• No se han encontrado resultados

Conservantes

In document Grado en Óptica y Optometría (página 14-0)

5. RESULTADOS Y DISCUSIÓN

5.2. C OMPOSICIÓN DE LAS LÁGRIMAS ARTIFICIALES

5.2.5. Conservantes

1

2

3

4

5

Q: 21 Top management directly intervenes to ensure cultural diversity goals are met

1

2

3

4

5

Q: 22 Several multicultural employees are at the top of the organisation

1

2

3

4

5

Q: 23 Culturally diverse employees are included on appraisal panels

1

2

3

4

5

Challenges of Work Force Diversity

Q: 24 No increased absenteeism or higher turnover 1 2 3 4 5

Q: 25 Local employees are given opportunities to improve technical and

1 2 3 4 5

Q: 26 managerial skills 1 2 3 4 5

Q: 27 Local employees adapt well to the organization’s culture 1 2 3 4 5

Q: 28 No significant increase in conflicts 1 2 3 4 5

Q: 29 No significant communication problems 1 2 3 4 5

Q: 30 No significant cross-cultural problems 1 2 3 4 5

Q: 31 Complying with equal opportunity legislation 1 2 3 4 5

Q: 32 No significant increase in training costs 1 2 3 4 5

Benefits of Work Force Diversity

Q: 33 Managing cultural diversity can create competitive advantage 1 2 3 4 5

Q: 34 Full participation of all individuals 1 2 3 4 5

Q: 35 More innovative solutions 1 2 3 4 5

Q: 36 Better customer service 1 2 3 4 5

Q: 37 Highly motivated employees 1 2 3 4 5

Q: 38 Higher productivity 1 2 3 4 5

Q: 39 More diverse opinions in decision making 1 2 3 4 5

Q: 40 Higher morale 1 2 3 4 5

Q: 41 More satisfied employees 1 2 3 4 5

Q: 42 Less internal conflict 1 2 3 4 5

Q: 43 Lower turnover 1 2 3 4 5

Do you have additional comments or recommendations?

_________________________________________________________________________________ _________________________________________________________________________________ _________________________________

Thank you very much for your assistance. If you have question or need clarification about the survey, please contact me at [email protected]/cell : 0321-6619535.

References

Adler, N.J. (1986), ``Cultural synergy: managing the impact of cultural diversity'', The 1986 Annual: Developing Human Resources, pp. 229-38.

Anthony, W.P., Perrewe, P.L. and Kacmar, R.M. (1999), Human Resource Management: A Strategic Approach, The Dryden Press, Fort Worth, TX.

Armstrong, M. and Murlis, H. (1994), Reward Management: A Handbook of Remuneration Strategy and Practice, Kogan Page, London.

Australian Bureau of Statistics (1990-1994), The Labour Force Australia, Cat. No. 6203.0, AGPS, Canberra.

Cabezas, A. and Kawaguchi, G. (1988), ``Empirical evidence for continuing Asian

American income inequality: the human capital model and labor market segmentation'', in Okihiro

G.Y., Hune S., Hansen A.A. and Liu J.M. (Eds), Reflections on Shattered Windows: Promises and Prospects for Asian American Studies, Washington State University Press, Pullman.

Castles, S. and Miller, M.J. (1993), The Age of Migration: International Population Movements in the Modern World, Macmillan, England.

Caudron, S. (1990), ``Monsanto responds to diversity'', Personnel Journal, Vol. 41, pp. 72-80. Council for Equal Opportunity (1990), Managing Diversity, Book 8, Globe Press, Melbourne.

Cornelius, N. (1999), Human Resource Management: A Managerial Perspective, Thomson Business Press, Cornwall.

Cox, T.H. and Blake, S. (1991), ``Managing cultural diversity: implications for

organizational competitiveness'', Academy of Management Executive, Vol. 5 No. 3, pp. 45-56.

Cronbach, L.J. (1951), ``Coefficient alpha and the internal structure of tests'', Psychometrica, Vol. 16, pp. 297-334

Dagher, J., D'Netto, B. and Sohal, A.S. (1998), ``Managing workforce diversity in the Australian manufacturing industry'', Journal of Human Factors and Ergonomics in Manufacturing, Vol. 8 No. 2, pp. 1-15.

Deluca, J.M. and McDowell, R.N. (1992), ``Managing diversity: a strategic `grass- roots' approach'', in Jackson, S.E. (Ed.), Diversity in the Workplace: Human Resources Initiatives, Society for Industrial and Organisational Psychology ± The Professional Practice Series, Guildford Press, New York, NY.

Denton, W. (1992), ``Workforce 2000'', Credit World, Vol. 81 No. 1, pp. 14-18.

Deresky, H. (1994), International Management: Managing Across Borders and Cultures, Harper Collins College Publishers, New York, NY.

D'Netto, B. (1994), ``Information processing and reward perception accuracy'', Doctoral Dissertation, State University of New York at Buffalo, Buffalo, NY.

Elmuti, D. (1993), ``Managing diversity in the workplace: an immense challenge for both managers and workers'', Industrial Management, Vol. 35 No. 4, p. 19.

Fernandez, J. (1991), Managing a Diverse Workforce, Lexington Books, New York, NY. Fernandez, J.P. (1993), The Diversity Advantage, Lexington Books, New York, NY. Fulkerson, J.R. and Schuler, R.S. (1992), ``Managing worldwide diversity at Pepsi-Cola International'', in Jackson S.E. (Ed.), Diversity in the Workplace: Human Resources Initiatives, Society for Industrial and Organisational Psychology ± The Professional Practice Series, Guildford Press, New York, NY.

