CONCLUSIONES DEL INSTRUMENTO - Desarrollo de una guía para la elaboración de plataformas multim

 Ability to organize, prioritize, and coordinate day-to-day projects and assignments;

 Ability to work independently and as part of a team;

 Ability to draft basic-to-complex business-related correspondence, minutes, summary documents, etc.;

 Ability to read, understand, and follow administrative policies and procedures;

 Ability to communicate effectively with diverse clients and staff, providing accurate and appropriate information; ability to articulate policies and procedures in response to inquiries;

 Ability to handle complaints, resolve conflicts, and refer issues appropriately to supervisors;

 Ability to identify administrative problems and correct incidents of poor service;

 Ability to organize and manage records and archival systems;

 Ability to handle multiple tasks and meet deadlines; ability to follow-up as needed and take responsibility for completing assignments and satisfying customers/clients.

 Ability to evaluate the equivalency of educational qualifications of staff or students using prepared materials;

 Ability to coordinate the efforts of lower level support staff;

 Proficient in use of major RF administrative systems (or equivalent) for reporting on matters related to personnel, resources, schedules, tracking, purchasing, etc.

 Proficient in learning improved professional and technical skills.

QUALIFICATIONS:

For Administrative Assistant:

 A high school diploma or its equivalent (an acceptable equivalent would be a GED) and seven (5) years of work experience in the required fields for the specific work area or a closely related equivalent field; OR

 Successful completion of one (1) year of college (or 30 college credits in a matriculated course of study) and six (4) years of work experience in the required fields; OR

 An Associates Degree from an accredited college and three (3) years of work experience in the required fields OR  A Bachelor’s Degree from an accredited college and one (1) year of work experience in the required fields, AND  Demonstration of the specific competencies required at the time of hire.

For Senior Administrative Assistant, in addition to the above: two (2) years of related experience (e.g. AA plus 5; BA plus 3), preferably working in the capacity of an Administrative Assistant or equivalent.

ForSenior Administrative Assistant, additional college credits above the Bachelor’s Degree may be substituted for work experience on an equivalent basis (30 credits equal 1 year), except that all candidates for SAA must have at least two (2) years of related work experience.

NOTE: A Department with an assignment necessitating special requirements can, with the approval of RF Human Resources, require a specific degree including a post-secondary degree, a specific language, a specific technical skill, or specific prior related work experience.

NOTE: The hiring official may assess these qualification requirements by a variety of means including but not limited to: work- samples; skill proficiency tests; assessment panels; interviews; reference checks; evaluations of resumes; etc. All applicants for the same position will be evaluated in the same manner.

NOTE: this description includes the primary, but not all, responsibilities of this title; a single position may emphasize selected duties and competencies as listed in a Position Vacancy Notice at the time of recruitment; subsequently, additional duties and competencies consistent with the position may be required. At management’s discretion, positions in this title may necessitate non-traditional and changeable work schedules, off-site service delivery, periodic travel, and the acquisition and application of new technology skills.

RF TITLE: Principal Administrative Associate RF CODE: 6100

Office Manager 6101

TITLE GROUP: Clerical / Office Services

EEO DESIGNATION: 2 FLSA GROUP: Exempt

Eligible for Collective Bargaining: No

SALARY GRADE: 5-8, depending on the qualifications of the incumbent and the complexity and scope of the assignment

GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

With latitude for independent judgment, initiative and decision making, serves as executive secretary, executive assistant, or office manager to a RF Research Director, RF Program Director, or other high level RF Administrator in a highly responsible, confidential capacity. Is responsible for general oversight and management of an office and of the daily schedule; engages in critical liaison with various college offices, sponsor contacts, RF Departments, etc. Supervises part-and-full-time subordinate clerical and support staff. May provide oversight and direction on a broad range of day-to-day projects and administrative services.

OTHER DUTIES:

 Establishes specific priorities for day-to-day administrative activities based on the RF Director’s or RF Administrator’s guidance and goals.

 Uses discretion to evaluate and resolve administrative matters referred to the project, program, or office head.

 Maintains accurate up-to-date calendars; briefs and prepares the RF Director or RF Administrator for the daily activities; alerts to upcoming important meetings and commitments; tracks correspondence, including email;

 Schedules meetings; screens guests, phone calls, and correspondence; determines nature of visit or inquiry, providing guidance on protocol or process and deciding priorities and access;

 Arranges and assists with Board meetings, special events, ceremonies, and conferences, including possible travel to other sites; handles VIP attendees;

 Coordinates travel schedules and arrangements.

