Documentation
The following table lists the documents related to this product. Download the documents from the Avaya Support website at http://support.avaya.com.
Title Use this document to: Audience
Overview
Avaya Aura® Virtualized Environment
Solution Description
Understand the high-level solution features and functionality
Customers and sales, services, and support personnel
Avaya Aura® System Manager
Overview and Specification
Understand the high-level solution features and functionality
Customers and sales, services, and support personnel
Administering
Administering Avaya Aura® System
Manager for Release 7.0.1
Perform administration tasks System administrators
Administering Network Connectivity on Avaya Aura® Communication
Manager, 555-233-504
Administer the network components of Communication Manager.
System administrators
Administering Avaya Aura®
Communication Manager, 03-300509
Administer Communication
Managercomponents, such as trunks, signalling groups, and dial plans. Set up telephony features, such as conferencing, transfer, and messaging.Communication Manager.
System administrators
Using
Using the Solution Deployment Manager client
Deploy Avaya Aura® applications and install
patches on Avaya Aura® applications. Systemadministrators
Implementing
Upgrading Avaya Aura® System
Manager to Release 7.0.1
Install and configure Avaya applications Implementation personnel
Migrating and Installing Avaya Appliance Virtualization Platform
Install Appliance Virtualization Platform on Avaya-provided servers, and migrate the data from System Platform to Appliance Virtualization Platform.
Implementation personnel
Title Use this document to: Audience
Troubleshooting
Troubleshooting Avaya Aura®
System Manager
Perform troubleshooting tasks System
administrators and IT personnel
Related links
Finding documents on the Avaya Support website on page 117
Finding documents on the Avaya Support website
About this task
Use this procedure to find product documentation on the Avaya Support website.
Procedure
1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 2. At the top of the screen, enter your username and password and click Login.
3. Put your cursor over Support by Product. 4. Click Documents.
5. In the Enter your Product Here search box, type the product name and then select the product from the drop-down list.
6. If there is more than one release, select the appropriate release number from the Choose Release drop-down list.
7. Use the Content Type filter on the left to select the type of document you are looking for, or click Select All to see a list of all available documents.
For example, if you are looking for user guides, select User Guides in the Content Type
filter. Only documents in the selected category will appear in the list of documents. 8. Click Enter.
Related links
Documentation on page 116
Training
The following courses are available on the Avaya Learning website at www.avaya-learning.com. After logging into the website, enter the course code or the course title in the Search field and click
Go to search for the course.
Course code Course title
Avaya Aura® core implementation
1A00234E Avaya Aura® Fundamental Technology
4U00040E Avaya Aura® Session Manager and System Manager Implementation
4U00030E Avaya Aura® Communication Manager and Communication Manager Messaging
Implementation
10U00030E Avaya Aura® Application Enablement Services Implementation
8U00170E Avaya Aura® Presence Services Implement and Support
AVA00838H00 Avaya Aura® Media Server and Media Gateways Implementation Workshop
ATC00838VEN Avaya Aura® Media Server and Gateways Implementation Workshop Labs
Avaya Aura® core support
5U00050E Session Manager and System Manager Support
5U00060E ACSS - Avaya Aura® Communication Manager and CM Messaging Support
4U00115I 4U00115V
Avaya Aura® Communication Manager Implementation Upgrade (R5.x to R6.x)
1A00236E Avaya Aura® Session Manager and System Manager Fundamentals
2008W What is New in Avaya Aura® Application Enablement Services 7.0
2008T What is New in Avaya Aura® Application Enablement Services 7.0 Online Test
2009W What is New in Avaya Aura® Communication Manager 7
2009T What is New in Avaya Aura® Communication Manager 7.0 Online Test
2010W What is New in Avaya Aura® Presence Services 7.0
2010T What is New in Avaya Aura® Presence Services 7.0 Online Test
2011W What is New in Avaya Aura® Session Manager and Avaya Aura® System Manager
7.0
2011T What is New in Avaya Aura® Session Manager and Avaya Aura® System Manager
7.0 Online Test
2013V Avaya Aura® 7 Administration
Avaya Aura® core administration and maintenance
9U00160E Avaya Aura® Session Manager for System Administrators
1A00236E Avaya Aura® Session Manager and Avaya Aura® System Manager Fundamentals
5U00051E Avaya Aura® Communication Manager Administration
5M00050A Avaya Aura® Communication Manager Messaging Embedded Administration,
Maintenance & Troubleshooting
2012V Migrating and Upgrading to Avaya Aura® 7.0
2012I Migrating and Upgrading to Avaya Aura® 7
2017 Avaya Aura® 7 Administration Delta
2017V Avaya Aura® 7 Administration Delta
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos. - In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website.
Note:
Videos are not available for all products.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
Glossary
Appliance Virtualization Platform
Appliance Virtualization Platform is the customized OEM version of VMware® ESXi 5.5. With Appliance Virtualization Platform, customers can
run any combination of supported applications on Avaya-supplied servers. Appliance Virtualization Platform provides greater flexibility in scaling customer solutions to individual requirements.
