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The following sections describe how to receive and place intercom calls on Inter-Tel multi-line endpoints and on single line endpoints.

Receiving Intercom Calls

To receive an intercom call on an Inter-Tel endpoint:

If you hear a double tone and a call announcement (handsfree call), and the Speaker

button is lit, respond handsfree or lift the handset. (Display endpoints show TO

<USERNAME> to identify the source of the call.)

If you hear repeating double tones (private call), lift the handset, or press the Speaker,

, or button to respond handsfree. (Display endpoints show INTER- COM CALL FROM <USERNAME> to identify the source of the call.)

Model 8660 or 8662: Instead of answering the call, you may press one of the fol- lowing menu buttons:

Š SEND TO V-MAIL: This option appears only if you have a Voice Mailbox. Pressing this button sends the call directly to your mailbox greeting.

Š IC CALL TO DND: Pressing this button sends Do-Not-Disturb tones to the caller and allows you to program a Do-Not-Disturb message. If using a dis- play endpoint, the caller sees DO-NOT-DISTURB. For detailed instructions about using Do-Not-Disturb, see page 238.

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ANSWER IC IC

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Page 164 Placing Intercom Calls

To receive an intercom call on a single line endpoint: When you hear repeating double tones, lift the handset. To receive a transferred-to-hold intercom call:.

Inter-Tel endpoints: If the endpoint does not have an button, the call will appear under a Call button. When the button (or Call button) is fluttering and the display shows <calling endpoint> TFR FROM <transferring endpoint>, lift the handset and press the button (or Call button). Or, while on-hook, press the button (or Call button) to speak handsfree. You are connected to the caller. Executive Display, Professional Display, and Model 8560 endpoint users have the same menu button options as described for a ringing intercom call.

Single line endpoints: When you hear a page announcing that a call is holding at your endpoint, lift the handset (at your endpoint) and enter the Individual Hold feature code (336). You are connected to the caller.

Placing Intercom Calls

When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones.

To place an intercom call:. 1. For all Inter-Tel endpoints:

To use the handset: Lift the handset. If the endpoint has a display it shows ENTER EXTENSION NUMBER. If you want to place a private (non-handsfree) call to an Inter- Tel endpoint, press the pound ( ) button before dialing the extension number.

To use the speakerphone: Skip to step 2 (begin dialing). The Speaker button lights. The display shows ENTER EXTENSION NUMBER.

Executive Display, Professional Display, and Model 8660 or 8662: Lift the handset or begin dialing as described above. The display shows ENTER EXTENSION NUMBER. You may press one of the following menu buttons:

– IC DIRECTORY: Press this button to use the Intercom Directory feature. See page 225 for instructions.

– OUTSIDE CALL: If you would rather make an outside call, press this button and see the instructions on page 178.

Single line endpoints: Lift the handset. (If the DTMF decoders are busy, you hear silence. Hang up and try again.)

IC IC

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Placing Intercom Calls Page 165

2. Dial an extension number. The number can be 0 for the attendant, an endpoint extension number, or a hunt group pilot number. Display endpoints show the number dialed. If you dial too slowly, the Inter-digit timer may expire and you will hear reorder tones. One of the following will occur:

a. If calling a handsfree Inter-Tel endpoint, speak after you hear a double tone. The

display shows IC TO <username>.

b. If placing a private call or calling a single line endpoint, a hunt group, or an Inter-Tel endpoint with handsfree disabled, you hear repeating double tones until

the call is answered. The display shows CALL RINGING FOR <username>. When the call is answered, the display shows IC TO <username>. Executive Display,

Professional Display, and Model 8560 endpoint users can press one of the follow- ing menu buttons while the call is ringing:

Š LEAVE MESSAGE: This button appears only if you have called a station. Press this button to leave a message waiting indication at the station. See page 167 for details.

Š LEAVE VOICE MAIL: This button appears only if the called station has a Voice Mailbox. Press this button to call the station’s Voice Mailbox.

c. If you dial an invalid number, you hear reorder tones. Display endpoints show

INVALID NUMBER. If you do not have an assigned attendant and you dialed 0, the display shows NO ATTENDANT PROGRAMMED. If you dialed a hunt group num- ber with no assigned endpoints, the display shows NO MEMBERS IN HUNT GROUP.

d. If the called endpoint is busy, the display shows <username> IS BUSY. You have the following options (in addition to the menu buttons described previously): Š Disconnect: Hang up and try later. If dialing handsfree (Inter-Tel endpoints

only), press the Speaker button to disconnect.

Š Camp On: Do not hang up, your call camps on. When the called endpoint is

available, a private call is placed. See page 166 for details.

Š Request a callback (queue): This is similar to camping on except that you

hang up and wait for the busy endpoint to become available. (For more infor- mation, see page 166.) Executive Display, Professional Display, and Model 8560 endpoint users can press the QUEUE menu button.

e. If you hear a repeating signal of four fast tones and a pause, the endpoint is in

Do-Not-Disturb. You can use the Queue Callback feature or, if enabled on your endpoint, use the Do-Not-Disturb Override feature to place a nonhandsfree call to the endpoint by pressing the Special button and entering the Do-Not-Disturb Override feature code (373) or pressing the OVERRIDE DND menu button.

f. If the called endpoint is busy, in Do-Not-Disturb, or there is no answer, you can

leave a message waiting indication with the endpoint itself or with the endpoint’s message center. For details, see page 167. Executive Display, Professional Dis- play, and Model 8560 endpoint users can press the LEAVE MESSAGE or LEAVE VOICE MAIL menu button.

g. If the called station is a busy endpoint, and if all the necessary conditions for OHVA are enabled, you can complete the call using the Off-Hook Voice

Announce feature. For a complete explanation of this feature, see “Off-Hook Voice Announce (OHVA)” on page 176.

