AÑO DE PUBLICACIÓN
3.2 Argumentos para rebatir las ideas paternas contrarias a la vacunación
1.0 Introduction
To demonstrate that SMS plc stated quality, objectives have been satisfied, a detailed system of control for quality related documentation and records needs to be maintained. This applies to Environmental and Health & Safety documentation and Information Security documentation.
2.0 Scope
SMS plc will produce and maintain adequate documentation to detail the requirements of the management system and to ensure that the requirements are met records must be maintained for this purpose.
This procedure also applies to all records generated under the other procedures in the management system.
3.0 Responsibility
It is the responsibility of the Systems Representative to ensure:
• The management system is adequately documented.
• Documents are properly controlled and approved and are readily available to those personnel that need to use them.
• Sufficient records are maintained and these are legible and readily found.
4.0 Procedure
4.1 Document and Data Control
All documentation must carry a unique identification number, an issue number and the date from which the document becomes effective.
Documents must be formally approved for use.
All documents must be clearly identified by their title or other reference, traceable from the document master register.
A master register will be available and must carry the current issue of each document. The master register will be the only source for copies.
An electronic copy, if available must be controlled.
Obsolete documents will be withdrawn from the system and a retention time should be agreed and document securely stored.
External documentation must be adequately controlled to ensure that it is not damaged or lost.
All forms must be periodically assessed under the Internal Audit procedures for currency and fitness for use.
Any changes required to documentation must be processed through the Management Review meeting.
4.2 Records
All completed system documentation and records must be retained for at least three years unless specified in other regulations or by legislation.
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007 ISO 27001:2005 Issue 1 Effective from the date of certification
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Records must be legible identifiable and retrievable.
Records kept on computer or on other electronic media must be backed up on a regular basis such that the information can be recovered if necessary.
Records may be destroyed at the end of their retention period.
Documents and Records Management (Environmental)
To ensure that environmental documentation is made available to relevant site personnel, it is maintained in a controlled manner and is kept up-to-date and relevant to the site’s activities and environmental policy.
The environmental objectives, targets and action plans must be reviewed through the Procedure Reviewing and Updating Objectives and Targets.
All personnel may suggest modifications to the Environmental Representative who must discuss any proposals with relevant personnel.
The Environmental Representative is responsible for approving all changes to the documentation and for authorising relevant personnel to approve changes on his behalf.
The Environmental Representative is responsible for signing-off any changes to the site on policy.
The Environmental Representative is responsible for making the agreed changes to the manual and for re-issuing the modified documentation to the manual and for ensuring that all
documentation in this manual is in legible form and is appropriately authorised, dated, marked with a revision number and readily identifiable with procedure/program number.
The Environmental Representative is responsible for ensuring that all procedures are written and provide clear instructions and responsibilities.
The Environmental Representative is responsible for ensuring that obsolete documents are promptly removed and destroyed to prevent re-introduction into the system unless subject to specific record retention requirements.
The Environmental Representative is responsible for maintaining a master copy of all superseded documents for a period of three years beyond the date of the superseding revisions.
Document retention, as referred to in the various sections of this manual, is the minimum to meet the respective requirements. All documentation must be legible, dated and referenced.
The Environmental Representative is responsible for updating this procedure when necessary.
Records Management (Health & Safety)
To demonstrate that the Organisation’s stated safety objectives have been satisfied, a detailed system of control for Health & Safety related documentation and records needs to be maintained.
The Organisation will produce and maintain adequate documentation to detail the requirements of the Health & Safety management system. Adequate records must be maintained.
This procedure also applies to all records generated under the other procedures in the Integrated management system.
It is the responsibility of Health &Safety Manager to ensure that the Health &Safety aspect is adequately documented.
• Documents are properly controlled and approved and are readily available to those personnel that need to use them.
• Sufficient records are maintained and these are legible and readily found.
All Health &Safety manual documentation must carry a unique identification number, an issue number and the date from which the document becomes effective
Documents must be formally approved for use.
All forms must be periodically assessed under the Health &Safety Audit procedures for currency and fitness for use.
All completed Health &Safety documentation and records must be retained for at least three years unless specified in other regulations or by legislation.
To ensure that Health & Safety documentation is made available to appropriate personnel, it is maintained in a controlled manner and is up to date and relevant to the Organisation’s activities and Health & Safety policy.
Control of Records (Information Security)
All records shall be maintained as is generic to all management systems in order to provide evidence of conformity to requirements and the effective operation of the information security management system. These documents must be protected and controlled. They must be legible, identifiable and retrievable and should take into account all legal and regulatory and contractual requirements. All documents shall be current issue and any changes identified in the amendment table.
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PRM 02
MANAGEMENT REVIEW Introduction
The quality/environmental and Health & Safety management system needs periodic review to ensure that it meets the requirements in respect of policy, objectives, effectiveness, resources, planning and is kept up to date. Minutes should be recorded and copies distributed to relevant personnel.
2.0 Scope
The Management Review must cover the operation of the Management System throughout SMS plc .
