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CAPÍTULO II: MARCO TEÓRICO

2.10 Servicio

2.10.1 Características del servicio

For the final product a VR environment needs to be developed. This environment should be easy to use and it should be clear to see the gaze behaviour of the children being treated. In order to visualize this gaze behaviour for the therapists a heat-map will be built. From the four options for drawing the attention of the child, the option of vocally coaching the children was chosen and thus the system will allow for the therapist to coach the children in order to safely participate in traffic.

In order to specify the requirements and the tools to build the project, some other steps need to happen. Firstly, there will be a stakeholder analysis in order to understand which requirements should be set. Next to that a People, Activities, Context, and Technologies analysis (PACT-analysis) will take place. In this analysis the people, activities, context and technologies will be discussed in order to get a better understanding of the project. Finally the requirements for this project will be set. These requirements will be prioritized with the MoSCoW method.

5.1

Stakeholder analysis

In this stakeholder analysis multiple steps will be taken. First the stakeholder will be identified. These stakeholders will then be prioritized and their interest and impact will be determined. Lastly, the key stakeholders and their interests will be discussed.

5.1.1

Identifying Stakeholders

For this project there are multiple stakeholders. These stakeholders are affected by the project, have influence on the project or are interested in its success. The stakeholders are the therapists, the children with DCD, team members working on this project (currently working on different aspects of the project, like the motion sickness), parents of the children, the public, Roessingh, TwinSence (who have an advisory role in this project), and University of Twente. In section 5.1.2 the stakeholder will be analyzed.

5.1.2

Prioritizing Stakeholders

In order to know which stakeholders have more influence and which stakeholders should be prioritized when formulating the project requirements, a stakeholder interest and impact table has been made. In the stakeholder interest and impact table seen in table 5.1, the stakeholders can be seen. Also their interests, estimated project impact and estimated priority are shown here.

The stakeholders can be classified according to their power on the project. Each stakeholder can be classified as keep satisfied, manage closely, monitor (minimum effort) or keep informed. This can be done in an Power/Interest Grid, which can be seen in figure 5.1.

Stakeholder Interests Estimated Project Impact

Estimated Priority

Therapist Has to work with the system High 1

Children with DCD

The feedback given on gaze behaviour is on their gaze behaviour. However they do not have to work with the system directly, because there is no focus anymore on drawing their attention to certain objects.

Low 6

Team members working on the project

Want to develop the project further and are interested in its success

Medium 4

Parents of the children

They want their kids to be able to safely bike through he streets, however they do not directly interact with the system.

Low 7

The public There will be a reduced chance of traffic accidents if these children can safely participate in traffic

Low 8

Roessingh They are the client for this assignment and they want to achieve a funding to be able to further research and finish this project.

High 2

TwinSence Advisor and helping to develop the project

Medium 3

University of Twente

They are supervising some students who work on the project for their thesis

Medium 5

Figure 5.1: Power/Interest grid for the stakeholders, adapted from (Thompson, n.d.)

5.1.3

Understanding Key Stakeholders

Prioritising of stakeholders shows that there are two stakeholders with a high interest. These are the therapists and the client from Roessingh. In order to understand what these key stakeholders want in this project, multiple items like motivations and their opinions will be discussed for these stakeholders.

Financial/emotional interest

The therapists have no financial interest in this project. They get paid through Roessingh and their job is not to maximise profit. They do have emotional interest in this project however. They want to treat their patients to the best of their ability. By being able to understand how the children with DCD are looking in the VR environment, the therapist can more easily provide feedback for the children. This can lead to a faster integration of the child in traffic.

Roessingh is financially and emotionally interested. They are in the process of asking for funding for the VR bicycle project. Having a working prototype of the gaze feedback could help them achieve this goal. When they do receive this funding, they could make the VR bicycle environment more extensive and add more levels. Roessingh is also emotionally involved. They want to give the best care to the children with DCD, just like the therapists.

Motivation

The therapists are motivated to help the children with DCD. This motivation is what formulated their need for such an implementation.

Roessingh, however, is motivated to make the product complete and prove its worth in the treatment of children with DCD. In order to do so flaws have to be solved. The problem that therapists cannot see the gaze behaviour of the children, is thus another motivation for them.

Other influences

The therapists and Roessingh are also influenced by the children they are treating and their parents. If there is information from the children or parents that the system is not working correctly or is not functional, then this will surely influence their opinion on the system developed here.

Also the other people working on the project could influence their opinion. The other people working on this project are currently working on other aspects. However, if they find something flawed or inaccurate they could easily influence this project. Roessingh and the therapist are also their key stakeholders.

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