To manually send a page
1. Configure at least one operator with a pager address.
For more information, see "Creating an Operator Profile" on page 49. 2. On the Access menu, select Send Page or Log Comment.
3. If you are not currently logged in as an administrator, you will be prompted to select your name from a list and provide your four-digit PIN to continue.
The Send a Page or Log a Comment dialog box appears. 4. Click the Contents tab.
5. In the text box, type the comment that you want to send to the pager.
Note If you are sending a message to a numeric-only pager, make sure to type in a numeric-only message.
6. Click the Send To tab.
7. In the Alphanumeric Page and/or Numeric Page list, select the desired recipients.
Note If no operators are available, verify the operator information and calling preferences.
8. To cancel the page, click Skip Comment. 9. To send the page, click Submit.
E-mail Notification
If an alarm occurs and e-mail notification is enabled, SCADAlarm will send an operator an e-mail message, formatted according to either the format specified in the tag report script for the alarm tag, or to a default format if no tag report script is specified. The operator is expected to read the message and then call into SCADAlarm, log in (depending on the login style configured for the operator), traverse the menu tree, and acknowledge the alarm within a specified amount of time.
This e-mail will be sent at regular intervals (specified by the Delay to Expect Ack Call after eMail on the Retrying tab of the System Parameters dialog box) until the number of retries for the operator have been exhausted. After that, SCADAlarm will try the next contact method (if there is one) for the same operator, or the next operator on call, exactly as it does for any other contact method.
If you select the Ack when delivered option in the Alarm / Tag Data Point Definition dialog box, or in the Tag-Vue spreadsheet, the Alarm window to pop up only briefly. The e-mail is sent, which qualifies as delivery, so SCADAlarm acknowledges the alarm and the window disappears within moments (if no other alarms are present).
Follow these general steps to configure e-mail notification: 1. Verify that the TCP/IP protocol is installed.
Details regarding this procedure can be found in your Microsoft® Windows® documentation.
2. Verify that you have a secure Internet connection.
SCADAlarm's e-mail system will wait to send e-mail if there is no Internet connection. Because of this, be sure the Internet is connected whenever you need SCADAlarm to send e-mail.
Important! Wonderware is not responsible for any security-related problems, failures, entries, or benign or malicious attacks resulting from the use of SCADAlarm's e-mail features or the attachment of other devices or software to enable the use of SCADAlarm's e-mail features.
For more information, see "E-mail Security Recommendations" on page 43.
3. Configure system parameters for e-mail. For more information, see "Configuring E-mail System Parameters" on page 44.
5. Enable e-mail in the operator's calling preferences. For more information, see Chapter 3, "Operators."
6. Create the alarm tag(s). For more information, see Chapter 4, "Alarm Tags."
7. Create the tag report script that SCADAlarm will send to the e-mail address for the alarm tag. Specifically, set up an e-mail message format. For more information, see Chapter 5, "Alarm Reporting and
Acknowledgment."
8. Configure a telephone menu tree that the operator will use when he/she calls into SCADAlarm. For more information, see Chapter 6, "Handling Incoming Voice Calls."
9. Enable e-mail notification in the SCADAlarm control schedule. For more information, see Chapter 7, "Control Schedules."
When e-mail is disabled, a caller requesting an e-mail report via the menu tree will hear "The e-mail request has been cancelled."
The typical use of this type of notification is to send e-mail to pager or cellular telephone providers that accept e-mail messages and announce the arrival of such messages by signaling the pager or telephone.
E-mail Security Recommendations
Wonderware is not responsible for the security of your Internet access. Therefore, we make these recommendations, as a minimum:
•
Use a firewall. This prevents unwanted external access from "outside" while connected to the Internet.•
Use a separate proxy server for e-mail. This provides an additional layer of protection from the Internet. Also, the Internet connection can betemporary, and the proxy server will dial up as needed. It is possible to configure a second modem on the same computer to dial out when a network connection is required, but this is not recommended. In any case, you should install the appropriate safeguards against malicious use, either externally or from within.
•
To ensure the security of SCADAlarm users that do not use e-mail, a separately configured modem, not the SCADAlarm modem, must be used for all Internet access. Since SCADAlarm has control of the modem, the operating system will not allow another application to use it. By design, SCADAlarm cannot establish an Internet connection.A complete discussion of Internet security is beyond the scope of this manual. Additional security steps can be taken. For more information, consult your system administrator or firewall documentation.