Quality management

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Quality management systems - Requirements

Quality management systems - Requirements

f) implementar las acciones necesarias para alcanzar los resultados planificados y la mejora continua de estos procesos. La organización debe gestionar estos procesos de acuerdo con los[r]

47 Lee mas

Data quality management and evolution of information systems

Data quality management and evolution of information systems

Web applications are characterized by the presentation to a wide audience of a large amount of data, the quality of which can be very heterogeneous. There are several reasons for this variety, but a significant reason is the conflict between two needs. On the one hand information systems on the web need to publish information in the shortest possible time after it is available from information sources. On the other hand, the most relevant dimensions are, form one side, accuracy, currency, and completeness, relevant also in the monolithic setting, form the other side a new dimensions arises, namely trustworthiness of the sources. With the advent of internet-based systems, web information systems, and peer to peer information systems, sources of data increase dramatically, and provenance on available data is difficult to evaluate in the majority of cases. This is a radical change with respect to old centralized systems (still widespread in some organizations, such as banks), where data sources and data flows are accurately controlled and monitored. So, evaluating trustworthiness becomes crucial in web information systems. Several papers deal with this issue, see e.g. [20] and [21]. These two requirements are in many aspects contradictory: accurate design of data structures, and in the case of web sites, of good navigational paths between pages, and certification of data to verify its correctness are costly and lengthy activities, while publication of data on web sites requires stringent times. Web information systems present three peculiar aspects with respect to traditional information sources: first, a web site is a continuously evolving source of information, and it is not linked to a fixed release time of information; second, the process of producing information changes, additional information can be produced in different phases, and corrections to previously published information are possible. Such features lead to a different type of information with respect to traditional media.
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12 Lee mas

Does quality management drive labour flexibility?

Does quality management drive labour flexibility?

2007; Prajogo & Cooper, 2010). More specifically, workers can increase their skill variety (Victor, Boynton, & Stephens-Jahng, 2000; Taveira, James, Karsh, & Sainfort, 2003) through their participation in goal setting, and the development of quality-improvement tasks, such as measuring customer needs, or using methods of information analysis that inform employees about work process performance and enable them to put improvement plans into practice. Likewise, the sort of work teams set up to introduce QM can also foster labour flexibility. This kind of teams, created to supervise their own work or to solve problems, grant the organisation a high degree of functional flexibility since individuals take on wider responsibilities in aspects such as quality control. Moreover, these teams provide workers with opportunities to learn by exchanging their skills and experiences in team meetings (Bacon & Blyton, 2001; Edwards & Sohal, 2003).
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19 Lee mas

Self evaluation of total quality management in a municipal sports organization

Self evaluation of total quality management in a municipal sports organization

Tbis metbodology sets progress percentages for processes and work systems by identifying strong areas (aspects or elements in each question tbat are present in tbe organization) and area[r]

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Oportunidades de mejora del servicio de metadona en atención primaria, desde el punto de vista profesional

Oportunidades de mejora del servicio de metadona en atención primaria, desde el punto de vista profesional

Objetivo: Identificar y priorizar las oportunidades de mejora, según el modelo European Foundation for Quality Management (EFQM), del ser- vicio de dispensación de metadona en los Centros de Atención Primaria (CAP) en Andalucía desde la perspectiva de los/as profesionales. Metodología: Método de consenso Delphi, a través de tres rondas de entrevistas con cuestionario administrado por correo electrónico a 39 profesionales durante septiembre de 2007 a marzo de 2008. Se configuró un panel de expertos/as formado por: Dispensadores/as y Prescriptores/ as de metadona así como Coordinadores/as de dispositivos asistenciales del Programa de Tratamiento con Metadona (PTM). Criterios de selección: Estar activo laboralmente y tener una experiencia de al menos 3 años. Variables de diversificación muestral en la composición del panel: Rol profesional, ámbito geográfico y tipo de hábitat. Captación: A través de profesionales claves de distintas instituciones.
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10 Lee mas