 Coordinates large mailings from electronic and other lists;

 Prepares replies, initiates action and determines priorities on matters not specifically requiring the attention of the RF Director or RF Administrator; follows up with phone calls, correspondence, etc.; reviews incoming and outgoing submissions for completeness and accuracy;

 Provides assistance and responds to verbal and written requests for information.

 Assists in the preparation and dissemination of information relating to the administration and management of the department or area; updates and queries data bases;

 Assists in the preparation of reports and presentations; assembles data on spreadsheets;

 Researches and prepares background materials for administrative meetings; oversees scheduling details and meeting details;

 Attends meetings, takes minutes, prepares summaries as directed.

 Drafts, edits, proofs, and oversees production of brochures and other program materials;

 Develops processes to improve and streamline administrative operations; organizes and maintains filing systems, electronic and paper; oversees document retention and imaging;

 Maintains/monitors financial accounts for the office, including purchasing, bill payments, and reimbursements; prepares detailed reports for the RF Director or RF Administrator.

 Oversees petty cash receipts and distribution.

 Directs subordinate full and part-time staff in fulfilling their assignments; reviews and resolves issues referred by subordinate staff;

 May screen candidates for subordinate clerical positions and participate in selection process; trains new staff in routine processes and policies.

 Monitors time and leave of subordinate staff.

 Drafts evaluations of subordinate staff for review by RF Director or RF Administrator;

CORE COMPETENCIES:

 Ability to organize, prioritize, and manage day-to-day projects and assignments;

 Ability to assess situations and employ flexibility and discretion as appropriate, within policies;

 Ability to work independently and as part of a team;

 Ability to draft complex business-related correspondence, minutes, summary documents, etc., and ability to edit the work of subordinates;

 Ability to treat confidentially all matters of importance to the RF Director or RF Administrator;

 Ability to read, understand, follow, and train subordinates in administrative policies and procedures;

 Ability to work effectively with staff, associates, and internal and external constituents;

 Ability to communicate effectively with diverse clients and staff, providing accurate and appropriate information; ability to articulate policies and procedures in response to inquiries;

 Ability to handle complaints, resolve conflicts, and refer issues appropriately to supervisors;

 Ability to organize special events and handle VIP guests and affiliates of the program;

 Ability to anticipate administrative problems and correct favorably incidents of perceived poor service;

 Ability to organize and manage records and archival systems;

 Ability to handle multiple tasks and meet deadlines; ability to follow-up as needed and take responsibility for completing assignments and satisfying customers/clients.

 Ability to assess the qualifications of clerical subordinates and to direct their day-to-day assignments; ability to set goals, train subordinates, assign and monitor work, and draft evaluations of accomplishments; ability to identify training needs for subordinates;

 Proficient in use of major software programs for supporting office operations: including but not limited to software in support of word processing, spreadsheets, presentations, publications, mailings, web and internet, email, and document retention and imaging; ability to train others in routine-to-complex use of such software;

 Proficient in use of major RF administrative systems (or equivalent) for managing personnel, resources, schedules, tracking, purchasing, etc.

 Proficient in learning improved professional and technical skills.

QUALIFICATIONS:

 A high school diploma or its equivalent (an acceptable equivalent would be a GED) and seven (7) years of work experience in the required fields for the specific work area or a closely related equivalent field, one (1) year of which involved

supervision of others; OR

 Successful completion of one (1) year of college (or 30 college credits in a matriculated course of study) and six (6) years of work experience in the required fields, one (1) year of which involved supervision of others; OR

 An Associates Degree from an accredited college and five (5) years of work experience in the required fields, one (1) year of which involved supervision of others, OR

 A Bachelor’s Degreefrom an accredited college and five (3) years of work experience in the required fields, one (1) year of which involved supervision of others, AND

 Possession of the core competencies determined to be required at the time of hire.

NOTE: All candidates regardless of educational degrees must have at least three (3) years of related work experience, one (1) year of which involved supervision of others.

In document Desarrollo de una guía para la elaboración de plataformas multimedia en unidades educativas (página 89-131)