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Resumen.

Abstract.

Introducción.

Planteamiento del problema.

Justificación Objetivo.

Alcances y Limitaciones.

 

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Capítulo 1.

Antecedentes Teóricos de la administración de Recursos Humanos.



 

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Capítulo 2.  

Administración de recursos humanos y la

Gestión Total de la Calidad.  



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Capítulo 3.  

La Norma ISO 9001:2000 como alternativa de solución. 

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Propuesta de Proceso de Gestión de Recursos Humanos con base en la Norma ISO 9001:2000.



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Capítulo 1.

Antecedentes Teóricos de la

Administración de Recursos Humanos.





























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1.1. Organizaciones.



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192 Stephen P. Robbins. Administración: teoría y práctica. Ed. Prentice Hall Hispanoamericana, S. A., México, 1987. p. 22.

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193 Richard H., Hall. Organizaciones: estructura y proceso. Ed. Prentice Hall, Madrid, 1973

p. 3.

194 Enrique de Miguel Fernández, Introducción a la gestión (Management), Vol. 1. Ediciones Universidad Politécnica de Valencia / Instituto Politécnico Nacional, México, 1998. p. 41.

195 Ibidem. p. 42.

196 Richard H. Hall. Op. Cit. p. 3.

197 Ibidem. p. 3.

1.2. Administración.



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198 Megginson / Mosley / Pietri. Administración: conceptos y aplicaciones. Ed. Compañía Editorial Continental, S. A. de C. V.

“CECSA”, México, 1988. p. 30.

199 E. J. Couture. Vocabulario jurídico. Editorial Porrúa, México, 1976. p. 24.

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Fuente: Terry / Franklin. Principios de Administración. Ed. CECSA, México, 1987. p. 22.







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200 Koontz / Weihrich. Elementos de Administración, 5ª. ed. Editorial McGraw-Hill Interamericana, México, 1991. p. 4.

RECURSOS BÁSICOS FUNCIONES FUNDAMENTALES OBJETIVOS DECLARADOS

Hombres y mujeres Materiales

Máquinas Métodos Dinero Mercados

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Organización Control

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201 Megginson / Mosley / Pietri. Op. Cit. p. 31.

202 Ibidem. pp. 30-44.

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203 Biblia de Jerusalén, “Génesis 1-37”. Desclé de Brouwer, España, 1984.

204 Ibidem. “Éxodo, 18, 13-27”.

205 Stephen P. Robbins. Op. Cit.. p. 23.

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206 Adam Smith. La Riqueza de las Naciones. Ed. IPN; México, 1996. pp. 366-397.

207 Ibidem. p. 390.

208 Ibidem. p. 391.

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209 Ibidem. p. 391.

210 Frederick W. Taylor. Principios de la Administración Científica. Ed. Herrero hermanos, S. A., México, 1965.

211 Ibidem. p. 41.

212 Alejandro R. Rodas y María F. Arroyo de Rodas. Administración Básica, 3ª ed. Ed. LIMUSA S. A. de C. V., México, 2005. p. 54.

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1.3.1.3. Henry Fayol. (1841 - 1925). ²¹⁵



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1.3.1.4. Max Weber. (1864 - 1920). ²¹⁸



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213 Frederick W. Taylor. Op. Cit., p. 124.

214 Ibidem. p. 124.

215 Henry Fayol. Administración Industrial y General. Editorial Herrero hermanos, S. A., México, 1966. pp. 131-278.

216 Ibidem. p. 234.

217 Ibidem. p. 158.

218 Max Weber. La ética protestante y el espíritu del capitalismo. 16ª ed. Ed. Península, España, 1998.



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1.3.1.5 Chester I. Barnard. (1886 - 1961). ²²⁰



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1.3.1.6. Elton Mayo. (1886 - 1949). ²²³



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219 Ibidem. p. 255.

220 Chester I. Barnard. The functions of the executive. Harvard University Press, Estados Unidos, 1975.

221 Ibidem. p. 21.

222 Ibidem. p. 296.

223 Idalberto Chiavenato. Op. Cit.. pp. 117-134.