Economics and the shop floor: reflexiones de un octogenario

Economics and the shop floor: reflexiones de un octogenario

Wildemann estimaba en el año 1994 que del 30% al 50% de la industria alemana había implementado ya con éxito la Total Quality Management , Just in Time, kaizen , y/o otras técnicas de los procesos de trabajo japoneses. Wildemann y su grupo no trabajaban de manera aislada. Los economistas de empresa y los ingenieros económicos trabajaron a su lado con ingenieros como Mike Rother en los procesos de reforma. Rother comenzó su carrera en la división de fabricación de Thyssen AG y mientras difundía los métodos Toyota kata como asociado al departamento de industria e ingeniería operativa de la Universidad de Michigan, era investigador invitado de la Technical University Dortmund e investigador de la Frauenhofer Institute in Stuttgart , incrementando las reformas de cambio continuo de las empresas sostenibles. Ahora, en el año 2018, Rother y el Professor Constantin con sus colaboradores organizan conferencias que participan de manera muy activa y enseñan cursos online kata en la kata School, Alemania. Por lo tanto, el trabajo que realizó él y los sucesores de Wildemann que trabajaron en el Lean Enterprise Institute (in Festool) en el año 1994 estimaban completar con éxito la reforma de los procesos de trabajo que se extendió por toda Alemania.
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24 Lee mas

Proyecto de mejoramiento de la calidad de atención en el servicio de Urgencias Pediátricas del Hospital Dr. Verdi Cevallos Balda de Portoviejo, 2012

Proyecto de mejoramiento de la calidad de atención en el servicio de Urgencias Pediátricas del Hospital Dr. Verdi Cevallos Balda de Portoviejo, 2012

Recientemente se está introduciendo, en el estilo de gestión sanitaria, el concepto gestión de calidad total (o Total Quality Management [TQM]), que ha sido ampliam[r]

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Análisis de metodologías de mejoramiento de procesos y su aplicabilidad en la mejora de los niveles de inventario en la industria del retail

Análisis de metodologías de mejoramiento de procesos y su aplicabilidad en la mejora de los niveles de inventario en la industria del retail

posteriormente fue adquirida por Argyll Foods. Denis Cumming como director de Quality Assurance (QA) en Safeway mostró que la aplicación de TQM en este tipo de compañías está relacionada directamente con la cultura y por consiguiente en los conceptos base de TQM, es decir, foco en el cliente, empoderamiento de los empleados, mejora continua y en el uso de métodos sistemáticos de la gestión (Dalota, 2011). Cumming desarrolló una política denominada “The Safeway Culture – Quality Management in Retailing” donde expuso que la complejidad de la industria del retail podría crear fácilmente divisiones y discrepancias en el aseguramiento de la calidad por el tamaño de la empresa, por lo que controlar Safeway de manera centralizada podría ser inconveniente; este criterio tiene mucho sentido si se analiza que la cultura depende de la ubicación de las 365 tiendas, sus hábitos de consumo, los productos que prefieren dependiendo de factores críticos como el clima y la demografía, factores que se habían determinado anteriormente como externos de la industria y que determinan cómo varían los niveles de inventario.
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45 Lee mas

Total quality culture management in the Mexican service sector

Total quality culture management in the Mexican service sector

Architecture: Designs For Changing Organizations, San Francisco, CA.: Jossey-Bass Publishers, Chapter 6 "Implementing Total Quality Management: A Process of Cultural Change" by Jeffrey D[r]

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Una Reflexión Crítica De Los Sistemas De Gestión De Calidad: Ventajas Y Desventajas

Una Reflexión Crítica De Los Sistemas De Gestión De Calidad: Ventajas Y Desventajas

Una Reflexión Crítica De Los Sistemas De Gestión De Calidad: Ventajas Y Desventajas.. A Critical Reflection of Quality Management Systems: Advantages and Disadvantages.[r]

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The quest for translation quality in international organisations

The quest for translation quality in international organisations

This is especially difficult if background documents refer to ‘payment delays’ (délais de paiement) when in fact they mean ‘payment periods’. When translating texts written by non-native speakers, there may be additional problems of interpretation. The French translator has to decide if the word ‘delay’ is being used correctly by the author, and should therefore be translated by the French ‘retard’, or whether it is being used incorrectly and should be translated by ‘délai’. Much expensive translator time is spent dealing with problems of this kind. Poor originals certainly affect the quality of translation in the EU institutions.
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16 Lee mas

