31.12.2002 31.12.2003 31.12.2004
Gross Sales 62.670.615,00 100% 86.536.718,00 100% 106.739.467,00 100%
Sales Discounts -1.396.446,00 -2% -3.005.772,00 -3% -7.628.397,00 -7%
Net Sales 61.274.169,00 98% 83.530.946,00 97% 99.111.070,00 93%
Cost of Goods Sold -60.992.443,00 -97% -73.115.413,00 -84% -74.196.459,00 -70% Gross Sales Income 281.726,00 0% 10.415.533,00 12% 24.914.611,00 23%
Customer Relations Management and Segmentation Policies: The product demand of the customers, are
evaluated by the related department management and if found relevant, met within the conditions of the contract signed with the customer. The deliveries to the dealers are realized within the conditions of the dealer contract.
All types of the cements are produced in conformity with TSEN 197-1 standards (Production Sufficiency and onformity with the Turkish Standards Certificate No: 5.55.14.01/261) published by the Turkish Standards stitute. It is guaranteed that the cement produced in the facilities is in conformity with TS-EN 197/1/March 002 Cement Section 1: “Combination, Specialties and Conformity of General Cements” and the company isplays the logo that represent the TSE standards on the product packing.
lso Ünye Çimento has the CE document, issued by the standardization agents of EU member countries, for its roducts they sell and export, as of 2002.
he customer complaints that are received are examined by a technical team formed with the participation of ales, quality control and production units. After the source of the problem is identified it is finalized by the ento
or its customers to be finalized in January-February. he survey forms are posted to its pre-elected customers and to all dealers. The results of these surveys are
s after being evaluated by the Sales Management.
The company has the ability to produce 1,8 million tons cement and 1,5 clinker per year. The company has reached this capacity levels by an investment that costs 90 illion Euro in 2002. When we look at the sales amounts and the capacity level, it is clear that the company needs no any excess capacity. While the company’s cement production capacity usage is 56,1% and 62,4% in 2003 and 2004 respectively, clinker productions usage rates are 75,9% and 88,9% in 2003 and 2004. Ünye Çimento’s main facility is located in Ünye/Ordu. Beside this, the company has pumping and packing facilities in Çayeli/Rize and Ünye Port. The company has the right to use Ünye Port for a period of 49 years.
utput allocation C In 2 d A p T s
application of suitable corrector and preventions processes as required by the procedures of Ünye Çim uality Management Systems.
Q
Ünye Çimento organizes Customer Satisfaction surveys f T
presented to higher management and unit management
PART.II.A.3.4: Production/Operations Location and capacities of facilities:
illion tons m m O Year 2000 Year 2001 Year 2002 Year 2003 Year 2004 Ready-mix Concrete ClinkerCement 0 500.000 1.000.000 1.500.000
Output Allocation of Ünye Çimento
Inventory Levels: Ünye Çimento prefers to keep inventory at a rate as listed below.
Year End 2002 2003 2004
Year-End Inventories / Total Sales Rate %23 %21 %18
PART II.A.3.5: Human Resources and Organizational Design
Top/general management and key staff resources
oard of Directors
hairman: Celalettin Çağlar
eputy Chairman: Süleyman Rıza Bülbül
kmen, Savaş Boybat and Güney Arık.
ditors
H. İlker Güner and Fuat Ayanoğlu
n of any kind can be made among the personnel. Every year “Employee Satisfaction Survey” is materialized so as to measure the satisfaction of personnel, to designate the issues of complaint and to make necessary improvements. The “Proposal Evaluation Committee” evaluates the proposals collected in the “Proposal Boxes” and in the “Digital Proposal System”.
Education is one of the inevitable elements of the company’s “Human Resources Policy”.
The employees who undergo a detailed orientation education at recruitment are given chances to improve their professional skills with continuous training under developments principles. All the education programs they take and their contribution to the company are recorded and shall be considered later in carrier improvement. Necessary positions and titles are designated to run the relations with the employees.
ogistic Services Manager is assigned to handle administrative, educational and labor affairs; Quality Control
B
C D
Members: Cevdet Kurnaz, Ali Rıza Kahveci, Naci Tür
Board of Au
Bahir Zeki Sarı, Sami Karahan, Ayhan Metin.
General Manager and Assistant General Manager
Employee/labor/personnel relations: When we look at the “corporate values” statement of Bolu Çimento,
employee satisfaction is one of these values. The company’s quality policy includes improving the education and participation of the personnel.
he equality principle is the main concern and no discriminatio T
L
Manager is assigned to handle labor health and safety, Quality and environment management systems.
Organization structure
H. İ. Güner (General Manager)
Organizational Culture: Because Ünye Çimento is one of Oyak Group companies, Oyak culture plays an
important role in the organizational culture of the firm. Most of the top management members are previously employed for other Oyak Group companies. For example, Chairman of Ünye Çimento - Celalettin Çağlar – also performs as the CEO of Oyak Automotive Group.
PART II.A.3.6: Management Information Systems
anagement.
PART II.A.3.7: Total Quality Management
The company holds Environmental Management System Certificate (TS-EN-ISO 14001) and Quality System Certificate (TSE-ISO-EN 9000) given by Turkish Standards Institution. Nonetheless, the company is qualified to hold the OHSAS 18001 Safety and Health at Work Management Certificate given by Syndicate of Cement Producing Employers. (ÇMİŞ)
Ünye Çimento will start to use Oracle e-business management system in its operations in the early 2007. All of Oyak Cement Group of companies have started to use this module. This e-business module helps the companies to better analyze of the operations like finance, production, logistics, human resources and maintenance m
A. Yalçın (Accounting Manager) N. Topçu (Quality Control Manager) H. Uysal (Technical Services Manager)
F. Ayanaoğlu (Asst. General Manager) A. Ulupınar (Asst. General Manager)
N. Üstündağ (Logistic Services Manager) A. Geçer (Production Manager)