3.0 Responsibility
It is the responsibility of the Systems Representative to ensure:
• The management system is reviewed at least annually to ensure its continued suitability and effectiveness.
• The minutes of the meeting are recorded.
• Any actions are identified and corrected.
• Opportunities for improvement are identified and implemented.
4.0 Procedure
The Management Review must be held at least once per year to address all parts of SMS plc quality/environmental and Health & Safety management system:
• To determine whether it is operating effectively to the benefit of SMS plc
• To identify opportunities for improvement in all three disciplines.
• To determine whether the SMS plc is continuing to meet the customer requirements.
• To prevent nonconformity.
• To address results of Aspects and Impacts
• To measure and monitor environmental performance The meeting must address the following topics:
Health & Safety
To evaluate the continuing appropriateness and effectiveness of the Health & Safety Policy (inclusive of objectives) and supporting Health & Safety Management System and to ensure that necessary modification takes place.
The Health & Safety representative is responsible for collating all the necessary information for Health & Safety input including:
• Health & Safety manual
• Register of significant Health & Safety effects
• Register of requirements
• Overall performance against objectives and targets
• Health & Safety Audit Reports
• New and emerging Health & Safety issues of relevant to the site.
The Health & Safety representative is responsible for monitoring the implementation of the recommended actions.
Actions from previous meeting.
The aim is to ensure that any actions from the previous meeting have been corrected.
Review of the Quality, Environmental and Health & Safety Policies and their Targets and Objectives
The policies must be reviewed to check that they are still suitable for SMS plc . Any objectives must be reviewed to check whether they are still appropriate and are being achieved. New objectives/targets must be set where necessary. Environmental Targets should be analyised and results measured and recorded.
Improvement
The meeting must address methods of improvement to the system. Where areas for
improvement are identified, appropriate objectives and methods of monitoring will be agreed.
Any of the topics addressed during the meeting may be considered for improvement initiatives.
Non-conformance and customer complaints
Non-conformances and customer complaints must be reviewed to check that the underlying cause has been addressed. Their effect on customer satisfaction must be addressed.
Near misses, Accidents, Incidents Reports, Risk Assessments
These should be discussed and reviewed and any applicable paper work should be brought to the meeting.
Environmental Aspects and Impacts
The Environmental Representative should bring results of Aspect/Impact assessments to the meeting and these should be analyised.
Corrective and preventative action
Corrective and preventative actions must be reviewed to check that they have been effective in achieving an improvement in the management system.
Internal and external audits
Audit results must be reviewed to check that any non-conformances were corrected within an acceptable time scale. The frequency of auditing may be reviewed based on the audit results.
Planning and future resource requirements (long term planning)
Any changes to the business that could affect the customer or the quality management system should be addressed. This will include changes related to personnel, equipment or other resources.
Training
Training needs must be reviewed together with any proposals for carrying out training.
Supplier performance
Any need for changes to the suppliers used by SMS plc must be addressed.
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The meeting must address whether SMS plc is meeting or if possible exceeding the Customers requirements and expectations. Where complete customer satisfaction is not being achieved SMS plc must plan and allocate suitable resources to resolve the problem.
Any other business.
This may include any initiatives for improvement, reduction in rework or waste etc.
The review must cover as a minimum the period since the last Management Review. The person responsible for any actions identified at the meeting must be recorded together with target dates for completion where appropriate. SMS plc must allocate the necessary personnel and resources for these corrective actions.
Start
Set date of next meeting Agree
actions
Guide to the Management Review Meeting
Aims and objectives
External audit reports
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007 ISO 27001:2005 Issue 1 Effective from the date of certification
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PRM 03
RESOURCES
1.0 Introduction
To meet the requirements of the customer, Environmental commitments and Health & Safety requirements SMS plc ensures that there are adequate resources in the form of personnel, plant and equipment. This may include additional resources from outside SMS plc where necessary.
2.0 Scope
This procedure covers the systems and operations necessary to ensure that SMS plc has adequate resources to meet the requirements of its customers and operate the business in and efficient and safe manner.
3.0 Responsibility
It is the responsibility of ‘Top Management’’ to ensure that:
• SMS plc resource requirements are reviewed on a regular basis.
• Training needs are identified.
• Suitable training is carried out and checked for effectiveness.
4.0 Procedure 4.1 General
The review of resources must be formally carried out as part of the Management Review process but is also part of the day to day management of SMS plc . See PRM 02 Management Review.
Records associated with personnel and training are maintained in accordance with PRM 01 Document Control and Records. These records must be reviewed at least once per year.
4.2 Human Resources
As part of the general planning and management process, SMS plc must identify the personnel needed to ensure that it operates effectively and safely. The general structure of SMS plc is shown in the SMS plc organisation chart in the Quality Manual. Specific responsibilities and authorities are defined in the SMS plc structure.
New personnel will be selected by management interview. SMS plc policy of recruiting and procuring personnel with the required level of skills, experience and education is reviewed in the light of labour availability and also changes in the nature of SMS plc work.
The training needs of all personnel will be identified by assessment on an ongoing basis. Where possible, measurable objectives will be set to assist in continual improvement.