Definitions of quality in higher education: A synthesis of the literature

Definitions of quality in higher education: A synthesis of the literature

Another consideration related to defining quality assurance is regional context. In some regions, the terms quality assurance and accreditation are used synonymously while in other regions the terms are distinct (Organisation for Economic Cooperation and Development, 2005). For example, Vlăsceanu et al. (2007) defined quality assurance as “an ongoing, continuous process of evaluating (assessing, monitoring, guaranteeing, maintaining, and improving) the quality of a higher education system” (p. 48) and accreditation as “the process by which a (non-) governmental or private body evaluates the quality of a higher education institution … in order to formally recognize it as having met certain predetermined minimal criteria or standards” (p. 37). There are striking similarities between these definitions. Conversely, the American Council on Education (2015) saw accreditation as a basis for quality in higher education institutions, but suggests that meeting accreditation standards may be insufficient for demonstrating overall institutional and programmatic quality. Therefore, a definition of quality assurance must be developed with regional context in mind.
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Measuring the quality of management in education. Review article

Measuring the quality of management in education. Review article

The objective of this study is to perform a review and contextualize the existing definitions of educational quality from the managerial point of view. We will be presenting also the factors that have been considered to support managerial decision making within educational institutions. Relevant research related to the different models for measuring educa- tional quality and the different factors that affect this quality are discussed. The existing methodological gap of the sta- tistical processes, the theoretical evidences and the number of investigations in every level of education are identified. The results provide a framework for future research and can become the basis for the design and construction of mul- tidimensional models for educational management quality measurement needs of educational institutions. The results evidence also the lack of a single criterion to build the indicators, as well as the fact that there is a strong of subjectivity in the measuring processes.
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14 Lee mas

Inventory Management, Product Quality, and Cross Country Income Differences

Inventory Management, Product Quality, and Cross Country Income Differences

The notion that trade frictions have an important per shipment component is in line with a literature that documents systematic patterns in the size and frequency of international shipments ( Kropf and Sauré 2014; Hornok and Koren 2015; Békés et al. 2017 ) . We contribute to this literature by linking these patterns to comparative advantage in the production of quality and by quantifying the effect of these frictions on cross-country income inequality. In this way, our work also contributes to the literature linking trade costs to the quality of exports. The Alchian-Allen hypothesis states that per unit trade costs reduce the relative price of high-price ( high-quality ) varieties, and so countries ship out the good apples to high-cost destinations ( see, for example, Alchian and Allen 1964, Hummels and Skiba 2004, Martin 2012, and Lugovskyy and Skiba 2016 ) . In our model, the combination of per shipment costs and inventory management costs create an “as if, ” ad valorem trade cost and push in the direction of increasing the relative price of high-quality products. As a result, countries with lower per shipment costs export higher quality products. 2
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Análisis de la calidad de datos en fuentes de la suite ABCD

Análisis de la calidad de datos en fuentes de la suite ABCD

71 La flexibilidad y versatilidad son la vanguardia de los criterios en los que se desarrolla este sistema. La flexibilidad, por ejemplo, se ilustra por el hecho de que, en principio, pero también prácticamente, cualquier estructura bibliográfica puede ser gestionada por el software, o incluso creada por el mismo. Las estructuras no bibliográficas, por otro lado, se pueden crear siempre y cuando la información sea principalmente información textual, ya que esta es la limitante planteada por la tecnología de base de datos subyacente, en este caso, la base de datos textual CDS/ISIS. ABCD es llamado una suite de programas, ya que cuenta con varios módulos los cuales pueden cooperar, pero también pueden existir sin la necesidad de otro (Figura 13). ABCD consta de cinco módulos principales que ofrecen las funciones de catalogación, préstamos, adquisiciones, registro de publicaciones periódicas (SeCSWeb), y administración de préstamos avanzados (EmpWeb). Además existen otros como difusión selectiva de la información (Content Management System, CMS), generación de estadísticas, gestión de usuarios, diccionario y catálogo accesible al público (Open Public Access Catalog, OPAC) (de Smet and Spinak, 2009).
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119 Lee mas

