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18.1 Access to the reports

Users of the scheduled meeting service can access two reports – the Conference Report and Conference Details report - for the meetings they have hosted,

GMX, Partner or Enterprise level admins can access all the service reports available.

18.2 Producing Scheduled Conference reports

Once logged into the portal you will be taken to your account page, from where you will see the

Reports tab.

Select Reportsthen Scheduled Conference Reports as shown below:

Reports available to Admins: Reports available to Users:

The following reports are currently available:  Conference Report

Provides the main metrics of all the conferences that occurred across the time-range  Conference Details

Provides all the details regarding conferences that occurred across the time-range  Usage By Room

Summary of the conferences and usage for each video-capable room in an organization  Point-to-Point Call Statistics

Shows summary of all the point-to-point calls that occurred using our exchange  MultiPoint Conference Statistics

18.3 Generating a report

To create a report select the Start and End Dates to define the range you want the data for, and then press the Submit button to execute the query.

Note:

If you are a GMX/Partner administrator you will see a list of enterprises once the down-arrow is selected If you are an enterprise admin you still have to select to down arrow, but only your enterprise will appear.

An animated graphic is displayed as the report is being generated

Once the query has completed the results will be listed in a table/set of tables.

If no data is available then the message “No results are available to be displayed” will appear.

18.4 Download options

It is possible to create and save files containing the usage information for the level being displayed, by selecting the Download button.

There are currently two download formats currently available: .CSV and .PDF

18.5 System properties in scheduled reports

System Property Description

Mediated Conference Id A unique identity assigned to a conference by the mediation system Scheduled Conference Id The conference id set from the portal for a meeting.

All legs of a conference will have same values in these fields. Host Enterprise Name Name of the enterprise associated with the host of the conference Host GMA Name of the carrier whose bridge was used to host the meeting Conference Date Date of the scheduled meeting

Scheduled Start Scheduled Start time of the meeting Scheduled End Scheduled Finish time of the meeting Host Name Name of the person hosting the meeting Host Email Email address of the person hosting the email

Media Type Did the host/participant access the meeting via Audio or Video Actual Start Time the meeting actually started. Self-launch conferences can

start at times different from the scheduled start, depending on when the host launches the meetings.

Actual End Time the meeting finished. Even though a meeting may have been scheduled for a given length of time, it may be completed earlier and the

Participant Endpoint Name Name that has been configured into the video endpoint (if configured)

Endpoint Use Type Is the room a “Private room” or “Public room”

Participant Endpoint Type The participant room/device that attended the conference (TP, SD, MCU, HD)

Endpoint Management Type How the endpoint is being managed Participant Endpoint Model The Model type of the participant endpoint

(Cisco CTS3000, Cisco TX9000 etc.)

Requester Contact Contact details of person who requested the meeting (if known) Requested By Name of person who requested the meeting

Scheduler Contact Contact name of the person scheduling the meeting Scheduler Email Contact email of the person scheduling the meeting

Service Conference service type (e.g. B2B, B2P, P2P etc.)

Participant Enterprise Name Name of the organization in which point-point calls took place Participant GMA Name of the participant GMA

Participant Exchange Name Name of the exchange that the participant’s organization is connected to.

Conference Type Type of Conference – (dial out, dial in, intranet dial out etc.) Conferences Number of conferences that took place over the selected period of

time

Calls Number of point-to-point calls that took place over the selected period of time

Duration The total duration of calls in minutes

Average Duration Average number of mins = “Duration” / “Conferences” or “Call” for point-to-point reports

Total Conferences Number of multipoint conferences which took place over the selected period of time

Number of participants This is the number of endpoints that took part in the call. Note, some endpoints such a video conferencing / telepresence rooms may have had more than one attendee in the room. This figure therefore represents the minimum number of individuals who may have been in the conferences

Average Conferences per Room Number of conferences that a room has been used for

Average Rooms per Conference Average number of rooms that take place in multipoint conferences Average Conference Duration Average duration of multipoint conferences

Note: Some properties may not have been configured as they were optional when the endpoints were installed. If the data does not exist, it will be shown as “unknown.”