CARACTERIZACIÓN DE LAS OPERACIONES DE LOS CENTROS DE

satisfaction scores (percentiles)

Note: * _{CSP names anonymised.}

Scores calculated on the combined

overall satisfaction scores from the

CSPN Survey and Regional and

National Survey. While the table uses

an absolute figure to rank CSPs the

findings should be interpreted

with caution. Results for CSPs with a

higher number of responses are

likely to provide a more accurate

picture than those with smaller

numbers because the data is less affected

by variations across the responses.

percentil e CSP* % n 1 100.0 41 2 100.0 19 3 100.0 44 4 100.0 49 5 100.0 24 6 100.0 71 7 100.0 51 8 100.0 96 9 100.0 38 10 100.0 28 11 100.0 26 75th 12 100.0 25 13 98.9 60 14 98.8 55 15 98.4 53 16 98.0 32 17 97.5 57 18 97.3 49 19 97.2 29 20 97.1 29 21 97.0 77 22 96.7 24 23 96.6 36 24 96.2 34 25 96.2 42 50th 26 96.2 24 27 96.0 57 28 95.9 58 29 95.9 36 30 95.7 63 31 95.7 80 32 95.3 30 33 95.3 32 34 95.3 87 35 94.0 35 36 93.9 42 37 92.5 48 25th 38 92.3 74

Appendix J: Overall satisfaction – key groups

Representation n %

▪ Community Sports Club

Overall satisfaction 118 95.9 Very satisfied 56 45.5 Satisfied 62 50.4 Dissatisfied 4 3.3 Very dissatisfied 1 0.8 ▪ HEFE Overall satisfaction 81 96.8 Very satisfied 108 57.8 Satisfied 73 39.0 Dissatisfied 5 2.7 Very dissatisfied 1 0.5

▪ Local Authority - Leisure / sport

Overall satisfaction 327 93.7

Very satisfied 129 37.0

Satisfied 198 56.7

Dissatisfied 18 5.2

Very dissatisfied 4 1.1

▪ Local Authority - other

Overall satisfaction 101 95.3 Very satisfied 47 44.3 Satisfied 54 50.9 Dissatisfied 4 3.8 Very dissatisfied 1 0.9 ▪ NGB a Overall satisfaction 237 98.3 Very satisfied 116 48.1 Satisfied 121 50.2 Dissatisfied 4 1.7 Very dissatisfied 0 0.0 ▪ School Sport Overall satisfaction 208 95.0 Very satisfied 87 39.7 Satisfied 121 55.3 Dissatisfied 10 4.6 Very dissatisfied 1 0.5

▪ Regional & National Partners

Overall satisfaction 633 94.3

Very satisfied 277 41.3

Satisfied 356 53.1

Dissatisfied 33 4.9

Very dissatisfied 5 0.7

a _{Data for NGBs that responded to the CSPN Survey only i.e. excluding Regional & National}

Data.

Appendix K: Example comments (CSPN Survey)

Question 8: Please can you briefly give the main reason that you have given the score above (Overall, how satisfied are you with the CSP):

 Comments from satisfied partners (satisfied, very satisfied). All comments are anonymised.

1. 3 main reasons: 1. They do get back to you within a reasonable timescale, even saying they could not help, i.e. because it was not within the #### remit, they did signpost you to other relevant CSP. 2. They do take back feedback and make efforts to get better each round, They do very innovative pilot work, for example, fund writing service, which we found very helpful for small groups like us.

2. A great team and always helpful and supportive!

3. A great team of passionate individuals working hard for Sport in ####!

4. Aligned to Business Plan

5. All communications are promptly replied to, with clear concise answers

6. Although I have limited personal contact with them recently, they work well with other members of my team and the contact I have had has been satisfactory

7. always available to offer good advice and guidance based on the nature of the enquiry, helpful in ensuring that opportunities are available for us to access as a college

8. Always been helpful with workforce and coaching courses.

9. CSP have provided a great deal of support and time to the association

10. discussions and support are always a telephone call away or even site visits

11. Excellent support and relations with a number of team members- always professional and good at communicating

12. Excellent working relationship. The team has a real 'can do' approach.

13. Excellent communication and networking via emails, meetings within SGO network

14. Good knowledge of staff and ability to deliver and support delivery of key projects.

15. Good partnership working, willingness to change working methods for better outcomes

16. Good understanding, particularly around equalities and funding.

17. Good, committed staff who are pleasant to deal with

18. Have never experienced any problems so far and have been useful with funding and working with NGB opportunities.

19. Helpful knowledgeable staff, always willing to support. Overall, professional organisation with a strategic approach.

