1.2.1 Interview 1
Household Information
1. Who is related to whom and how?
2. Could you describe your typical day? Your typical weekend? 3. How often would you have friends or relatives in your house?
4. What kind of major events happened in your life (Any event that you consider significant)?
5. What kind of major events do you expect in the near future?
6. How do you deal with technology? Do you feel you are good with it? Do you struggle with it?
145
8. What kind of hobbies do you have? How do you like to spend your spare time? 9. Do you work? What kind of timetable do you work to? What kind of lifestyle do you
have? What is your occupation? The Echo Dot-Specific
1. Have you looked up any information about the Echo Dot prior to this interview? 2. What do you expect from the Echo Dot? What kind of things do you think it could
do? What kind of limitations do you think it might have? 3. How do you feel about using the Echo Dot?
4. How secure do you feel about the Echo Dot? Do you feel like the Echo Dot can be hacked?
5. What, if anything, do you feel is risky about the Echo Dot?
6. What kind of opportunities/utility do you envision in the Echo Dot?
7. How do you feel about the shape of the Echo Dot? Does it attune with what you think it should look like? What kind of shape would you have given to it?
8. What kind of uses could the Echo Dot have in your opinion? Could it do anything in your life better than what you have with the current arrangement of technology? What do you think you need help with most from technology like the Echo Dot? 9. Do you feel comfortable or uncomfortable about the Echo Dot? Why?
1.2.2 Interview 2
1. Are you still using the Echo Dot? If so – how? If not – why not? 2. Have you looked up any more information about the Echo Dot?
3. What do you expect from the Echo Dot? What kind of things do you think it could do? What kind of limitations do you think it might have?
4. How easy or difficult was it to be understood by the Echo Dot? Were there any particular difficulties with speech understanding?
5. Did you give it a name?
6. How do you feel about using the Echo Dot?
7. Did the Echo Dot fail on you at any time? What happened during that episode? 8. How secure do you feel about the Echo Dot? Do you feel like the Echo Dot can be
146
9. What, if anything, do you feel is risky about the Echo Dot?
10. What kind of opportunities/utility do you envision for the Echo Dot?
11. How do you feel about the shape of the Echo Dot? Does it attune with what you think it should look like? What kind of shape would you have given to it?
12. What kind of uses could the Echo Dot have in your opinion? Could it do anything in your life better than what you have with the current arrangement of technology? What do you think you need help with most from technology like the Echo Dot? 13. Do you feel comfortable or uncomfortable about the Echo Dot? Why?
14. What do you value most about the Echo Dot? 15. Which features are not helpful in the Echo Dot?
16. Could you show/tell me how you used the Echo Dot since the last time we met? 17. Does the Echo Dot help you with your daily life? What kind of helpful/unhelpful things
does the Echo Dot do?
18. What kind of information do you think the Echo Dot stores? Who do you think should own that data?
19. Do you think the Echo Dot can think for itself? Why (not)?
20. Can the Echo Dot feel? What could you tell me about its feelings? Why can it not feel?
21. Did you have any interactions with the Echo Dot that were emotional on its part? 22. Did you have any interactions with the Echo Dot that were emotional on your part? 23. Do you wish you could erase something that you said to the Echo Dot? Have you
erased something from the Echo Dot?
1.2.3 Interview 3
1. Could you describe me one of your past days, including as many interactions (typical or specific) with technology (paper-based, phone, laptop, the Dot, &c.) as you can remember?
2. Is the Echo Dot still in the same place? 3. Can I take a photo of where the Dot is?
4. Could you describe your experiences with the Dot in the past 2 weeks? What worked? What did not work? What was curious/unusual?
147
5. How much of what you want from it does the Dot understand? Do you feel it understands you more or less?
6. Can you demonstrate me some of the uses you had with it? 7. Have you connected/disconnected anything from the Dot?
8. Have you installed/uninstalled any more skills? Which skills are fun? Which skills are there for utility?
9. Have you asked Alexa any weird or unusual questions?
10. Whose account does Alexa use? Have you connected multiple accounts to it? 11. What do you wish the Dot could do for you?
12. Have you programmed anything of your own into Alexa? 13. Have you deleted anything you have said to Alexa?
1.2.4 Interview 4
1. How have you used the Dot over the past weeks?
2. Can you spell out for me all the skills and integrations installed in the Dot right now? 3. Have you received emails about what Alexa can do?
4. Have you moved the Dot at any point?
5. Did you have any visitors throughout the 2 months you had the Dot? When? What did you do? Have you introduced the Dot to any visitors that came in during the time?
6. Have you talked to anyone about having the Dot? What did you say? What did they say?
7. What kind of recommendation would you give to people who think about buying a smart speaker like the Echo Dot?
8. Can I download usage information from the Dot?
9. Have your ordered your own copy of a smart speaker? Why/why not? 10. Have you ordered a custom cover for your smart speaker?
11. Do you both still use it? If so, how? 12. Whose profile(s) does Alexa use?
148 14. How do you find the voice of the Dot?
15. What can you tell me about the accuracy of the Dot’s recognition? How well does it understand you? How well does it reply to you?
16. How easy or difficult is it to use the Dot?
17. Do you feel like things like the Dot or Google Home have changed any of your routines or thinking?