Comprobantes de pago electrónicos y documentos relacionados

1. When you hear the word ‘bullying’ or ‘horizontal violence’, what comes to your mind? 2. What do you think contributes to workplace bullying or horizontal violence among

nurses?

APPENDIX J: RESPONSES TO THE OPEN-ENDED QUESTIONS ASKED PRIOR TO THE EDUCATIONAL SESSION

1. When you hear the words ‘workplace bullying’ or ‘horizontal violence’, what comes to mind?

• Coworker not being respectful

• Someone being intimidated to another person

• Horizontal violence is nurse to nurse or nursing assistant to nursing assistant or a mixture. • Picking on someone

• Be or assign someone harder assignment because you know they won/t say ‘no’ • Someone trying to intimidate you

• Disrespect • Rudeness

• Lack of teamwork • Being mean to coworker • Talking down to them • NA staff

• Workload • Assignment

• Coworker being mean or abusing each other • Not help

• Throwing under the bus • Lack of communication • Manager

• Pain

• Misuse of authority • Insubordination • Among coworkers

• Coworkers bullying other staff • Pushing the work to other staff • Nurse manager who follow too close • Victimizing

• Anger • Shame

• Unfair treatment • Intimidation

• Continuous attacking of another co-worker

• When I hear this question. I think of people gossiping and spreading rumors that are sometimes not true

• People having their own cliché. They only associate with certain people • Abuse

• Intimidation • threatening

2. When you hear the words ‘workplace bullying’ or ‘horizontal violence’, what comes to mind?

• Lack of management following up on complaints • No disciplinary actions

• Stress • Burnt out

• Some people are just mean

• A weak person who is not sure of who they are will; often times become a bully or bullying has been a part of their environment

• Personnel unhappiness • Inconsideration for others • People not doing their jobs • Pay scale • Assignment • Skills • Lack of education • Positions • Entitlement • Across divide

• Over whelmed on the floor • Not working together as a team • Culture • Training • Degrees • Lack of leadership • No communication • Attitude

• Poor communication • Disrespect\power • Overworked • Power

• Emotionally charged situation • Jealousy

• What people think • What’s unfair • Unfair promotion • Lack or resources

• People don’t really like themselves. They are angry with themselves

• Sometimes when they are close to other employees and those employees in particular don’t like another employee, the bully tends to take on the behavior of their “friend” • The old saying” nurses eat their young”

• Burn out

• Some treat others the way they were treated

• Leadership not supporting fairly workplace culture at the VA • Unfair, unsafe assignment

3. Please describe potential strategies to address work place bullying/horizontal violence. • Termination

• It should not be tolerated • Head on confronting the bullies • Making workplace meeting

• Making class for incivility • Talking

• Being a positive role model • Loving yourself

• Getting to know each other

• Don’t take everything said personal

• Talking to each other to get understanding of what they think is bullying

• Avoidance-“I don’t feel it is my responsibility to address sometime that should be common place .We are all grown adult. We should all do our job

• In-service

• Outings other than at work. Getting to know each other activities • Mediation

• Mindfulness • Team building

• Rules/consequences/open communication • Have respect for each other and approach • Be open.

• Talk to each other, • 1:1 interaction among • Mediation with supervisor • Positive enforcement • Better staffing

• Reduce work load • Retreats

• Team building exercises • Communication

• Use same proficiency standard • Squelch escalation of “tattling” • Team building exercises

• Treat other the way you want to be treated • Communication

• Check in meeting

• I think employees should be able to comfortable go to their supervisor and comfortably speak on how they feel

• Training should be provided

• Control busy body people acting like children • Fair assignment

REFERENCES

About the Durham VA Medical Center - VA Medical Center. (n.d.). Retrieved September 5, 2017, from https://www.Durham.va.gov/about/index.asp

American Nurses Association. (2011). Lateral Violence and Bullying in Nursing. Retrieved from http://www.nursingworld.org/Mobile/Nursing-Factsheets/lateral-violence-and-bullying-in- nursing.html

American Nurses Association. (2015). Incivility, Bullying, and Workplace Violence. Retrieved March 8, 2017, from http://www.nursingworld.org/Bullying-Workplace-Violence

Bartholomew Kathleen. (2006). Ending nurse-to-nurse hostility : why nurses eat their young and each other. Retrieved from http://search.lib.unc.edu/search?R=UNCb6648762

Becher, J., and Visovsky, C. (2012). Horizontal violence in nursing. Medisurg Nursing, 21(4), 210–232. https://doi.org/4

Burgess, C., and Curry, M. P. (2014). Transforming the Health Care Environment Collaborative. AORN Journal, 99(4), 529–539. https://doi.org/10.1016/j.aorn.2014.01.012

Castronovo, M. A., Pullizzi, A., and Evans, S. K. (2016). Nurse Bullying: A Review And A Proposed Solution. Nursing Outlook, 64(3), 208–214.

https://doi.org/10.1016/j.outlook.2015.11.008

CDC/NIOSH. (2016). CDC - Occupational Violence - NIOSH Workplace Safety and Health Topic. Retrieved from https://www.cdc.gov/niosh/topics/violence/

Ceravolo, D. J., Schwartz, D. G., Foltz-Ramos, K. M., and Castner, J. (2012). Strengthening communication to overcome lateral violence. Journal of Nursing Management, 20(5), 599– 606. https://doi.org/10.1111/j.1365-2834.2012.01402.x

D’Ambra, A. M., and Andrews, D. R. (2014). Incivility, retention and new graduate nurses: An integrated review of the literature. Journal of Nursing Management, 22(6), 735–742. https://doi.org/10.1111/jonm.12060

Edward, K., Ousey, K., Warelow, P., and Lui, S. (2014). workplace : a systematic review, 23(12).

