Residuo Fr ec ue nc ia 26 24 22 20 18 16 14 12 10 8 6 4 2 2 1 0 -1 Orden de observación R es id uo

Gráfica de probabilidad normal vs. ajustes

Histograma vs. orden

(15)

! ! K1)! /()*46,<1)! <(4! ,+G45)5)! <(! :,/5,+C,! -*()6/,+! 0*(! (4! 65.1! <(! ./1?(361! +1! 65(+(! *+! 5-.,361!)57+5253,65:1!)1A/(!(4!3*-.45-5(+61!(+!(4!65(-.1!<(!(=(3*35>+9!.1/!6,+61!)(!5+25(/(! 0*(!()6,!:,/5,A4(!+1!-1<5253,!(4!31-.1/6,-5(+61!<(4!-;6/531!1.(/,351+,4'! D+! 31+34*)5>+9! 4,)! 6/()! :,/5,A4()! 31+)5<(/,<,)! .,/,! (4! ,+G45)5)! +1! 65(+(+! *+,! 5+24*(+35,! 2*(/6(!)1A/(!(4!3*-.45-5(+61!(+!41)!65(-.1)!<(!(=(3*35>+!<(!41)!./1?(361)9!.1/!()6,!/,C>+! )(!6/,A,=,/G!)1A/(!16/,)!(+6/,<,)!3/8653,)!31-1I!-,+1!<(!1A/,9!-,6(/5,4()!?!(0*5.1)9!3*?,)! :,/5,A4()! ,)135,<,)! ,4! ./13()1! <(! .4,+5253,35>+9! )(7*5-5(+61! ?! 31+6/14! <(! ./1?(361)9! .*(<(+!7,/,+65C,/!*+!-(=1/!<()(-.(R1!(+!(4!-;6/531!1.(/,351+,4'! ! ! MONTAJE MANTENIMIENTO 2,00 1,75 1,50 1,25 1,00 0,75 0,50 T IP O D E P R O Y EC T O

Intervalos de confianza de Bonferroni de 95% para Desv.Est.

MONTAJE MANTENIMIENTO 3,5 3,0 2,5 2,0 1,5 1,0 0,5 T IP O D E P R O Y EC T O

CUMPLIMIENTO EN LOS TIEMPOS DE

Estadística de prueba 1,82 Valor P 0,291 Estadística de prueba 0,11 Valor P 0,738 Prueba F Prueba de Levene

Prueba de igualdad de varianzas para CUMPLIMIENTO EN LOS TIEMPOS DE

2 1 0 -1 -2 99 90 50 10 1 Residuo P or ce nt aj e 1,8 1,7 1,6 1,5 1,4 2 1 0 -1 Valor ajustado R es id uo 2,0 1,5 1,0 0,5 0,0 -0,5 -1,0 8 6 4 2 0 Residuo Fr ec ue nc ia 26 24 22 20 18 16 14 12 10 8 6 4 2 2 1 0 -1 Orden de observación R es id uo

Gráfica de probabilidad normal vs. ajustes

Histograma vs. orden

(16)

L

4.(0!L>!706&,.,!

L>$ 0OKHMK@^BMO!F@!7@QIHM!

@1+! (4! 1A=(65:1! <(! F,3(/! )(7*5-5(+61! ?! 31+6/14! )1A/(! 4,)! ,365:5<,<()! ?! 31)61)! <(! 41)! ./1?(361)9! )(! <(35<5>! <(25+5/! ?! ()6,+<,/5C,/! (4! ./13(<5-5(+61! .,/,! 4,! .4,+5253,35>+9! )(7*5-5(+61! ?! 31+6/14! <(! 41)! -5)-1)9! ! ,.1?,<1! (+! 4,! 7*8,! .,/,! 7()65>+! <(! ./1?(361)! lYOcdmn! ?! 4,! F(//,-5(+6,! 125-G653,! O53/1)126! d2253(! DH3(4'! D+! (4! ./13(<5-5(+61! )(! ()6,A4(3(+!41)!.,)1)!.,/,!7(+(/,/I! • @/1+17/,-,!<(!,365:5<,<()! • Y/()*.*()61! • ](0*(/5-5(+61!<(!O,+1!<(!dA/,! • K5)6,!O,6(/5,4()! • Y4,+!<(!@1+6/,6,35>+!<(!O,+1!<(!dA/,! •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i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dA/,9! O,6(/5,4()9! j(//,-5(+6,)! ?!

