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Fri Apr 30 09:56:35 Info: Initialize video decoders Fri Apr 30 09:56:41 Info: Detection of color standard.

Fri Apr 30 09:56:41 Info: Saa7111Decoder :: Found PAL BGHI/NTSC M. Fri Apr 30 09:56:41 Info: Detection of color standard.

Fri Apr 30 09:56:42 Info: Saa7111Decoder :: Found PAL BGHI/NTSC M. Fri Apr 30 09:56:42 Info: Initialize serial ports device Drivers Fri Apr 30 09:56:42 Info: serialHAL::mode : using RS232

Fri Apr 30 09:56:42 Info: serialHAL::mode : using RS232 Fri Apr 30 09:56:42 Info: Create TCP Generic, port 0 Fri Apr 30 09:56:42 Info: Create Canon VC-C3, port 1 Fri Apr 30 09:56:42 Info: Create Nulldriver, port 2

Fri Apr 30 09:56:42 Info: Prepare for FTP/CRON image access Fri Apr 30 09:56:42 Info: Initialize Juliette chip

Fri Apr 30 09:56:42 Info: Start script Fri Apr 30 09:56:42 Info: Start SoftWatchdog

Fri Apr 30 09:56:42 Info: Create camera device port connection

Symptoms Possible causes Remedial actions

The AXIS 2400 cannot be accessed from a Web browser.

The IP address is already used by another device.

Follow the instructions below to check that the IP address for your AXIS 2400 is unique:

1. Start a DOS window.

2. Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2400.

The subsequent reply will provide an explanation as to the cause of the problem. The possible replies can be inter- preted as follows:

bytes = 32 time = 2 ms...

The IP address is already used and cannot be used again. You must obtain a new IP address.

destination host unreachable

The AXIS 2400 is not within a reachable network node. You must obtain a new IP address.

request timed out

This IP address is not used by anyone and is available for use with your AXIS 2400.

The IP address is located within a different subnet.

In Windows 95/98 or Windows NT, check that the IP address for your AXIS 2400 is within the same subnet as your workstation:

1. Click "Start", "Settings", "Control Panel" and "Network". 2. Specify the TCP/IP adapter and click on “Properties”. In

Properties, click "IP Address".

3. Check that the first 3 numbers within the IP address of your AXIS 2400 matches the first 3 of your workstation. If not, your AXIS 2400 is in a different subnet and the IP address cannot be set from this workstation. You must then obtain a new IP address.

In Windows 95, the ARP table was empty when you tried to set the IP address.

In Windows 95, the ARP command cannot be used if you have an empty ARP table.

Type arp -a to view the ARP table. If it is empty, you must ping an existing unit on your network before you can down- load the IP address to the AXIS 2400 using ARP.

The programming script is not working.

Check that the programming script has been enabled.

The Power indicator is not constantly lit

Faulty power supply. Verify that you are using an Axis PS-D power supply. The Network indicator is

not red.

Faulty cabling. 1. To verify that the cables work, ping the address of a known existing unit on your network.

2. If the cabling is OK and your network is reachable, you should receive the reply similar to this:

...bytes = 32 time = 2 ms,

The Active and Network indicators are flashing every 0.5 seconds

Hardware failure. Contact your Axis dealer.

Your AXIS 2400 works locally, but not externally.

Firewall protection Check the Internet firewall with your system manager.

Default routers required Check whether you need to configure the default routers settings.

The Internet site is too heavily loaded.

Use a script running on your web server to relay images from the AXIS 2400 to the Internet. This is particularly important when generating zoom and hugesize images.

No image using Refresh and/or

Slow updating of snapshots using the Server push function.

Complex images, i.e. those containing great picture contrasts, have greater file size and thus place greater demand on the available file space within the AXIS 2400.

The memory constraints become significantly more acute if multiple clients try to access the same snapshot.

Try limiting the number of clients.

AXIS 2400 Administration Manual

Appendix A - Troubleshooting

41

Note: If you still have a problem after reading this information, you qualify for the “More than a minute program” which entitles you to a free gift for a registered installation requiring more than a few minutes. Please contact your reseller or check the FAQ should you require more assistance.

Symptoms Possible causes Remedial actions

Triggering difficulties with programming scripts

Unable to triggering on both positive and negative transitions of the Control Button and/or IO ports (double-edged trigger- ing).

Repetitive trigger conditions that occur in quick succession of one another can be missed. This is because the com- mand initiated by the first trigger event may not have been fully executed prior to the second event. This scenario is demonstrated in the illustration below:

This feature has particular significance when using com- mands that take a relatively long time to process, e.g. mail or ftp, especially if they are conjugated with a loop state- ment. See also Appendix H- The Programming Script. Bad snapshot images. Display configured incor-

rectly on your worksta- tion.

Within Display Properties, configure your display to show at least 65'000 colors, i.e. at least 16-bit.

Using only 16 or 256 colors on your computer will produce dithering artifacts in the image.

Command Command T1 T2 T3 Command Trigger Time ?