Arquitectura de Acceso de los Clientes

The UCM61xx monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status.

Figure 45: Status->PBX Status

TRUNKS

Users could see all the configured trunk status in this section.

Table 52: Trunk Status

Status

Display trunk status. • Analog trunk status:

Available Busy Unavailable Unknown Error

• SIP Peer trunk status:

Unreachable: The hostname cannot be reached.

Unmonitored: QUALIFY feature is not turned on to be monitored.

Reachable: The hostname can be reached. • SIP Register trunk status:

Registered

Unrecognized Trunk

Trunks Display trunk name

Type

Display trunk Type: • Analog

• SIP • IAX

Username Display username for this trunk.

Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk.

Other operations are also available in trunk status section:

• Click on "Trunks", the web page will redirect to trunk configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Analog Trunks.

• Click on to refresh the trunk status. • Click on [ + ] to expand the status detail table. • Click on [ - ] to hide the status detail table.

EXTENSIONS

Figure 47: Extension Status Table 53: Extension Status

Extension

Display extension number (including feature code). The color indicator has the following definitions.

• Green: Free

• Blue: Ringing • Yellow: In Use • Grey: Unavailable

Name/Label Display name (callerID name) or label for the extension.

Status

Display message status for the extension. Example: 2/4/1

Description: There are 2 urgent messages, 4 messages in total and 1 message that has been already read.

Type

Displays extension type. • SIP User

• IAX User • Analog User • Features

Other operations are also available in extension status section:

• Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.

• Click on to refresh the extension status.

• Click on one of the tabs to display the corresponding extensions

accordingly.

• Click on [ + ] to expand the status detail table. • Click on [ - ] to hide the status detail table.

QUEUES

Users could see all the configured call queue status in this section. The following figure shows the call queue 6500 being in used.

Figure 48: Queue Status

The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below.

Table 54: Agent Status

The agent is available/idle. The agent is talking/busy. The agent is ringing.

The agent has been logged out.

On the UCM61xx, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds.

Other operations are also available in queue status section:

• Click on "Queues", the web page will redirect to call queue configuration page which can also be accessed via web GUI->PBX->Call Features->Call Queue.

• Click on [ + ] to expand the call queue detail. • Click on [ - ] to hide the call queue detail.

CONFERENCE ROOMS

Users could see all the conference room status in this section. It shows all the configured conference rooms, current users, call duration for each user and conference call.

Figure 49: Conference Room Status

Other operations are also available in conference room status section:

• Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference.

• Click on to refresh the conference room status. • Click on [ + ] to expand the conference room details. • Click on [ - ] to hide the conference room details.

INTERFACES STATUS

This section displays interface/port connection status on the UCM61xx. The following example shows the interface status for UCM6116 with USB, SD card, LAN port and FXS1 connected.

Table 55: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. FXS/FXO busy.

FXS/FXO not configured. FXS/FXO disconnected.

Other operations are also available in interface status section:

• Click on "Interfaces Status", the web page will redirect to hardware configuration page which can also be accessed via web GUI->PBX->Internal Options->Hardware Config.

• Click on to refresh the interface status. • Click on [ + ] to expand the interface details. • Click on [ - ] to hide the interface details.

PARKING LOT

The UCM61xx supports call park using feature code. When there is call being parked, this section will display the parking lot status.

Figure 51: Parking Lot Status Table 56: Parking Lot Status

Caller ID Display the caller ID who parks the call.

Channel Display channel for the call park.

Extension Display the parking lot number where the call is parked/retrieved.

Timeout

Display timeout (in seconds) for the parked call. The status page will dynamically update this timer from 120 seconds (default) to 0. When the timer reaches 0, the caller who parks the call will be called back.

Other operations are also available in parking lot status section:

• Click on "Parking Lot", the web page will redirect to feature codes page which can also be accessed via web GUI->PBX->Internal Options->Feature Codes.

• Click on to refresh the parking lot status. • Click on [ + ] to expand the parking lot details. • Click on [ - ] to hide the parking details.