(17)

D0*5.1)9! S/,+).1/6()9! (63'Q! 31-1! 4,! 3,+65<,<! /(0*(/5<,9! ,<(-G)! <(4! /().1+),A4(! <(! )145356,/41)!,4!G/(,!<(!31-./,)9!<(6,44,+<1!4,!2(3F,!<(!)145356*<9!(4!65(-.1!<(!(+6/(7,!<(4! ./1:((<1/! ?! 4,! 2(3F,! <(! *6545C,35>+9! ()61)! e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

!

!

!

!

(18)

T 4.(0!T>!%&'+,&*.,!

T>$ .CXGBOBO!F@!+@CF@CDBM!<@G!7SKHBDI!

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

T>" .CXGBOBO!<@!%MNMDBFMF!<@!8HID@OI!

D4! ,+G45)5)! <(! 3,.,35<,<! <(! ./13()1! /(,45C,<1! <().*;)! <(! 5-.4(-(+6,<,! 4,)! ,3351+()! /(31-(+<,<,)9!/(24(=,+!*+,!-(=1/,9!!6,+61!(+!4,!-(<5,!31-1!(+!4,!<():5,35>+!<(4!-;6/531! 1.(/,351+,4'! D+! 3*,+<1! ,! 4,! -(<5,9! (4! -;6/531! .,),! <(! &'TU! ,! &'"9! 41! 0*(! /(./()(+6,! *+! <5)-5+*35>+!<(4!%"i9!-5(+6/,)!0*(!4,!<():5,35>+!.,),!<(!#'VV!,!#'WX9!41!0*(!/(./()(+6,!*+! <5)-5+*35>+! <(4! "#i'! @1+! /(4,35>+! ,4! +5:(4! <(! <(2(361)! (+! (4! ./13()19! )(! 1A)(/:>! *+,! <5)-5+*35>+!<(4!YYO9!.,),+<1!<(!!TUW9"VW'X%!,!W%%9#WX'U#9!41!3*,4!7(+(/,!*+!,*-(+61!(+! #9##! #9W#! &9##! &9W#! %9##! %9W#! %[WNGBWB@C KI!8HIW@FBI! 8@HBIFI! 8HIW@FBI!F@!%[WNGBWB@CKI!NIH!W@O! \,)(!&! !!!!!!!!!!!!!!!\,)(!%! ! \,)(!"!!!!!!!!!!!!!!!!!!!!!!!!\,)(!X! dA=(65:1!

(19)

(4!+5:(4!<(!)57-,!<(4!./13()19!.,),+<1!<(!!&'#!,!&'X'!D)61)!/()*46,<1)!31+25/-,+!0*(9!4,)! ()6/,6(75,)!5-.4(-(+6,<,)!7(+(/,/1+!-(=1/,)!(+!(4!5+<53,<1/!1.(/,351+,4!<(4!./13()1'!

!

T>? =HMABDI!<@!%ICKHIG!8MHM!0G!7SKHBDI!