All personnel must be given induction training including an explanation of the management system and the health and safety requirements when they start work with SMS plc .
The training and experience of each employee will be assessed against defined objectives and any changes that have taken place, or are about to take place, to ensure that personnel are adequately trained and experienced to carry out their duties.
Where a specific training need is identified, this must be arranged and included on the Training Plan. (Form QMF03)
Training will be by means of ‘on the job’ or ‘on course’ training.
All training must be assessed by the relevant department head.
Personnel records must be maintained to show all qualifications, experience and training undertaken. (Form QMF02)
Where appropriate copies of certificates or other evidence to show that training has been carried out will be maintained.
The Environmental Representative is responsible for preparing and providing general environmental training including the contents of the Environmental Manual and the Environmental Procedures.
All Managers are responsible for identifying specific training needs for all employees in their department and advising the Environmental Representative
All Managers, with assistance from the Environmental Representative, are responsible for developing specific environmental training that should include, in addition to the procedures, waste management, energy conservation at close down and incident reporting
Health & Safety
The standard requires that all staff are properly instructed and trained in Health & Safety matters and that specific training requirements are identified.
The Health & Safety Representative has overall responsibility for the implementation of this procedure and must provide the necessary technical input. However, a contribution from supervisors is needed to identify the needs
Personnel will be competent to perform tasks that may impact on OH&S in the workplace.
Competence is defined in terms of appropriate education, training and/or experience.
The Organisation has established and maintained procedures to ensure that its employees working at each relevant function and level are aware of:-
• The importance of conformance to the OH&S policy and procedures and to the requirements of the Integrated Management System
• The OH&S consequences, actual or potential, of their work activities and the OH&S benefits of improved personal performance;
• Their roles and responsibilities in achieving conformance to the OH&S policy and procedures and to the requirements including emergency preparedness and response requirements.
• The potential consequences of departures from specified operating procedures.
Training procedures shall take into account differing levels of:
• Responsibility, ability, literacy and risk
The Organisation has effective procedures for ensuring the competence of personnel to carry out their designated functions. Typical inputs include the following items:-
• Definitions of roles and responsibilities;
• Job descriptions (including details of hazardous tasks to be performed);
• Hazard identification, risk assessment and risk control results;
• Procedures and operating instructions;
• OH&S policy and OH&S objectives;
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• OH&S programmes
The following elements should be included in the process:
• A systematic identification of the OH&S awareness and competencies required at each level and function within the Organisation ;
• Arrangements to identify and remedy any shortfalls between the levels currently processed by the individual and the required OH&S awareness and competency.
• Provision of any training identified as being necessary in a timely and systematic manner.
• Assessment of individuals to ensure that they have acquired and that they maintain the knowledge and competency required;
• Maintenance of appropriate records of an individual’s training and competency
An OH&S awareness and training program has been established and maintained to address the following areas:
• An understanding of the Organisation’s OH&S arrangements and individual specific roles and responsibilities for them;
• A systematic program of induction and ongoing training for employees and those who transfer between divisions, sites, departments, areas, jobs or tasks within the
Organisation;
• Training in local OH&S arrangements and hazards, risks, precautions to be taken and procedures to be followed, this training being provided before work commences;
• Training for performing hazard identification, risk assessment and risk control.
• Training for all individuals who manage employees, contractors and others (e.g
temporary workers), in their OH&S responsibilities. This is to ensure that both they and those under their control understand the hazards and risks of the operations for which they are responsible, wherever they take place.
4.3 Facilities
Top Management must ensure that all buildings, plant and equipment are regularly maintained in accordance with manufacturers or recognised good practice.
Records of maintenance will be maintained showing details of the work carried out. Where appropriate copies of certificates or other evidence of maintenance work will be maintained.
4.4 Work Environment
All employees must maintain a good standard of housekeeping within the work area.
Waste materials must be cleared away regularly to maintain a safe working environment.
Any faulty plant or equipment must be reported to senior management.
When working at a client’s site, (if applicable) all due care and attention must be afforded to the client’s property and where possible logistical layouts must not be affected without prior
permission.
PRM 04
CUSTOMER REQUIREMENT (ISO 9001:2008) 1.0 Introduction
Meeting the customers’ requirements is the principal objectives of SMS plc Their needs must be fully understood and agreed and SMS plc must establish that it is in a position to meet these requirements in an effective manner.
2.0 Scope
The nature of the business is such that all orders and contracts are reviewed to ensure that requirements are adequately defined and documented through means including phone, fax, e-mail and direct e-mailing.
The scope of this procedure includes:
• Identification and documentation of the customer requirements.
• Review of these requirements.
• Methods of communication with the customer.
• Outline planning of the work.
3.0 Responsibility
It is the responsibility of Top Management to ensure that:
• All verbal or written enquiries, orders and contracts are reviewed to ensure that the requirements together with any changes are adequately defined and understood by both parties.
• These requirements together with any changes are adequately documented.
• Adequate planning is carried out to ensure that SMS plc has or can obtain the necessary
• Adequate planning is carried out to ensure that SMS plc has or can obtain the necessary