Características basales de la población de estudio:

• Process Improvement • Enterprise Architecture • Project Leadership • Client Relations • Business Intelligence • Business Development • Sales and Compensation • Mergers & Acquisitions

EXPERIENCE

CITRIX SYSTEMS, INC., Ft. Lauderdale, FL 2002 - Present

Business Relationship / Program Manager, Go-To-Market Solutions Delivery (2012 – Present)

Responsible for the successful completion of all Sales-driven initiatives worldwide, including Citrix’s highest priority IT projects amounting to $7.8 million in capital investment in 2012.

• Led 50+ cross-functional resources from requirements through implementation of a multi-dimensional territory management solution that extended the sales team’s ability to segment and target customers. This 2- year program also delivered data modeling capabilities and improved commissionable sales data quality. • Led the second project in Citrix IT to follow pure Agile methodology for a customized SalesForce

automation solution that resulted in more than 60% time savings.

• Led IT work stream of the commissions processing system upgrade, consisting of a new configuration and hierarchy that enabled the standardization of commissionable rules across regions. As a result, Sales requested that the role be expanded, beyond IT the components, to leading the end-to-end implementation. • Presented proposal for portfolio leadership position including a resource management pilot to senior

management, which resulted in many of the recommendations being implemented across all IT portfolios. • Evaluated performance and skill levels of consulting resources and recommended business analysts for full-

time hire who were subsequently converted, accounting for a 22% increase in the size of the team.

Business Relationship / Program Manager, Back-Office Solutions Delivery (2011 – 2012)

Responsible for the successful completion of all Operations-driven IT initiatives, which amounted to $3.27 million in capital investment in 2012 and included solutions for Order-to-Cash, Procure-to-Pay and Supply Chain Management processes. Accountable for the back-office integration of mergers and acquisitions and new product launches.

• Recognized for the smoothest quarter end in recorded Citrix history as a direct result of collaborative, pro- active planning and management of issues; end-of-quarter accounts for 30-40% of net order value.

• Led the successful integration of acquired companies’ sales, services, products, and back-office operations with Citrix standard processes/systems against aggressive product announcement timelines.

• Drove the adoption of a process hierarchy for defining scope and business impact of IT initiatives.

• Developed methodology to objectively measure the benefit of process improvement initiatives, including IT automation projects, and drove adoption of the methodology, which was incorporated into the Citrix IT Project Life Cycle.

• Streamlined the product launch readiness processes, resulting in time savings of 80% across 6 business units and a higher level of accountability for driving the qualification and delivery of IT requirements.

Ileana Castrillo – Page 2

Sr. Business Process Architect, Enterprise Architecture (2008 – 2011)

Provided leadership, knowledge, and experience toward creating, maintaining and communicating the Enterprise Business Architecture to ensure business alignment with IT Solutions. Applied process expertise to formulate improvement recommendations, develop new processes, and provide guidance throughout their implementation. • Established the Business Process Architecture team, defining its vision, mission, methodology, and engagement

model; implemented Business Process Modeling Notation (BPMN) as the process modeling standard.

• Led large teams through process analysis and design of several business processes, including capturing all ERP processes and designing future processes for the SAP upgrade.

• Led a team of 20+ cross-functional resources through process analysis, requirements, design and implementation of a multi-system, multi-departmental sales commissions processing solution. The implementation resulted in significant improvements in data accuracy, a reduction in the number of monthly manual adjustments required and 200-350 hours saved per quarter.

• Developed strategy for an Enterprise Architecture repository, including vendor selection focusing on business process management (BPM). Implemented enterprise-wide process hierarchy based on Zachman and TOGAF principles, as well as SAP Solution Composer and the American Productivity & Quality Center (APQC).

• Presented process improvement findings and best practices at the International Institute of Business Analysis (IIBA): ROI for Contract Management Solution, Six Sigma Overview and Case Study: Process Analysis.

Business Development Manager, Citrix Consulting (2006 – 2008)

Led revenue-generating activities working closely with Enterprise and regional Sales teams. Drove services sales cycle, client relations and project staffing decisions while managing complex consulting engagements.

• Developed new products training for more than 3,000 attendees at the Citrix annual global partner conference. • Created and delivered project management training to North America and Brazil consulting teams.

• Led recruiting activities and improved the process to ensure skill sets were properly captured and validated.

Principal Consultant, Citrix Consulting (2002 – 2006)

Led 20+ custom and full-life cycle implementations of Citrix products for large customers. Managed customer relationships and drove project delivery while coaching and mentoring team resources.

• Positioned and sold over $2m in Consulting Services for a large health care organization - the largest Citrix Consulting deal for the region in two years - as a direct result of project performance and ongoing customer relationship management.

• Traveled extensively to conduct client engagements and drive standardization of Citrix consulting methodology across company geographies (e.g. APAC, EMEA and Canada).

• Led the first implementation of an accelerated technical training and certification program for college new hires that is still in place today.

EDUCATION

KELLOGG SCHOOL OF MANAGEMENT, NORTHWESTERN UNIVERSITY,Evanston, IL

Executive Master in Business Administration, degree expected December 2013 UNIVERSITY OF MIAMI COLLEGE OF ENGINEERING, Coral Gables, FL

Bachelor of Science in Industrial Engineering, Management Concentration Cum Laude, 2002 ADDITIONAL INFORMATION

• Publication: Rountree D, Castrillo I, The Basics of Cloud Computing: Understanding the Fundamentals of Cloud

Computing in Theory and Practice: Syngress, 2013

• Technical Review: Rountree D, Federated Identity Primer: Syngress, 2012

• Organizations: Project Management Institute (PMI), South Florida Technology Alliance (SFTA), International Institute of Business Analysis (IIBA), University of Miami Alumni Association Board of Directors

• Certifications: Business Process Management Notation (BPMN), Six Sigma Green Belt, Microsoft Certified Systems Engineer (MCSE), Citrix Certified Sales Professional (CCSP), Citrix Certified Administrator (CCA), Citrix Certified Enterprise Administrator (CCEA)

• Fluent in English, Spanish, French, Italian, and Portuguese • Dual Spanish and US citizenship status

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JAVIER E.

CASTRO

8345 NW 66TH ST #A1262, MIAMI, FL 33166 • +1-414-810-6677 • [email protected]

S

Senior leader with over 11 years of management experience in challenging sales and strategy roles and as an Officer in the United States Army. Track record of success in increasingly demanding client-facing positions both domestically and internationally. Focused on building and leading high performance teams that foster initiative and creativity in order to drive results.