Calcular volúmenes de

Overview of TruckPro3

Truck Pro3 is a European truck manufacturer which acquired a UK truck manufacturer in the late 80’s to become one company. This merger gave them an advantage over some other truck manufacturers operating in the UK, by giving them the biggest market share in the industry. Their headquarters is based in Europe and they are still the market leader in the UK with approximately 30% market share. Their operations are backed by their dealer network, with more than 130 dealers across the UK, only about 30 of which are franchised to sell vehicles. Accordingly, there are two types of dealers within the company, out of 133 dealer, 32 are franchised to maintain and also sell vehicles while the other

105

101 dealers only provide maintenance support to TurckPro3. 99% of their dealers are independently owned and TruckPro3 do their best to support them in all areas of service.

Products and services

TruckPro3 manufacture light, medium and heavy duty commercial vehicles, ranging from 7.5 to 44 tonnes vehicles, and are known for their low operating costs and advanced design. Selling of the products, maintenance and repair contracts, parts and accessories are all handled by the dealer networks. They offer five different services packages available for a period of 3-8 years to suit their customers, as seen in table 5 below.

Technology for services

The company offers a comprehensive range of standard and optional servicing packages using telematics units pre-installed in all their new vehicles. Using this technology, TruckPro3 uses a modular approach to deliver services and allow customers to monitor a driver’s report, fuel report, emission report etc. through an online portal. The system is integrated with Google Maps, allowing the customers to view their assets in real-time, get detailed information and playback certain

functionalities to view other aspects of field operations. Telematics offers TruckPro3 an ideal platform for various services using a third-party technology company. These include direct communication to drivers in the field and enabling logistics planning tools to improve customer efficiency.

4.3.1 TruckCus4

Refer to section (4.1.4) above.

4.3.2 TruckSup1

Overview of TruckSup1

TruckSup1 is an independently owned dealership company, which is one of the largest of TruckPro3’s dealership groups in the UK. They operate 10 dealerships, strategically located across the UK. The company is one of the 32 dealerships of TruckPro3 franchised to sell vehicles. The company was founded in the 1920’s and has a distinguished history as a franchised commercial vehicles dealer. As a privately owned company, security of employment is very important and highly valued within the

106

company. They aim to exceed their customer’s expectation by offering high quality transport services in an ethical manner and at competitive prices.

Products and services

TruckSup1 sells new and used trucks, provides repair and maintenance, sells truck and trailer parts, and offers cost-effective transport and finance solutions. Each member of their dealership group has a comprehensive range of TruckPro3 parts stocked to support various customers across the country. With stockholding equivalent of £4.5 million, TruckSup1 provides a daily delivery service from all locations. TruckSup1 workshops operate 24 hours a day to permit maintenance work at off-peak hours, and employ over 150 factory trained technicians with in-depth TruckPro3 product knowledge.

Technology for services

TruckPro3 is the only truck manufacturer relationship they have. Therefore, their interest are wholly aligned with their trucks, unlike other dealers with various manufacturers relationships. They achieve a high quality transport service by working closely with TruckPro3, utilising modern technology to provide innovative solutions to customers. With TruckPro3’s telematics solutions, in-depth knowledge of their products and appropriately trained technicians, TruckSup1 are able to plan, support and manage various repair and maintenance needs, thus assuring maximum availability of customers’ vehicles.

4.3.3 TruckSup2

Overview of TruckSup2

TruckSup2 is an experienced franchise dealer of TruckPro3, based around the West Midlands. Founded in the early 1920’s, the company has over 480 staff members and works with all major truck manufacturers across Europe, providing repair and maintenance support, vehicles leasing and part sales, including aftersales services to customers.

107

Products and services

They offer 24 hours parts sales, vehicle recovery and repair and maintenance services, giving

customers complete flexibility for any repairs and parts needed. They offer leasing and contract hiring of vehicles from the market-leading range of trucks, using an expert and experienced sales team.

Technology for services

Using TruckPro3’s telematics solutions, the company offers 24 hours breakdown services with average response time of 44 minutes and 80% of all vehicles are repaired at the roadside. Their factory-trained technicians work in fully equipped workshops containing the latest diagnostic equipment provided by TruckPro3 and from their associate truck manufacturers. Therefore, they use various technological systems depending on the product. They also perform tachograph download for various customers, calibrations, all legal inspection and maintenance work undertaken, for example, six weekly checks, annual MOT test for all trucks and trailers etc. Their technicians receive regular training from the manufacturers on how to use their telematics system, to plan, schedule and aid maintenance work.

4.3.4 TruckTech

Refer to section (4.1.5) above