S(+5(+<1!(+!3*(+6,!0*(!4,!-(<5,!?!<():5,35>+!()6G+<,/!,36*,4!()!<(!&'"!?!#'WX9!41)!45-56()! <(!31+6/14!.,/,!F,3(/!)(7*5-5(+61!,4!-;6/531!)1+I! 13 12 11 10 9 8 7 6 5 4 3 2 1 3 2 1 0 Muestra M e d ia d e la m u e st ra __ X=1,3 LCS=2,235 LCI=0,365 13 12 11 10 9 8 7 6 5 4 3 2 1 1,6 1,2 0,8 0,4 0,0 Muestra D e sv .E st . d e la m u e st ra _ S=0,479 LCS=1,229 LCI=0 1

Gráfica Xbarra-S de CUMPLIMIENTO EN LOS TIEMPOS DE

Las pruebas se realizaron con tamaños de la muestra desiguales !

! !

!

2,5 2,0 1,5 1,0 0,5 LES LEI * O bjetiv o * LES 1,3 Media de la muestra 1,33004 Número de muestra 13 Desv .Est. (Dentro) 0,40301 Desv .Est. (General) 0,543044

Procesar datos Z.Bench -0,07 Z.LEI * Z.LES -0,07 C pk -0,02 Z.Bench -0,06 Z.LEI * Z.LES -0,06 Ppk -0,02 C pm * C apacidad general C apacidad (dentro) del potencial

PPM < LEI * PPM > LES 461538,46 PPM Total 461538,46 Desempeño observ ado

PPM < LEI * PPM > LES 529705,96 PPM Total 529705,96 Exp. Dentro del rendimiento

PPM < LEI * PPM > LES 522054,90 PPM Total 522054,90 Exp. Rendimiento general

Dentro de General

(20)

U %&'%*)(3&'0(!9!,0%&70'<.%3&'0(!

S(+5(+<1! (+! 3*(+6,! 41)! /()*46,<1)! <(4! ./1?(361! K(,+! L(5)! L57-,! (+! 4,! (-./(),! 3'()0*0%+,3! *+<.'9! ! )(! .*(<(+! ()6,A4(3(/! 4,)! )57*5(+6()! 31+34*)51+()! ?! /(31-(+<,351+()I! • K,! ,<(3*,<,! .4,+5253,35>+! <(! 4,)! ,365:5<,<()! ?! ,<0*5)535>+! <(! /(3*/)1)! <(! 41)! ./1?(361)!()!*+,!2,361/!34,:(!.,/,!1A6(+(/!A*(+1)!/()*46,<1)!1.(/,351+,4()!(+!4,! (=(3*35>+! <(! 41)! -5)-1)9! ?,! 0*(! ,! .,/65/! <(! ()6,! ,365:5<,<! )(! <(/5:,+! 4,)! /().1+),A545<,<()! ?! 31-./1-5)1)! 2*+<,-(+6,4()! .,/,! (=(3*6,/! 41)! -1+6,=()! ?! )(/:5351)!(4;36/531)9!<(+6/1!<(!41)!65(-.1)!()6,A4(35<1)9!)(7e+!41)!/(0*(/5-5(+61)! <(4!345(+6()!?!A,=1!41)!31)61)!()65.*4,<1)'! • B<5351+,4-(+6(9! 4,! .4,+5253,35>+! A/5+<,! 4,)! F(//,-5(+6,)! ,<(3*,<,)! .,/,! (4! )(7*5-5(+61!<(!41)!./1?(361)9!?,!0*(!)5!+1!)(!()6,A4(3(+!2(3F,!.,/,!4,)!,365:5<,<()9! 1A=(65:1)! (+! 65(-.1)! <(! (=(3*35>+! ?! (+! ./()*.*()61)9! )(/G! -*?! <528354! F,3(/! )(7*5-5(+61!?!-(<5/!(4!<()(-.(R1!<(!41)!./1?(361)!<(A5<1!,!0*(!+1!)(!3*(+6,!31+! *+,!/(2(/(+35,!:,45<,!<()<(!,+6()!0*(!()61)!31-5(+3(+'! • D)! 5-.1/6,+6(! 0*(! 4,! (-./(),! 3'()0*0%+,3! *+<.'! P-.4(-(+6(! *+! )5)6(-,! <(! 5+21/-,35>+! (2535(+6(9! 0*(! 4(! .(/-56,! )1.1/6,/! 41)! ./13()1)! <(! .4,+5253,35>+9! )(7*5-5(+61! ?! 31+6/14! <(! 41)! ./1?(361)9! ?,! 0*(! .,/,! )*! 7()65>+! (2(365:,9! )(! +(3()56,+!F(//,-5(+6,)!5+21/-,65:,)!0*(!,?*<(+!,!7()651+,/!61<,!4,!5+21/-,35>+! 0*(!)(!7(+(/,!?!)(!/(0*5(/(!(+!41)!./1?(361)9!,!25+!<(!31+6,/!31+!*+,!A,)(!)1A/(!4,! 3*,49! )(,! .1)5A4(! /(,45C,/! )(7*5-5(+61! ,! 5+<53,<1/()! 34,:()9! ,)135,<1)! ,! 4,)! :,/5,A4()!3/5653,)!<(4!./1?(3619!6,4()!31-1I! o \(3F,)!P+5351!?!\5+,45C,35>+! o ](0*(/5-5(+61)!<(4!345(+6(!! o @1)61)!<(!-,+1!<(!1A/,9!-,6(/5,4()!?!(0*5.1)! o @*-.45-5(+61!(+!4,)!65(-.1)!<(!(=(3*35>+!?!2(3F,)!<(!(+6/(7,! o N5).1+5A545<,<!<(!41)!/(3*/)1)!/(0*(/5<1)!.,/,!(=(3*6,/!41)!./1?(361)! o ](+6,A545<,<!<(!41)!./1?(361)! o Y/1<*365:5<,<!?!(2535(+35,!<(!41)!/(3*/)1)9!(+6/(!16/1)! • D)! +(3(),/51! 0*(! 4,! (-./(),! 3'()0*0%+,3! *+<.>! (-./(+<,! ./13()1)! <(! (:,4*,35>+! <(4! <()(-.(R1! (+! (4! .(/)1+,4! 31+! (4! 25+! <(! 5-.*4),/! 4,! 3*46*/,! <(! 1/5(+6,35>+!,!417/1)!?!/()*46,<1)'!

