Aspectos generales

C. Affirmative action D. Managing diversity

10) Which of the following would you associate with managing diversity?

A. Quantitative B. Internally focused C. Government initiated D. Assumes integration

11) _____________ is an inevitable byproduct of teamwork, especially when teams

are drawn from a diverse base of employees.

12) When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.

13) Which of the following observations is correct?

A. Diversity is quantitative and affirmative action is qualitative.

B. Diversity is proactive and affirmative action is reactive.

C. Diversity is problem focused and affirmative action is opportunity focused.

D. Diversity is government initiated and affirmative action is voluntary 14) How firms compete with each other and how they attain and sustain competitive advantage is the essence of

A. operations management B. financial management C. data management D. strategic management

15) Which of the following defines the crucial elements for a strategy’s success?

A. Strategy analysis B. Strategy formulation C. Strategy facilitation D. Strategy implementation

16) How does a mission statement differ from a vision statement?

A. The mission statement includes the result of an analysis of the future availability of labor and also future labor requirements.

B. The mission statement is an effort to anticipate future business and

environmental demands on an organization, and to provide qualified people to fulfill that business and satisfy those demands.

C. The mission statement typically includes a fairly substantial effort to establish some direct line-of-sight between individual competency requirements and the broader goals of an organization.

D. The mission statement includes the purpose of the company as well as the basis of competition and competitive advantage

17) “To be the world’s best quick-service restaurant” is an example of a(n) A. vision statement

B. code of ethics

C. organizational charter

D. mission statement

18) Which of the following statements about a company using a passive nondiscrimination posture is true?

19) The step following recruitment is _____, which is basically a rapid, rough

“selection” process.

A. workforce planning B. orientation

C. performance management D. initial screening

20) Typically, the first step in an employee’s introduction to company policies, practices, and benefits is a(n) _____ program.

A. initial screening B. orientation C. team building

D. intensive training program

21) Instances where employees are selected specifically to fill certain positions are called _____ selection or placement programs.

A. focused B. one-shot C. rapid D. one-chance

22) Organizations in the high-growth stage focus on A. the maintenance of market share

B. extreme cost control

C. cost reductions through economies of scale D. refining and extending product lines

23) Organizations that are in the embryonic stage are characterized by all of the following EXCEPT

24) During the _____ stage, it is important to select the kinds of managers who can develop stable management systems to preserve the gains achieved during the embryonic stage.

25) Individuals who fit best into mature organizations have a(n) _____ style of management.

A. laissez-faire B. autocratic C. bureaucratic

D. democratic

26) Increasing an individual’s employability outside the company

simultaneously increases his or her job security and desire to stay with the current employer is known as the

A. massed practice B. training paradox C. distributed practice D. Pygmalion effect

27) At the structural level, which of the following training issues can be examined?

A. Who gets training?

B. How can the outcomes of training efforts be evaluated?

C. How can the delivery of training programs be structured?

D. What types of training seem to yield positive outcomes for organizations?

28) __________ analysis is helpful in determining the special needs of a particular group, such as older workers, women, or managers at different levels.

A. Individual B. Organization C. Demographic D. Operations

29) According to the text, the Intel example illustrates how major layoffs can be avoided through a strong in-house

A. sexual harassment policy B. wage and benefits package C. worker redeployment policy

D. performance management program

30) An exercise that is typically done once a year to identify and discuss job-relevant strengths and weaknesses of individuals or work teams is

A. performance standard B. performance facilitation C. performance encouragement D. performance appraisal

31) Providing adequate resources to get a job done right and on time, and paying careful attention to selecting employees are parts of

A. performance facilitation

B. performance encouragement C. performance appraisal

D. performance monitoring

32) When there is a clear link between organizational goals and performance standards for a particular job, the appraisal system is said to exhibit

A. sensitivity B. reliability C. relevance D. acceptability

33) This can be thought of as a kind of compass that indicates a person’s actual direction as well as a person’s desired direction.

A. Management by objectives B. Central tendency

C. Performance management D. Forced distribution

34) In managing careers, organizations should

A. focus mainly on the needs of minorities and women B. focus primarily on employee needs and aspirations C. allow employees to structure work assignments D. plan for shorter employment relationships

35) The ultimate goal in the new world of career management is A. rising aspirations

B. time off when you need it C. psychological success D. executive ranking

36) The process of moving inside or becoming more involved in a particular organization is

A. organizational learning B. integration

C. socialization

D. organizational entry

37) Traditionally, career success has been defined as A. making higher than expected income

B. a satisfying job

C. a good relationship with the boss D. occupational advancement

38) At a broad level, a (n) _____ includes anything an employee values and desires that an employer is able and willing to offer in exchange for employee contributions.

A. merit-pay method

B. employee stock ownership plan C. organizational reward system D. competency-based pay system

39) If pay systems are to accomplish the objectives set for them, ultimately they must be perceived as

A. relevant and competitive B. immediate and fair C. adequate and equitable D. generous and timely

40) You should plan to exit an organization only when A. it is convenient for the organization

B. you have landed another job

C. you think you are not being paid what you are worth D. you have a disagreement with your supervisor

41) Financial rewards include direct payments plus indirect payments in the form of

A. employee benefits B. spot awards C. individual equity

D. corporate compensation

42) The benefits of this act are based on a percentage of average weekly earnings and are available for up to 26 weeks.

A. Federal Unemployment Tax Act B. Balanced Budget Act

C. Administrative Procedure Act D. Social Security Act

43) Plans are known as _____ when the employees share in the cost of the premiums.

A. peer participating B. distributive

C. share-based D. contributory

44) The doctrine of _____ holds that an individual must pay taxes on benefits with monetary value when he or she receives them.

45) Which law offers full coverage for retirees, dependent survivors, and disabled persons insured by 40 quarters of payroll taxes on their past earnings or earnings of heads of households?

46) _____ business plans outline the basic directions in which an organization wishes to move in the next 3 to 5 years.

47) _____ justice refers to the quality of interpersonal treatment that employees receive in their everyday work.

48) Procedural justice affects citizenship behaviors by influencing employees’

perceptions of _____, the extent to which the organization values employee’s general contributions and cares for their well-being.

49) A _____ is a body of employee and management representatives who meet 50) Distributive justice focuses on the fairness of the _____ of decisions.

51) A (n) _____ is a neutral facilitator between employees and managers who assists them in resolving workplace disputes.

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