Improvement of regulated deficit irrigation in pistachio (Pistacia vera L.) : water relations and rootstocks influence

Improvement of regulated deficit irrigation in pistachio (Pistacia vera L.) : water relations and rootstocks influence

The concept of irrigation scheduling is usually used to describe the management whereby the frequency and amount of water to apply in each irrigation recurrence are determined. Therefore, irrigation scheduling is a procedure targeted to resolve two basic questions: When is the auspicious moment to irrigate and how much water should be applied at this moment. Historically, water management has generally been based on previous experience and depended on measuring the time since the last rain or irrigation or occasionally on the extent of wilt of the leaves (Boyer, 1995). These methods had the advantage of simplicity but were too crude to detect early losses in growth, too irregular to repeat conditions for scientific investigations and too much inaccurate contrasting with the imperative need for conserving water. All these points led to the necessity of recompiling precise information allowing overcoming these issues to schedule irrigation.
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194 Lee mas

Sistema de acciones para la gestión de calidad y su certificación en la Unidad Empresarial de Base: Embotelladora de cervezas Tunas

Sistema de acciones para la gestión de calidad y su certificación en la Unidad Empresarial de Base: Embotelladora de cervezas Tunas

Methods: A theoretical study on the subjects of quality and its certification. Surveys and interviews were applied to specialists, managers and technicians of the entity under study. Dynamics of groups were applied that contributed the essential elements to arrive at conclusions and to respond to the thematic line of culture and management of processes of change. The declared variables were: the certification of quality as a process and its influence in the improvement of management deficiencies.

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Ultrasound Guidelines Emergency, Point-of-Care and Clinical Ultrasound Guidelines in Medicine

Ultrasound Guidelines Emergency, Point-of-Care and Clinical Ultrasound Guidelines in Medicine

An EUS fellowship provides a unique, focused, and mentored opportunity to develop and apply a deeper comprehension of advanced principles, techniques, applications, and interpretative fi ndings. Knowledge and skills are continually reinforced as the fellow learns to effectively educate new trainees in EUS, as well as clinicians in other specialties, and practice environments. A methodical review of landmark and current literature, as well as participation in ongoing research, creates the ability to critically appraise and ultimately generate the evidence needed for continued improvements in patient care through clinical US. Furthermore, fellowship provides practical experience in EUS program management including quality assurance review, medical legal documentation, image archiving, reimbursement, equipment maintenance, and other administrative duties of an EUS program director.
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28 Lee mas

Impact of local conditions and machine management on grape harvest quality

Impact of local conditions and machine management on grape harvest quality

The management of vineyards is country depen- dent; in Spain it is typical to do some soil preparation and maintain the soil surface without vegetation cover (Figure 2C) to eliminate invasive plants, reducing the competition for nutrients and water and incorporating the organic matter into the soil (grader grids, scarifiers and cultivators are usually employed). In contrast, vine- yard management in Brazil makes use of vegetal cover (Figure 2A), and even incorporates additional grass spe- cies which contribute to nitrogen fixing in the soil. This is due to the rainy environment, which records show is approximately 1,400 mm per year in Brazil. The average annual rainfall for the Spanish plots is approximately 400 mm per year in the area of study, though support irrigation is allowed to a limited extent.
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Policy Paper circulated during the World Summit on Sustainable Development by The Swiss Agency for the Environment, Forests and Landscape (SAEFL), the Bureau of the Convention on Wetlands (Ramsar, Iran, 1971) and the World Wide Fund for Nature (WWF)

Policy Paper circulated during the World Summit on Sustainable Development by The Swiss Agency for the Environment, Forests and Landscape (SAEFL), the Bureau of the Convention on Wetlands (Ramsar, Iran, 1971) and the World Wide Fund for Nature (WWF)

have lost 75% of their original forest cover. Tropical mountain forests are disappearing faster than any other kind of forest. This reduces water quality and quantity for human uses. While the situation tends to be improving in the developed world, it has actually worsened in developing countries, increasing conflicts over water uses.

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