Appliance Virtualization Platform is available only in an Avaya-appliance offer. Avaya-appliance offer does not support VMware® tools, such as
vCenter and vSphere Client. You can configure and manage Appliance Virtualization Platform by using Solution Deployment Manager that is part of System Manager, or by installing the Solution Deployment Manager client.
Migration The migration process includes changing the server hardware, change the operating system, and reinstallation of software that includes hypervisor. During migration, you might need to perform backup and restore operations outside the normal upgrade process. You cannot rollback the upgrade easily.
Update The update process includes installing patches of an application. For example, kernel patches, security patches, hotfixes, service packs, and feature packs.
Upgrade The upgrade process includes upgrading a product from earlier release to the latest release without the need to change the server hardware or hypervisor.
The process is triggered through the normal process without requiring additional backup and restore operations. You can rollback an upgrade.
Index
Special Characters
/sbin/generate-certificates ...87
A
access Solution Deployment Manager ...26access Solution Deployment Manager client ...18
add virtual machine ...60, 73, 77 adding Appliance Virtualization Platform host ...43
AVP host ...43 ESXi host ...43 location ...36 vCenter to SDM ...88 adding certificates available hosts ...86 existing hosts ...86 migrated hosts ...86
adding ESXi host ...43
adding location ...36
adding location to host ...89
adding vCenter to SDM ...88
add virtual machine ...60, 73, 77 administering Out-of-Band management ...105
Out-of-Band management static route ...107
administration Out-of-Band management ...105
Appliance Virtualization Platform ...11, 31, 47, 51, 56, 113 change password ...50 install ...29 networking ...98 restarting ...54 shutting down ...53 update ...44, 58 Appliance Virtualization Platform and Utility Services ...23
Appliance Virtualization Platform host Gateway change ...46
edit ...46
Appliance Virtualization Platform host IP address change ...46
edit ...46
Appliance Virtualization Platform host password changing ...50
Appliance Virtualization Platform network parameters ...46
Appliance Virtualization Platform overview ...11
ASG file ...113
ASG file installation on Appliance Virtualization Platform ..113
download ...113, 114 install ...113, 114 Avaya Aura application deploy ...20
Services Port static routing update ...72
upgrade ...20
Avaya Aura application deployment ...13
Avaya Aura applications Network Parameters change ...82
Avaya Aura Virtualized Appliance offer ...11
Avaya virtualization platform ...11
Avaya Virtualized offers ...11
C
capabilities Solution Deployment Manager client ...15, 19 certificates accepting ...84 generating ...84 certificate update ESXi host ...85 vCenter ...85 VMware documentation ...85 Certification validation ...83 change Appliance Virtualization Platform host IP address ...46Host/ IP Settings ...47
network settings ...56
Network Settings ...47
Change Gateway ...55
change IP address for AVP host ...46
Change IP FQDN ...68
change Netmask for Appliance Virtualization Platform host 46 Change Network Params ...46
changing IP address and default gateway ...52
changing Appliance Virtualization Platform host password .50 changing Network Parameters for Avaya Aura ...82
checklist Avaya Aura applications deployment ...26
client Solution Deployment Manager ...13
Communication Manager deployment using Solution Deployment Manager ...26
Communication Manager update ...93
Configuration Parameters ...73, 77 configure server preinstalled with Appliance Virtualization Platform ...31
configuring
connections (continued)
verifying ...112
correcting ESXi host certificate ...85
create virtual machine ...58, 66 creating authentication file ...113
D
deleting ESXi host ...54location ...37
virtual machine ...70
deleting ESXi host ...54
deleting location ...37
deleting vCenter ...89
delivering authentication file ...113
deploy Branch Session Manager ...26, 66 Communication Manager ...26, 66 product knowledge ...9 Session Manager ...26, 66 skills ...9 System Manager ...58, 66 tools ...9 Utility Services ...26, 66 deploy application ...22
deploy Avaya Aura 7.0 application ...66
deploy Avaya Aura applications checklist ...26
Deploying an OVA file utility services ...64
deployment Avaya Aura application ...13
deploy OVA ...58, 66 detailed description Out-of-Band management ...104
disabling SSH on Appliance Virtualization Platform ...51
disabling SSH ...51 documentation ...116 download ASG file ...113 authentication file ...113 download software ...35
E
edit virtual machine ...68, 70 Edit Host ...55 editing ESXi host ...44 location ...37 vCenter ...89editing ESXi host ...44
editing location ...37
editing vCenter ...89
Edit Location ...42
Edit vCenter ...91
edit virtual machine ...68
enabling SSH on Appliance Virtualization Platform ...51
enabling SSH ...51
esxcfg-route ...52
esxcli network ip interface ipv4 set -i vmk0 -I ...52
ESXi host adding ...43
deleting ...54
editing ...44
ESXi host certificate addition ...86
ESXi host certificate update ...85
ESXi host map to unknown location ...54
existing hosts managing certificates ...86 existing vCenter managing certificates ...86
F