Embree, J. L., Bruner, D. A., and White, A. (2013). Raising the Level of Awareness of Nurse-to- Nurse Lateral Violence in a Critical Access Hospital. Nursing Research and Practice, 2013, 207306. https://doi.org/10.1155/2013/207306

Garon, M. (2012). Speaking up, being heard: Registered nurses’ perceptions of workplace communication. Journal of Nursing Management, 20(3), 361–371.

https://doi.org/10.1111/j.1365-2834.2011.01296.x

Griffin, M. (2004). Teaching cognitive rehearsal as a shield for lateral violence: an intervention for newly licensed nurses. Journal of Continuing Education in Nursing, 35(6), 257–263. https://doi.org/10.3928/0022-0124-20041101-07

Griffin, M., and Clark, C. M. (2014). Revisiting cognitive rehearsal as an intervention against incivility and lateral violence in nursing: 10 years later. The Journal of Continuing Education in Nursing, 45(12), 535–542. https://doi.org/10.3928/00220124-20141122-02 Hospital: 2017 National Patient Safety Goals | Joint Commission. (2017). Retrieved March 8,

2017, from https://www.jointcommission.org/hap_2017_npsgs/

I CARE Core Values. (n.d.). Retrieved March 4, 2017, from https://www.va.gov/icare/ IBM SPSS - IBM Analytics. (n.d.). Retrieved September 23, 2017, from

https://www.ibm.com/analytics/us/en/technology/spss/

Institute, W. B. (2014). WBI 2014 U.S. Workplace Bullying Survey | Workplace Bullying Institute. Workplace Bullying Institute. Retrieved from

http://www.workplacebullying.org/wbiresearch/wbi-2014-us-survey/

Johnson, S. L. (2011). An ecological model of workplace bullying: A Guide for Intervention and Researchn uf_213 55..63. Nursing Forum, 46(2), 55–63. https://doi.org/10.1111/j.1744- 6198.2011.00213.x

Joint Commission. (2008). Sentinel Event Alert. The Joint Commission Sentinel Event Alert, (40).

Martin, M. M., Stanley, K. M., Dulaney, P., and Pehrson, K. M. (2008). Perspectives in

psychiatric consultation liaison nursing: the role of the psychiatric consultation liaison nurse in evidence-based approaches to lateral violence in nursing. Perspectives in Psychiatric Care, 44(1), 58–60. https://doi.org/10.1111/j.1744-6163.2008.00149.x

Martinez, A. (2016). Managing Workplace Violence with Evidenece-Based Interventions. Journal of Psychosocial Nursing, 54(9), 31–36.

Moffa, C., and Longo, J. (2016). Social justice as a lens for understanding workplace mistreatment. Advances in Nursing Science, 39(3).

https://doi.org/10.1097/ANS.0000000000000124

Moffa, C., and Longo, J. (2016). Social Justice as a Lens for Understanding Workplace Mistreatment. Advances in Nursing Science, 39(3), 216–223.

Practices, I. of S. M. (2004). Intimidation: Practitioners speak up about this unresolved problem (Part I). Retrieved March 8, 2017, from

http://www.ismp.org/newsletters/acutecare/articles/20040311_2.asp

Roberts, S. J. (1983). Oppressed Group Behavior: Implications for Nursing. Advances in Nursing Science.

Roberts, S. J., Demarco, R., and Griffin, M. (2009). The effect of oppressed group behaviours on the culture of the nursing workplace: A review of the evidence and interventions for change. Journal of Nursing Management, 17(3), 288–293. https://doi.org/10.1111/j.1365-

2834.2008.00959.x

Rodwell, J., and Demir, D. (2012). Oppression and exposure as differentiating predictors of types of workplace violence for nurses. Journal of Clinical Nursing, 21(15–16), 2296–2305. https://doi.org/10.1111/j.1365-2702.2012.04192.x

Stagg, S. J., and Sheridan, D. (2010). Effectiveness of bullying and violence prevention

programs. AAOHN Journal : Official Journal of the American Association of Occupational Health Nurses, 58(10), 419–424. https://doi.org/10.3928/08910162-20100916-02

Stagg, S. J., Sheridan, D. J., Jones, R. a, and Speroni, K. G. (2013). Workplace bullying: the effectiveness of a workplace program. Workplace Health and Safety, 61(8), 333–8. https://doi.org/10.3928/21650799-20130716-03

The Leading Research andamp; Experience Software | Qualtrics. (n.d.). Retrieved September 7, 2017, from https://www.qualtrics.com/

Vessey, J. a, Demarco, R., and DiFazio, R. (2010). Bullying, harassment, and horizontal violence in the nursing workforce: the state of the science. Annual Review of Nursing Research, 28, 133–157. https://doi.org/10.1891/0739-6686.28.133

Walrafen, N., Brewer, M. K., and Mulvenon, C. (2012). CNE SERIES. Sadly Caught Up in the Moment: An Exploration of Horizontal Violence. Nursing Economic$, 30(1), 6-49.

Weinand, M. R. (2010). Horizontal violence in nursing: history, impact, and solution. JOCEPS: The Journal Of Chi Eta Phi Sorority, 54(1), 23-26.