K,!(-./(),!<(A(/8,!6/,A,=,/!(+!(4!6(-,!<(!+(7135,35>+!31+6/,36*,4!31+!41)!345(+6()! ?!./1:((<1/()9!?,!0*(!)(!.*<1!1A)(/:,/!0*(!(+!-*3F1)!3,)1)!(4!5+3*-.45-5(+61! (+!41)!65(-.1)!<(!(=(3*35>+!<(.(+<8,!-G)!<(!2,361/()!(H6(/+1)!0*(!5+6(/+1)'

!

\5+,4-(+6(9! /()*46,! 5-.1/6,+6(! )(R,4,/! 0*(9! 6,+61! 4,! <5/(335>+! 31-1! (4! .(/)1+,4! 1.(/,65:1! <(! 4,! (-./(),9! <(A(+! 61-,/! 31+35(+35,! 0*(! )*! 31-./1-5)1! (+! (4! 3*-.45-5(+61!<(!4,)!/().1+),A545<,<()!,)57+,<,)!()!2*+<,-(+6,4!.,/,!7,/,+65C,/! 0*(! 4,)! -(=1/,)! 1A6(+5<,)9! ,! .,/65/! <(! 4,! 5-.4(-(+6,35>+! <(4! ./1?(3619! )(! -,+6(+7,! ?! )5! ()! .1)5A4(! )(! 5+3/(-(+6(+9! ,! 25+! <(! 1.65-5C,/! 4,! 3,45<,<! <(! 41)! )(/:5351)!./()6,<1)'

!

!

!

!

!

Figure

Actualización...

Referencias

Actualización...

Related subjects :