Conclusiones sobre los aprendizajes presentes en la PEMA

1 Click Configuration > Telephony > Call Recording.

2 Click Add to add a rule.

The Add Recording Rule dialog box appears.

3 Type the DN of the calls to be recorded in the DN field.

In the Call Option field, select the type of calls to be recorded. The values in the drop-down are as follows:

• Incoming calls – All the incoming calls to the specified DN.

• Out going calls – All the outgoing calls from the specified DN.

• All calls – All calls to and from the specified DN.

• External calls – All external calls to and from the specified DN.

• Internal calls – All internal calls to and from the specified DN.

• Conference calls – All conference calls joined by the specified DN. The call details provide a summary of the attendees and the entry and exit times. The three types of conferences supported for recording are Meet Me, Regular 3-way, and

Multi-party (Ad-hoc) conference.

• Manual through F995 – Manually record the call. For this, you must enable the feature on set by using feature F995.

4 In the Where to send recording field, select the destination where the recording is to be sent.

The values in the drop-down are as follows:

• Computer – The call details are sent to a computer, over a TCP/IP, connected through the network. The Professional Call Recording computer uses a streaming protocol to send the details. You can configure whether to send the call audio or not. The computer must have a separate application installed to receive the audio content (Avaya will provide an example basic demo application for this purpose).

• Email – The call details are sent to a specified email address and may optionally contain the call audio. You must configure the email servers, and can provision one or more servers for the call recording. When there are more than one server, the feature tries each server one after the other, until the email is sent.

5 Type the IP address of the computer or email address to which the recording is to be sent in the Computer (IP, Port) or Email address field.

The parameter to be given in this field depends on the value selected in the Where to send recording field.

6 Select the checkbox corresponding to the Don’t include key presses field if you do not want the record any key pressing sounds.

7 In the Manual stop record behavior field, select the option as required. The options are

• Disabled- This option applies only when the call recording rule is set to Manual through F995.

• Abort recording- Stop the recording immediately but keep the first part of the call. The email will contain from the time that the user used F995 to start the recording until they entered F996 to stop the recording.

• Stop and keep recording- Stop the recording immediately and discard the recording entirely.

8 In the Follow call logic field, select the call following logic to be applied. The values available in the drop-down list are as follows:

• Disabled – No calls are to be followed.

• Forwarded Calls Only – Follow a call only when it is forwarded to a secondary set.

• Follow All Calls – Follow all calls through the call forwarding functionality on the BCM. The following are the supported modes:

• TAT/TRO - In many cases the follow call option will handle trunk route optimizations.

• SIP Refer - When calls are transferred from one SIP trunk to a second SIP trunk

• F70 - calls transferred using F70

• xFeature - Calls transferred using XFeatures which are features in the range of F900 to F999

• SWCA - Call appearance

• Park - Call Park

• Camp - Call camp

• Transfer using hold to a set

• Transfer from a from a set using hold

9 Select the checkbox corresponding to the Call tracking only field if you want to send only the call details to be sent to the recording destination.

10 Select the checkbox corresponding to the Enable and disable rule through F998 field. When this option is selected the owner of the DN is able to enable and disable the call recording through the set base feature code F998.

11 Select the checkbox corresponding to the Rule enabled field to enable the particular rule.

Professional call recording

12 Select the checkbox corresponding to the Monitor auto-answer lines if you want the system to monitor the calls being auto-answered.

When this feature is enabled the DN specified for the rule is ignored.

13 Click OK to add the rule.

To cancel the rule being created, click Cancel.

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Feature dependencies and restrictions

This feature is dependent on the following:

• This feature uses the Business Element Manager for configuration.

• To administer this feature through the Business Element Manager you must be a member of the Administrator group or the member of a Security group with the Telephony - Call Record privilege. Security groups can be created from

Configuration > Administrator Access > Accounts and Privileges > View by Groups panel.