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Virtual Office Desktop call forwarding default rules are synchronized with Virtual Office Mobile rules as soon as you log out and back in.

1. From the main menu, go toSettings > Call Forwarding. 2. Define rules for the following conditions:

n When Busy n When No Answer

n During Outage

3. Log out and log back to Virtual Office Desktop , the rules are synchronized with Virtual Office Mobile.

What is the quickest way to call a person from my Virtual Office Mobile iOS or Android?

n In iOS, copy and paste the number into Virtual Office Mobile iOS Dialer.

How do I avoid navigating through long IVR menus and choices after calling a number?

If you commonly call an organization such as a large office or pharmacy, you are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..."

You can save the organization number as a personal contact, and append your IVR choices to the saved number in order to save time.

2. Enter the contact name and number, and tap+ * #.

3. Tappauseto insert a pause for the IVR menu.

The pause is indicated by a comma in the phone number.

4. Insert your IVR menu choice numbers, each separated by a pause. TapSave.

5. The contact is saved with your IVR choices.

What is Call Mode?

Call mode is the type of network you use to handle inbound and outbound calls from your Virtual Office Mobile. You can use mobile data network or cellular network. 8x8 Virtual Office allows you to switch between the two networks based on your needs. For example, if you are roaming in areas with weak Wi-Fi signals or poor 3G/4G reception, you may experience poor call quality or dropped calls. By switching to cellular data network, you can gain better call quality and reliable call connection.

For call mode settings, from the Main Menu, selectSettings > Call Mode.

How do the call forwarding settings in Virtual Office Desktop affect Virtual Office Mobile?

Call forwarding gives you the flexibility to direct calls to your voicemail, or a specified destination when you are unable to answer a call. By default, calls are forwarded to your voicemail under the following

circumstances:

n When your Internet connection is down n When your phone is busy

n When you do not answer your call

However, you can direct them to Auto Attendant, your cell phone, or an external number. Refer to information on editing default rules or creating your custom rules.

n Default Rules: If you make any changes to the default rules of call forwarding in Virtual Office

Desktop—such as dropping the calls during an Internet outage or forwarding calls to your cell number—the respective call forwarding setting in Virtual Office Mobile changes to One Number Access (ONA). For example, changing the call forwarding rule during an outage from voicemail to

n My Rules: Custom rules added in My Rules are inherited by Virtual Office Mobile. Please note

Virtual Office Mobile does not show these rules in the app.

n Always: Setting call forwarding in Virtual Office Mobile is always inherited by Virtual Office Desktop

and vice versa.

Note: To see the changes you have made in Virtual Office Mobile, you need to log out from Virtual Office Desktop and log back in.

How are my emergency calls routed?

n IfRoute 911 to cellularis enabled, the emergency call is routed via cellular network. n IfRoute 911 to cellularis disabled, the emergency call is routed via 8x8 VoIP service. 

How do I enable video privacy?

To block video feed from your end during a video call, go toSettings > Video Settingsand enable Privacy Mode.

The caller on the other end is notified of the privacy mode and sees a black screen.

How can I prevent screens from locking while on a call?

Go toSettings > Advanced Settings > Override Auto-lockand slide to turn on this option to prevent screens from locking while on a call.

How do I delete an SMS or IM from my personal History?

1. On iOS, tap in the navigation menu.

TheSMS and IMpage appears, listing the name and presence of contacts you have previously sent or received messages from.

3. TapDelete.

4. At the prompt, confirm the deletion.

How do I access personal contacts?

n To access personal contacts in your company directory, go toContacts > Companytab. You can

see the personal contacts listed in the alphabetic order. If you have modified the contacts display option to group your contacts, the personal contact are grouped underPersonalheading. To access the contacts display settings, go toSettings | Contacts Display Optionsand turn onPersonal option.

n To access personal contacts from your device using the app, go toContacts > Device. SeeDisplay

Contactsfor more details.

n Clickhereto learn how to add a new contact inCompanydirectory. n Clickhereto learn how to add a new contact inDevicedirectory.