field descriptions change password ...57 Edit Host ...55 Edit Location ...42 Hosts ...37 Locations ...37 Map vCenter ...90 New Host ...55 New Location ...42 Virtual Machines ...37 VM Deployment ...60, 73, 77 fresh deployment Avaya Aura application ...13G
generating certificates ...84new self-signed certificates for ESXi host ...87
H
hardware supported ...24 host ...47, 56 monitoring ...92 Host update ...58 Hosts ...37I
install Application Enablement Services ...16install (continued)
ASG file ...113, 114
authentication file ...113, 114
Avaya Aura applications ...16
Avaya Aura Media Server ...16
Avaya Breeze ...16
Branch Session Manager ...16
Communication Manager ...16
SAL ...16
SDM ...16
Session Manager ...16
Solution Deployment manager client ...16
System Manager ...16
WebLM ...16
install Appliance Virtualization Platform ...29
install AVP host patch Solution Deployment Manager ...44
Installed Patches ...94
Installed Patches field descriptions ...80
install patches ...93
install services packs ...93
install software patches ...93
Install System Manager patch ...81
IP address and default gateway changing ...52
L
legal notice ...Life cycle management ...22
location adding ...36 deleting ...37 editing ...37 view ...36 Locations ...37
M
Management interface ...101managing certificates migrated hosts ...86
map ESXi host to unknown location ...54
Map vCenter ...88–91 migrated hosts managing certificates ...86 monitoring host ...92 virtual machine ...92 VM ...92
N
networking Appliance Virtualization Platform ...98Network Parameters change ...82
network parameters for AVP and virtual machines change ...70 New Host ...55 New Location ...42 New vCenter ...91
O
offer Avaya appliance ...11 Virtualized Environment ...11out of band management ...100
Out of Band management ...104
Out of Band Management ...97, 101 Application Enablement Services ...108
Avaya Breeze ...109
disable ...102
enable ...102
Geographic Redundancy ...103
Network interface configurations ...100, 108 ports ...107
SAL ...109
Virtualized Environment ...100
Out-of-Band management adding a static route ...107
administering ...105 administration overview ...105 administration screens ...105 description ...104
P
password change ...57 password change Appliance Virtualization Platform host ...50password policy ...50
password rules ...50
perform System Manager tests ...111
port restriction ...106
Post Installation Checklist ...111
preinstall Appliance Virtualization Platform ...31
product knowledge ...9 Public interface ...101
R
reestablish connection ...81 Reestablish Connection ...37 related documentation ...116removing location from host ...89
removing vCenter ...89
restarting, AVP ...54
restart virtual machine from SDM ...73
S
screens Out-of-Band management ...105 SDM installation ...16 SDM client ...14 SDM client capabilities ...19 SDM client dashboard ...18Select Flexi Footprint ...68
self-signed certificates for ESXi host generate ...87
servers supported ...24
Services Port static route update ...72
Session Manager Out of Band Management ports ...107
Session Manager update ...93
shutting down AVP ...53 skills to deploy ...9 software download ...35 software library software library management ...34
viewing a file ...34
software requirements ...24
Solution Deployment Manager ...13, 20, 50, 51 access ...26
restart virtual machine ...73
start ...26
start virtual machine ...72
stop virtual machine ...73
update Appliance Virtualization Platform host ...44
Solution Deployment Manager client ...13, 14 install ...16
Solution Deployment Manager client capabilities ...15, 19 Solution Deployment Manager client dashboard ...18
start virtual machine ...72
start Solution Deployment Manager ...26
start virtual machine from SDM ...72
static routing changing ...72
updating ...72
stop virtual machine ...73
stop virtual machine from SDM ...73
support ...119
supported servers ...24
System Manager deploy ...58
installing patches ...63
Solution Deployment Manager ...63
Virtual Machines ...63
VM Management ...63
System Manager documentation ...116
System Manager installation verify ...111
System Manager Solution Deployment Manager and client capabilities ...15
System Manager VM management ...80
System Manager VM update ...81
T
tools to deploy ...9training ...117
U
Unknown location host mapping ...54update Appliance Virtualization Platform ...58
Appliance Virtualization Platform host ...44
Communication Manager ...93
Session Manager ...93
update software ...93
update static routing ...80
Update Static Routing ...37
update System Manager VM ...81
Update VM IP/FQDN ...70
updating ESXi host or vCenter certificate ...85
updating Services Port static routing ...72
upgrade elements ...94
upgrade Avaya Aura application ...20
Utility Services Avaya Aura virtualized appliance offer ...23
Utility Services and Appliance Virtualization Platform ...23
V
vCenter add ...91 adding ...88 add location ...89 deleting ...89 edit ...91 editing ...89 manage ...89 remove location ...89 removing ...89 unmanage ...89vCenter certificate update ...85
vCentre ...90
verify System Manager installation ...111
verifying connections ...112
videos ...119
view location ...36 view location ...36 virtual machine create ...58, 66 deleting ...70 edit ...68 monitoring ...92 restart ...73 start ...72 stop ...73
Virtual machine management ...22
Virtual Machines ...37
VM connection reestablish ...81
VM Deployment ...60, 73, 77 VMware software requirements ...24