Gerhart, B. and Rynes, S. (1991), ``Determinants and consequences of salary

negotiations by male and female MBA graduates'', Journal of Applied Psychology, Vol. 76, pp. 256-62.

Goldin, C. (1990), Understanding the Gender Gap: An Economic History of American Women, Oxford University Press, New York, NY.

Grace, P. (1994), ``Danger-diversity training ahead: addressing the myths of diversity training and offering alternatives'', The 1994 Annual: Developing Human Resources, pp. 189-99.

Hall, D.T. and Parker, A.P. (1993), ``The role of workplace flexibility in managing diversity'', Organisational Dynamics, Summer, Vol. 22 No. 1, pp. 5-18.

Hayles, R. and Mendez, R.A. (1997), The Diversity Directive, McGraw-Hill, New York, NY. Industry Task Force on Leadership and Management Skills (1995), Report, (David S. Karpin, Chairman), AGPS, Canberra.

Jackson, B.W., LaFasto, F., Schultz, H.G. and Kelly, D. (1992), ``Diversity'', Human Resource Management, Spring/Summer, Vol. 31 Nos 1 and 2, pp. 21-34.

Jackson, S.E., May, K.E. and Whitney, K. (1995), ``Understanding the dynamics of diversity in decision-making teams'', in Guzzo, R. Salas, E. and Associates (Eds), Team Effectiveness in Decision Making in Organizations, Jossey-Bass, San Francisco, CA, pp. 204-61.

Jenner, L. (1994), ``Diversity management: what does it mean?'', Industrial Management, Vol. 36, No. 1, p. 11.

Kandola, R. and Fullerton, J. (1994), Managing the Mosaic, Institute of Personnel and Development, London.

Kogod, S.K. (1992), ``Managing diversity in the workplace'', The 1992 Annual: Developing Human Resources, pp. 241-9.

Loden, M. and Rosener, J.B. (1991), Workforce America! Managing Employee Diversity as a Vital Resource, Business One Irwin, Homewood, IL.

Loveman, G.W. and Gabarro, J.J. (1991), ``The managerial implications of changing workforce demographics: a scoping study'', Human Resource Management, Spring, Vol. 30 No. 1, pp. 7-29

Lowery, C.M., Petty, M.M. and Thompson, J.W. (1996), ``Assessing the merit of merit pay: employee reactions to performance based pay'', Human Resource Planning, Vol. 19 No. 1, pp. 26-37.

Manning, G., Curtis, K. and McMillen, S. (1996), ``Building community: the human side of work'', Thomson Executive Press, Cincinnati, OH.

Morrison, A.M. (1992), The New Leaders: Guidelines on Leadership Diversity in America, Jossey-Bass Publishers, San Francisco, CA.

Nankervis, A.R., Compton, R.L. and McCarthy, T.E. (1999), Strategic Human Resource Management, Thomas Nelson, Melbourne.

Newman, J.M. and Krzystofiak, F.J. (1990), ``The importance of reward sources: who pays the piper?'', unpublished working paper, Jacobs Management Center, State University of New York at Buffalo, Buffalo, New York, NY.

Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw-Hill, New York, NY. Office of Multicultural Affairs, (1989), Report on Best Practice in Managing a Culturally Diverse Workplace, AGPS, Canberra.

Powell, G.N. and Butterfield, D.A. (1994), ``Race, gender and the glass ceiling: an empirical study of actual promotions to top management'', paper presented at he annual meeting of the Academy of Management, Dallas, TX.

Robinson, R.K., McClure, G. and Terpstra, D.E. (1994), ``Diversity in the 90s: avoid conflict with EEO laws'', Human Resource Focus, Vol. 71 No. 1, p. 9.

Rosen, B. and Lovelace, K. (1991), ``Piecing together the diversity puzzle'', HRMagazine, Vol. 36, No. 9, pp. 78-84.

Schreiber, C.T., Price, K.F. and Morrison, A. (1993), ``Workplace diversity and the glass ceiling: practices, barriers, possibilities'', Human Resource Planning, Vol. 16 No. 2, pp. 51-69.

Schuler, R.S., Dowling, P.J., Smart, J.P. and Huber, V.L. (1992), Human Resource Management in Australia, 2nd ed., Harper Educational Publishers, Sydney.

Sessa, V.I. (1992), ``Managing diversity at the Xerox corporation: balanced workforce goals and caucas groups'', in Jackson S.E. (Ed.), Diversity in the Workplace: Human Resources Initiatives, Society for Industrial and Organisational Psychology ± The Professional Practice Series, Guildford Press, New York, NY.

Shaw, J.B. and Barrett-Power, E. (1998), ``The effects of diversity on small work group processes and performance'', Human Relations, Vol. 51 No. 10, pp. 1307-25. Stewart, A. (1986), ``Performance appraisal'', in Mumford A. (Ed.), Handbook of Management Development, 2nd ed, Gower Publishing Company, Aldershot.

Thomas, R.R. (1994), ``From affirmative action to affirming diversity'', in Thomas, R.R. (Ed.), Differences that Work: Organisational Excellence through Diversity, A Harvard Business Review Book, HBS, Boston, MA.

Thomas, R.R. and Gregory, T.A. (1994), ``A diversity perspective on the language challenge'', Employment Relations Today, Vol. 20 No. 4, pp. 363-76.

Torres, C. and Bruxelles, M. (1992), ``Capitalizing on global diversity'', HRMagazine, pp. 30-33.

US Department of Labour (1991), A Report on the Glass Ceiling Initiative, US Department of Labour, Washington, DC

In document Grado en Óptica y Optometría (página 14-0)

Documento similar