im-portance of KM and IT governance in enhancing BI systems. Further studies should be directed to investigate the followings:
• Researches can be applied to different as-pects related to IT governance frameworks.
• Researches for the KM pillars should be given more consideration
• It is recommended to carry out this study on more companies’ especially internation-al and multi-business companies.
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KEY TERMS AND DEFINITIONS
Business Intelligence (BI): A wide term refer-ring to applications used to take advantages from the discovery and analysis of the organizational data to enable the managers at all levels to make better and efficient decisions depending on better supplied information.
COBIT: (The Control Objectives for Informa-tion and related Technology): An IT Governance framework created by ISACA (the Information Systems Audit and Control Association) and ITGI (IT Governance Institute) in 1996, and has several versions.
Intention: What the individual do upon the effect of his culture and environment with a spe-cific purpose to do so.
IT Governance: A part of the overall orga-nizational governances, and it’s primary goal is to focus on the information technology systems, and make sure that any IT investment in the organization is aligned with the business goals and strategies.
Knowledge Management: The processes applied to govern, manage and take advantages from knowledge as an organizational asset.
Organizational Culture: The values, norms and assumptions of organizational members that reflect in their behaviors.
Organizational Knowledge: The combined knowledge built and created by individuals through memories and practiced projects in the organizational context to achieve its goals.
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Chapter 9
DOI: 10.4018/978-1-61350-050-7.ch009
INTRODUCTION
Software is considered as an important industry since more than 40 years. Software is intangible and more easily adapted than a physical product.
Software development process was one of the most important research targets as it mainly affects software project success or failure.
The main three core areas affecting any software project are: quality, cost, and time. The challenge is to produce high quality software in time constrained market with the minimum cost.
Mouhib Alnoukari
Arab International University, Syria