Beneficios de la Pena Privativa de Libertad

Feature keys, as listed here, cannot be programmed system-wide but must be programmed for each individual station. Refer to “Feature key chart” (page G.46) for specific availability by ESI phone model.

• Manual day/night mode (Code 560) — Allows manual setting of the system’s mode — day, night, day2, night2, holiday or auto (in auto mode, the system follows the day/night mode tables you have programmed).1

Note: You or the Administrator can also change the mode and/or re-record the holiday greeting remotely to handle unexpected closings, such as for inclement weather.

• Service observing (Code 561) — Allows authorized users to monitor others’ calls silently (e.g., in order to aid in quality assurance of call activity).

Note: You or the Administrator must authorize service observing for a station, and you must program the list of allowed extensions in Function 32 (page G.25).

• ACD agent log-on/off key (Code 5DDD) — Logs an agent on or off the ACD. The DDD represents the department number (for example, a key programmed with the code 5 2 9 0 would log an agent on/off Department 290). Automatically assigned to the lower-left programmable feature key when the station is listed as an ACD department member (see the “Department list” step on page G.35), it can be moved to any other available programmable key.

• ACD agent wrap key (Code 562) — Toggles “wrap mode”; i.e., keeps a logged-in ACD agent from receiving the next assigned call. For use in performing “wrap-up” activities, such as completing paperwork, following the agent’s most recent call.

• ACD administrator key (Code 563) — Allows a user to view the call activity of an ACD group. Set a programmable feature key with 5 6 3 and the ACD department number (for example, 5 6 3 2 9 0), and then press the key. It will glow green and the bottom line of an ACD group's display will appear until you press the key again. The number of ACD administrator keys that can be programmed per department varies by ESI Communications Server model:

Model ACD administrator keys per department

ESI-1000 8

ESI-600 8

ESI-200 4

ESI-100 2

ESI-50 2

• Headset key (Code 564) — Provides for easy connecting to/disconnecting from calls when the user is operating in headset mode. The user presses the key to receive dial tone or to answer a ringing call; he/she then presses the key again (or RELEASE) to disconnect from the call.

• Call forward key (Code 565 or 565XXX) — Toggles call forwarding on and off. If the user always forwards to the same extension, you (or the user) can program a key with both 5 6 5 and the extension number. • Redial key2 (Code 566) — Redials the most recently dialed number, as would pressing the REDIAL

• Call forward/no-answer key (Code 567) — Sets or cancels call forwarding/no-answer. This overrides the call forward busy/no-answer assignment in Function 31.

• Message monitor key (Code 568) — Toggles message monitor mode. (Functionally is same as pressing

PROG/HELP3 6 and following the prompts.)

• Background announce key (Code 569) — During call waiting, pressing (and holding down) this key lets the user make a brief, private background announcement to the station's earpiece (if the user has enabled the background announce feature).

• Conference (Code 570)2 — Serves the same function as the CONF fixed-feature key.

• Personal greeting keys (Codes 571–573) — These provide for easy activation of one or more of the user’s personal greetings. Each key's LED will be green for the associated personal greeting that is active. These keys can be used in place of, or in conjunction with, manual activation of the greetings in

programming mode.

• Caller ID (Code 574) — Allows the user to view the 25 calls presented most recently to his station. Caller ID records are stored only for those phones which have a Caller ID key assigned.

• Virtual Answer Keys (Codes 575 and 576)1 — Pressing a Virtual Answer Key when the extension receives a call-waiting alert causes the system to play a greeting to a caller and then route the caller to a desired destination. (For more details on this feature, see the User’s Guide.)

• QuickPage (Code 577) — Normally used by an operator, this key lets the user quickly put on hold, and page, a station user. While on a CO line call, the user can press a QuickPage key and then enter a station number (or press a programmable feature key programmed for an extension), and the system will automatically page the person2, then forward the call to the person’s voice mailbox if he/she doesn’t answer.

• Mute/DND (Code 578)3 — Serves the same function as the MUTE/DND fixed-feature key.

• Voice mail (Code 579)3 — Serves the same function on a legacy 12-Key Feature Phone as pressing

VOICE MAIL on other ESI phone models.

• Override ring key (Code 580) — Allows a user to place an outside call (CO, extension, Esi-Link or Remote Phone) while another call is ringing in on the same station.

• Door control (Code 581) — For ESI Presence Management only. For more information, see the ESI Presence Management Installation Manual (ESI # 0450-0792).

• Record (Code 582) — For ESI Cordless Handsets only. Pressing this key performs the same as does the fixed RECORD key on ESI desktop phones.

• Quick Switch (Code 583) — When programmed, pressing this key lets the user transfer active calls between an ESI desktop phone and either an ESI Cordless Handset or VIP Softphone. It also allows the user to set specific ring options when simultaneously using an ESI desktop phone and either an ESI Cordless Handset or VIP Softphone.

• Account codes (Code 584) — When programmed, pressing this key lets the user send account codes during a call.

• LCL (Code 585) — Used only on Remote IP Cordless Handset. When programmed, this key accesses a local analog CO line.

• Loop key (Code 587)4 — Allows for the appearance of any CO line or Esi-Link call that may be ringing a station, without the need for a programmable feature key to be programmed as a CO line key. Up to six loop keys may be programmed per station.

• Overhead page (Code 599) — Allows the user to access the overhead paging system.

Note: To delete a programmable feature key, press HOLD instead of programming a value.

1

Not available on an ESI Cordless Handset.

2

The system will access the paging zone for the extension and play the user’s name as recorded in the directory (if no name is recorded, it will page by extension number) followed by the phrase “you have a call on hold” and the line on which the caller is held — e.g., “John Doe, you have a call on line 21.”

3

Programmable on only the legacy 12-Key Feature Phone.

4