26. Professional approach of staff, good knowledge of local need and also very willing to support clubs in their drive to develop

27. Prompt and informed advice when needed.

28. Really helpful team that will go out of their way to provide advice and support.

29. Solid and safe delivery of Sport England initiatives.

30. Staff always available when support is required.

31. Support is always there-Our CSP are actively working with the FE sector bringing them together with other local FE Colleges and updating us on local priorities and sharing good practice.

32. Support the CSP have given myself and other CSM in has been fantastic

33. The Sports Partnership seeks to work in Partnership and is positive about promoting volunteering in sport

34. The team are highly professional, very competent and highly responsive. Their overall approach is to view borough partners as customers which results in a high level of awareness of local needs.

35. Wide range of support available, very satisfied with their engagement with me and the support they provide

36. With all the aspects that we link in with the CSP we have found the processes very smooth and staff very knowledgeable. We haven’t used all the CSPs' functions but the ones we have supported our programme well.

 Comments from dissatisfied partners (dissatisfied, very dissatisfied):

1. By failing to support first-class sports facilities in ####, you have ensured that the Olympic Legacy will not be felt in this area.

2. Disappointment - both personal and professional. A great deal of effort had gone in to designing such a course which is almost unique in the UK.

3. I seem to know very little about CSP. We work with ### who point us in the right direction regional County sport.

4. Lack of strategic awareness, non-delivery of activities being funded by Sport England to partners. No evidence of understanding from the Board or Directors regarding partners’ objectives and pressures, poor use of resources. Lack of effective consultation and no responsiveness to limited consultation.

5. nobody from the CSP has ever bothered to make contact with my institution to my knowledge in my time here(9years)

6. The CSP currently provides no value to us.

7. the CSP has been very inward looking and does not add impact or represent good value for money

8. They can do a lot better in delivering real impact. I hear these great numbers, yet when speaking to NGB's from other sport, I hear of a decline in services provided, which is impacting what is being delivered on a day to day basis.

(All comments presented verbatim).

Appendix L: Example comments (Regional & National Survey)

Question 8: Please can you briefly give the main reason that you have given the score above (Overall, how satisfied are you with the CSP):

1. Great club and coach support given and support to meet WSP

2. Website difficult to navigate. At times mixed messages regarding new programmes etc.

3. Extra support to engage and sign up Secondary schools to SmashUp! Badminton in order to meet NGB Regional Targets, including identifying potential Activators and support in organising Activator Training and its promotion

4. More contact and better understanding of WSP. Good support when chased for it.

5. Continued support to engage and sign up Secondary schools to SmashUp! BAdminton in order to meet NGB Regional Targets - including identifying potential Activators and support in organising Activator Training and its promotion. Good level of support already being received

6. Support with the administration of clubmark, coach education courses / opportunities, funding sources Sport England or otherwise.

7. I have put dissatisfied for any - but a common theme for all CSP's is the duplication in newsletters/ emails of SE info - I am suggesting to SE that in each region they co-ordinate a central way of doing this - I get millions of emails saying the same thing and they get in the way of the important local information 5 key priorities Indoor rowing - school games inclusion at level 3 - development of adult indoor rowing as an activity leading to water access - could be work place etc. education and training for coaches and volunteers promotion of Explore Rowing - recreational, adult focused scheme increasing the number of disabled people accessing rowing - indoor and water if possible 1. coordinate all CSP meetings with neighbouring regions - especially the EM/ WM to avoid the long list of meeting dates 2. offer some grouped sports meetings - water sports, health etc. 3. have a place on the web where it is easy to access boundary information & maps that can be printed/downloaded

8. Access to SDO forums/ meetings, don't often find out about their meetings till they have happened. 9. Lack of reply to e-mails. Frustrating!

