Comprobaciones en Soportes

Tasks Objectives Deliverables

Phase 1

A. Initial fact finding

Define & document Company’s workflow To provide the project team with a thorough understanding of the processes and workflow in the Company

Documented report and flowcharts of the business processes and workflow in the Company.

Define & document current IT infrastructure

To provide both management as well as the project team with an understanding of the current IT infrastructure in the Company

Documented report and flowcharts of the current IT infrastructure in the

Company.

Tasks Objectives Deliverables Define & document user’s requirement for

each functional areas, especially the components in the existing Information System:

• Accounting & Finance

• Operations & Admin

• Sales & Customer Relationship

• Legal

To map out the complete business requirement of the Company in relation to the automation project

To provide a basis and term of reference in ensuring a comprehensive utilization of the adopted systems

Documented report of the User Requirement Specification

Identify & document of development and implementation issues & resolutions

To identify and pre-empt possible factors that may inhibit the achievement of the project goals and schedule (e.g. staff technical and brokers’ competency level, peak periods, etc….)

Documented reports on the development and implementation issues & resolution

Analysis and brainstorm a suitable To identify a suitable solutions for the Document the solutions draw to suit the

Tasks Objectives Deliverables B. Project Preparation & Planning

Initial project scheduling To ensure proper scheduling and allocation of resources to meet the project objectives

To establish and brief project members the project development and implementation process and the roles of each participants

Documented project development and implementation plan & schedule

Initial project budget To ensure that the budget for the allocation of resources, man powers, etc.

To draw out the costing for every aspects of the project.

Document every single cost spend during the development and implementation

Ordering related software and hardware required to built the L^{IFEXPRESS system} (server, operating system, etc)

To be used in the L^{IFEXPRESS system} Quotes to be made, document and sent out.

Ordering of handheld device (BlackBerry) To be used in the L^{IFEXPRESS MobChan} Quotes to be made, document and sent

Tasks Objectives Deliverables from Research In Motion Limited Solution. out.

Phase 2

A. The Development

Building the L^IFEXPRESS Customer Relationship Management (CRM)

Development of the L^IFEXPRESS Customer Relationship Management (CRM)

Documented project development and implementation

Building the L^IFEXPRESS Live Support Management (LSM)

Development of the L^{IFEXPRESS Live} Support Management (LSM)

Documented project development and implementation

Building the L^{IFEXPRESS Mobility} Channel (MobChan)

Development of the L^{IFEXPRESS Mobility} Channel (MobChan)

Documented project development and implementation

Integration and Beta testing in-house on L^{IFEXPRESS System}

Best testing to ensure the whole L^IFEXPRESS System

Documented project development and implementation

Tasks Objectives Deliverables Review & recommend new business

process (L^{IFEXPRESS System)}

To ensure that the L^IFEXPRESS System set-up is properly structured to optimize the system utilization

Reviewed and updated L^IFEXPRESS System

System integration testing (Client side) To ensure that the systems are installed and run smoothly in the Company’s premises and that all components (both software &

hardware) are properly interfaced

Smooth running systems installed in Company’s premise

User Acceptance Testing (UAT) 1 on the following software

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel (MobChan)

To determine the level of system acceptability in meeting business and user specification as identified earlier

To highlight any deviation and/or discrepancies discovered during the test.

Documented UAT Test Scripts &

Results for the following software:

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel (MobChan)

Tasks Objectives Deliverables Recommendation for retrofitting 1 on the

following software

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel (MobChan)

To recommend system modification &

retrofitting to meet business and user requirement as identified earlier

Documented recommendation for system modification & retrofitting

Meetings & liaison with software development team

Meetings & liaison with hardware development team (if necessary)

User Acceptance Testing (UAT) 2 on the following software

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel

To determine the level of acceptability of the modifications made to the system (as specified in Recommendation for retrofitting 1) in meeting business and user specification

To highlight any deviation and/or discrepancies discovered during the test.

Documented UAT Test Scripts &

Results for the following software:

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel

Tasks Objectives Deliverables Recommendation for retrofitting 2 on the

following software

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel (MobChan)

To recommend system modification &

retrofitting to meet business and user requirement as identified earlier

Documented recommendation for system modification & retrofitting

Meetings & liaison with software development team

Meetings & liaison with hardware development team (if necessary)

User Acceptance Testing (UAT) 3 – All systems

To determine the level of acceptability of the modifications made to the system (as specified in Recommendation for retrofitting 1& 2) in meeting business and user specification

To highlight any deviation and/or discrepancies discovered during the test.

Documented UAT Test Scripts &

Results for the following software:

• L^{IFEXPRESS Customer}

Relationship Management (CRM)

• L^IFEXPRESS Live Support Management (LSM)

• L^IFEXPRESS Mobility Channel (MobChan)

Tasks Objectives Deliverables Identification of workaround solutions To identify areas that cannot be automated

(due to complexity and/or cost reasons)

To map out the workaround solutions for these areas either through semi-automation and/or manual procedures

Documented report on workaround solutions

Define & document data migration plan (if necessary)

To present the options for data uploading, migration and/or conversion plan and recommend the best course of action

Documented Data Migration Plan

Data migration, uploading & conversation (if necessary)

To supervise the data uploading and migration effort

Assistance in data uploading &

migration

Parallel run To provide assistance and advice during the parallel run

Assistance during parallel run

System training for key personnel To train key personnel on the features and use Documented training plan

Tasks Objectives Deliverables

Procedure streamlining & formalization To streamline and formalize procedures after the adoption of the systems

Documented Standard Operating Procedures

Procedure training for key staff (brokers, policy analyst and technical support)

To train key personnel on the streamlined procedures

Documented training plan Training for key staffs

Project Approach List Table (Figure 4.1)

In document Revitalizando la paz: centro cívico y escuela libre infantil (página 75-82)