Customer satisfaction
Customer Satisfaction in Service Companies: the Case of the Restaurant Industry
... capability, which refers to the employees' willingness to help customers and provide a smooth and rapid service. The greater the level of these variables, the higher the customer satisfaction. Different ...
6
Relationship between service quality, customer satisfaction and customer expectation in airline industry: A Review of the Literature
... (2003), customer satisfaction is now the key intermediary objective in service sector due to the benefits it brings to ...organizations. Customer satisfaction is important because it generally ...
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Buscando la satisfacción del cliente. Estudio en el Centro de Inmunología Molecular/Looking for customer satisfaction. Study at the Center of Molecular Immunology
... to customer satisfaction and the workers themselves SERVICIM, transportation and food; and determined that the organization should develop a model of customer satisfaction taking into account ...
10
Key quality factors and travellers profiles at interurban interchanges
... that customer satisfaction can be improved by improving customer perception with some specific issues (waiting time, circumstances on board transit vehicles, frequency and on-time performance, ...
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Employees and customers in call centres: confirmatory and exploratory study
... that customer satisfaction in the call centre industry is a separate outcome, rather than a precursor to company ...employee satisfaction with organizational available ...employee satisfaction ...
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Antecedents of Behavioral Intention to Use Mobile Telecommunication Services: Effects of Corporate Social Responsibility and Technology Acceptance
... of customer attitude and satisfaction in order to explore whether the technology acceptance of mobile telecommunication services and service provider CSR have notable effects on behavioral intention to use ...
15
Reviewing customer value literature: Comparing and contrasting customer values perspectives
... a customer has perceived enough value to agree to the ...a customer ultimately accepts the offering remains ...of customer value have been further driven by several themes, such as consumer values ...
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Key quality factors at urban interchanges.
... that customer satisfaction can be improved by focusing on specific issues (waiting times, frequency, ...global customer satisfaction and calibrated the models through stated preference ...
10
Nonparametric decision tree: The impact of ISO 9000 on certified and non certified companies
... between customer service, quality assurance, satisfaction and effort – all this in the perspective of the costs of quality – and found that the classification of costs to quality customer service and ...
12
Benefits from the standardisation of the complaint management system
... greater satisfaction with the ...thus, customer satisfaction, but important differences exist for the different types of guidelines and their corresponding ...
34
A review of the customer lifetime value as a customer profitability measure in the context of customer relationship management
... CRM is the intent to understand each customer and then deliver a consistent massage or service to that customer (Urban, 2005). The CLV is a tool that helps estimating the financial potential of customers, ...
19
Customer insight
... los Customer Insights, pero lo cierto es que sus técnicas trabajan más sobre el plano consciente y declamativo; en cambio las nuevas técnicas que se requiere para detectar los Consumer Insights profundizan y ...
21
Driving Customer Analytics Based on Local Customer Perspectives on Insurance
... Service-oriented customer service Competent / well trained agents Trusted relationship with my agent Large selection of products / services Local proximity of insurance company Low premiums Agent of a similar age ...
20
TítuloIs it a matter of trust?: customer purchase intention and satisfaction of private label brands
... In this context, the National Quality Research Center (1995) defined the perceived quality based in two concepts, namely the customization -or the degree to which a product or service provides key customer ...
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Redesigning Proquinal's distribution center using service level orientation
... Nowadays the company is facing problems in its supply chain because, as described before, it has acquired a retail stores chain that has particular characteristics (customer expectations, orders frequency, orders ...
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Análisis cuasiexperimental sobre la satisfacción del cliente para determinar la competitividad de la empresa
... on customer satisfaction are presented; quality was a nuclear indicator to determine real business ...on customer satisfaction and its impact on the competitiveness of the ...the ...
27
Customer loyalty in clusters: perceived value and satisfaction as antecedents
... This is in fact the strategy followed by the Spanish makers of frits, enamels and ceramic colors, in their international growing, which have installed production plants in the Italian, Chinese, Brazilian and Mexican ...
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La calidad del servicio y su incidencia en la satisfacción del cliente del restaurante la Huerta Puno, periodo 2015
... as customer perceptions to service as assessed by 5 SERQUAL dimensions, customers accept or service but were neither satisfied nor dissatisfied with the service offered by the restaurant's ...of customer ...
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Reputación de las principales entidades financieras desde la perspectiva del cliente.
... the customer must have heard of the company and must be able to establish a clear connection between it and the products and services it supplies (Page and Fearn, ...
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