Análisis del servicio desde la óptica de los clientes externos

OVER THE PRECEDING FIVE YEARS (1999-2003)

The Andean Competitiveness Program (PAC) continued its support to the Network Venezuela Does Compete, which is managed by the National Counsel on Investment Promotion (CONAPRI). In that network’s framework many coordination meetings and conferences were held with provincial state governments, to discuss plans for infrastructure projects, labor issues, tourism and information technology. Also, CEISoft (the Center for Excellence in Software Engineering,) which was estab- lished by CAFand the European Software Institute, completed its first round of quality-enhancement training for software development companies, and began a second round under the same dual spon- sorship. PACalso initiated a project to help strengthen entrepreneurial capacity by supporting the activities of the Metropolitan University’s Entrepreneurship Service and INFOEMto launch a pre- incubation format that can be implemented by Venezuela’s universities. Lastly, PACis also lending support to a project on socially significant initiatives, by highlighting two examples of competitive- ness and social responsibility.

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Operations approved for Venezuela. Year 2003 In US$Millions

Client and Executing Agency Operation Objetive Amount Term Project

(Years) cost

C.A.Metro Los Teques (MLTe) Metro Los Teques II To provide a mass transit system that is quick 100 10 462 and efficient to the inhabitants of Altos

Mirandinos; reduce travel time between Caracas and Los Teques; and extend Line #2 of the Caracas Metro system.

Autonomous Institute Railroads of Caracas To diversify the use and increase the capacity 100 10 1,932 of the State-owned Railroad and Tuy Medio of the overall system of inter-regional

(IAFE) transportation; facilitate exports of

non-traditional products; stabilize

transportation costs and lower the dependence upon single vehicles; and strengthen commercial interchanges with the Andean Community and with Mercosur, through binational concessions with Colombia and Brazil.

C.V.G.Electrificadora EDELCA Addresses the growing needs for electric 100 8 324

del Caroní, C.A.(EDELCA) Transmission Lines power, while improving the tension and raising the efficiency and reliability of the system's national interconnection grid.

C.A.Metro de Caracas Caracas' Metro To help construct and acquire the 58 10 664

(CAMETRO) necessary equipment to finalize construction

of the Line 4 Project of Caracas' Metro.

C.A.Metro de Valencia Valencia's Metro To help provide service to the city's 100 10 602 inhabitants and serve as a catalyst

for the area's basic zoning.

Various clients Trade and working Provide financing for foreign trade, working 76 Varied capital financing capital requirements and capital goods.

Various clients Other operations Technical cooperation and Fondeshu. 1 Varied

In cultural and community development there were projects on traditional art management co- sponsored with Bancoex; support to a school and workshop facility in La Guaira, together with the Spanish international development agency (AECI); and, instruction in orchestral and choral music, and in instrument-making techniques and skills. In addition, jointly with the Saint Theresa Founda- tion and the office of the mayor of the municipality of Revenga, CAFstarted a rugby program as a means to train and help organize a group of troubled youngsters for their recovery. Help was also pro- vided to the Foundation Project Paria, and to farming communities, in a project that starts with cocoa production, and builds an integrated system by incorporating activities in community savings, family asset accumulation, public health, education and culture. Finally, together with FUNDEFIR, CAFis aiding a project for local financial organizations, named Bankomu- nales, which seeks to promote sav- ings, family asset accumulation and community organization, through the expansion and consolidation of local micro-finance institutions in several of Venezuela’s states.

Upper right:

Rugby practice as part of sports development and training for youths from low-income families, a project promoted by CAF, the Saint Theresa Foundation, and the Revenga municipality in the State of Aragua. First graduation ceremony of the program in governance and political management, which is co-sponsored, by CAF, the Andrés Bello University in Venezuela, and the George Washington University in the U.S. Grower participating in the integrated rural development project for cocoa-producing communities of Paria, State of Sucre. The project is sponsored by the Paria Project Foundation, with support from CAFand other local and international institutions.

CAFhas approved an aggregate amount of$2,078million in operations for countries that are Series Cshareholders – that is, countries who are not members of the Andean Com- munity – while disbursements were $1,472million, representing in each case 10%of the Corporation’s respective totals. As of December 31, 2003, these countries’ total portfolio* reached $584million, or eight times that of 1996.

During 2003 CAFcontinued to increase its institutional and financial presence in the Series C member countries through a series of identification and programming missions, seeking a meeting of minds over priorities with country authorities. Approvals for the year reached $452million, and dis- bursements were $128million.

Most noteworthy in 2003was the start of operations with Argentina and Costa Rica. In the first case, a loan for $150million to the Republic of Argentina was approved to finance in part the Program for Integration Corridors – Phase I, which has impact on the physical integration within the country, as well as of it with Brazil, Bolivia and Chile. In addition, CAFestablished a line of credit for the Banco de Inversión y Comercio Exterior (BICE), to support Argentina’s foreign trade with Andean Commu-

Other shareholder countries