Page 166 Intercom Camp On and Queue Callback

Intercom Camp On and Queue Callback

Camp On and Queue Callback requests allow the caller to wait for an available resource. A user waiting for a specific resource (a trunk or an endpoint) will be served before a user wait- ing for a group that contains that specific resource (trunk group or hunt group). This includes camped on Emergency Call feature calls—if the Emergency Call feature uses a trunk group, requests for specific trunks will be processed ahead of the emergency call.

Camp On

When a user calls a busy endpoint or hunt group, the system sends a busy signal. The caller can wait off-hook to camp on (after the Camp On timer expires) and hear music while waiting until the called endpoint is available. The system periodically sends Call Waiting signals to the busy endpoint(s).

A user can camp on to busy endpoints on other nodes and will hear the other node’s music-on- hold while camped on.

If an endpoint enables Do-Not-Disturb while an intercom call is camped on, the camped-on caller is removed from the camped on state and that caller receives Do-Not-Disturb indications (see page 189). Intercom callers cannot camp on to an endpoint that is in Do-Not-Disturb. To camp on to an extension number:

• All Inter-Tel endpoints: If you hear a busy signal when calling an extension number and

want to camp on, do not hang up. If Music-On-Hold is enabled, you hear music while camped on. When the endpoint is available, a private call is automatically placed, and you hear repeating double tones until the call is answered. The display shows WAITING FOR <username>.

• Model 8660 or 8662: You may press one of the following menu buttons:

– LEAVE MESSAGE: This button appears only if you have called an endpoint. Press this button to leave a Message Waiting indication at the endpoint. See page 167 for details.

– LEAVE VOICE MAIL: This button appears only if the called endpoint has a Voice Mailbox. Press this button to call the endpoint’s Voice Mailbox.

– QUEUE: Press this button to request a callback when the resource is available, as described in the following section.

Busy Endpoint Callback Queue

When a called endpoint is busy or in Do-Not-Disturb, the caller can apply the Queue Callback feature and hang up until the endpoint becomes available. This can be done even if the call camps on. Each endpoint can apply only one active Queue Callback request at a time.

The Queue Callback feature can also be used when calling a hunt group if all endpoints are unavailable. A user cannot queue onto busy resources on another node.

Queue callbacks must be answered before the Queue Callback timer expires. If a callback is not answered, the queue is canceled. If the endpoint is busy when called back, the queue request is placed behind any other waiting queue requests. Queue callbacks do not follow for- warding and are not blocked by Do-Not-Disturb mode.

Call Logging Page 167

To request a callback from an endpoint:

1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeating signal of four fast tones and a pause) when calling an extension number, press the QUEUE menu button. Or press the Special button, enter the Queue Callback feature code (6), and hang up. The display shows QUEUE REGISTERED FOR <username>. Single line endpoints: When you hear a busy signal or Do-Not-Disturb signal when call-

ing an extension number, hookflash and enter the Queue Callback feature code (6). Then hang up.

2. When the queued endpoint is available, your endpoint will ring. Display endpoints show <username> IS NOW AVAILABLE. Lift the handset or press the button. A private call is automatically placed to the queued endpoint.

Executive Display, Professional Display, and Model 8660 or 8662: You may press one

of the following menu buttons:

• CANCEL QUEUE: To cancel the queue request, press this button without lifting the handset.

• ANSWER: You may press this button instead of lifting the handset to answer the queue callback using the speakerphone.

To cancel a queue request before the queued endpoint becomes available:

• Inter-Tel endpoints: While on-hook, enter the Queue Callback feature code (6). The dis-

play shows QUEUE REQUEST CANCELED.

• Single line endpoints: Lift the handset, enter the Queue Callback feature code (6), and

hang up.

Call Logging

The Call Logging feature lists the following types of calls for users of Inter-Tel digital and IP endpoints and Inter-Tel IP softphone applications:

• Missed Calls • Received Calls • Dialed Calls

The Call Logging feature helps you see who called when you were away and makes it easy to redial those people. Non-display and single line endpoints do not support this feature. Six-line display endpoints are recommended for field visibility and ease of use.

Benefits of Call Logging include the ability to redial intercom (IC) and outgoing calls, to store Caller ID data from incoming calls, and to identify missed calls. The system provides you with an interface similar to cell phones. Call lists are stored in Call Processing and are accessible through the user interface screen on display endpoints.

Page 168 Call Logging Display

Call Logging Display

The following graphic shows an example of the Call Logging display on a six-line display end- point. Two-line display endpoints show only the top two lines. Each call entry contains the fol- lowing fields:

A maximum of 20 entries can be stored in each of the three Call Logs associated with an end- point. Call Log entries are displayed from newest to oldest. After a Call Log reaches its maxi- mum number of entries, the next call entry appears at the top of the list and the oldest call entry is deleted. Using arrow menu buttons on the six-line display endpoints or Volume Up and Vol- ume Down buttons, you can scroll through all the entries in a Call Log list. For details, see “Call Logging Displays on a Six-Line Display Endpoint” on page 169 and “Call Logging Dis- plays on a Two-Line Display Endpoint” on page 171.

JOHN DOE

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