10. Promote how you can support NGBs better.

11. A need to develop the awareness of Special Olympics

12. Share Good Practice more and shout about what they are doing and how they are doing it.

13. Partnership Chief Executive needs to improve communication with key local authority contacts, majority of other staff are excellent

14. Offer more sport and disability sport training or bespoke training for community clubs

15. I feel their role should be made clearer, specifically in relation to how they can support each partnership they support.

20. Ensure consistency across ####, shared vision and messages. Services can be offered in one sub region and not another and that causes problems when working with agencies and organisations pan London 21. More consultation

22. The whole team exhibit a sound understanding of the needs of the voluntary sector and deliver to that standard

23. Developing Capacity Issues. Improved positioning as strategic Lead for County. (All comments presented verbatim).

Appendix M: Example comments – what works well

Question 9: If you have any comments regarding what works particularly well please provide these below to help us continue to provide the required service:

1. Allocated Sportivate budget for youth clubs per year with the flexibility and trust to allow us to deliver in the best method for young people and youth clubs. - Strategic support to help us grow our brand in the sports sector while at the same time remain routed in local communities.

2. networking between LAs, NGBs and other sport providers is well managed - an obvious desire to understand local requirements, challenges and opportunities - general approachability and responsiveness of all the team

3. Partner meetings * Email updates * Information disseminated regularly about key developments * Running coaching workshops

4. All team meetings and a good understanding of what's on the table.

5. Although communication is satisfactory, it is still important to communicate at all levels and try to give all the reliant information spread especially to volunteers, clubs, and facilities

6. Coaching support through Roots to Coaching has been outstanding, established and developed an extremely strong link with Hockey Association to support the Single System Coach Pathway. Facility support - #### is a live document and the ### have been instrumental in supporting hockey suitable AGP surfaces around the County. Rush Hockey - all 5 FE colleges are delivering Rush, this was strongly supported by #### in the promotion of Rush but also with successful Sportivate applications. An annual Rush Hockey FE Festival runs in March. Club Support - an excellent service through either ClubsFirst or general needs of the clubs. Meets with the clubs and offers and delivers on their valuable solutions to meet their needs e.g. extra coaching support at junior club.

7. Communication Information sharing about sports events and activities Listening organisation Developing networks between Sports providers

8. CSPAN network

9. Distribution and promoting the Sportivate funding.

10. Email and social media regards training and coaching opportunities 11. Email updates, one to one contact, coordination of county wide groups. 12. Experienced and enthusiastic staff

13. Funding starter courses to help people to start new sport

14. Good leadership that feeds through to successful projects on the ground

15. Good newsletter. Good range of topics covered at CSPN - great for networking. Always look to engage. If anything we need to get better at communicating with them, which is very much in our new plans.

16. Great administrative and organisational support for the work of the LOC. Excellent organisational skills and commitment in putting on Level 3 games events. Effective coordination of support for work of SGOs. Strong advocacy for sport across County and in relation to elected members.

17. Help and advice.

18. I have received sound advice on the following subjects:- Funding NGB and local contacts Coaching course opportunities Promotion of activities and job vacancies

19. Introductions for partnership working & general knowledge of sector. 20. Knowledge about Sport England expectations

21. Link with Volunteering and the school games

22. Providing an opportunity for sports professionals to meet in person, and linking mutually beneficial services that may be unaware of each other.

23. Putting different partners in contact at county wide meetings is essential and very useful as we can contact each other outside of the quarterly meetings.

24. Regular contact and enthusiastic team that want to help support our Borough

25. Sportivate and the grants for coaching courses/ courses to do with coaching (i.e. first aid etc.) 26. Sportivate is working particularly well

27. Sportivate programme. Disability support and contacts. 28. Sports coach UK breakfast

29. Sports Maker Programme excellent

30. Support for the mew primary sports premium funding has been excellent and organisation of the School Games meetings has improved greatly over the past 6 months.

31. The adaptability of the coaches to a varied sports programme and suitability for a range of learning and physical disabilities.

32. The communication is excellent

33. The CSP website is great, full of informative information. The funding emails and e-zines are also really beneficial to our work.

34. They help with funding, support coaches to get the qualifications we need to work in schools and clubs 35. Very good newsletter information -obviously the wider the reach they can achieve the better. Schools