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Cuestionario de Control C2

In document COLABORATIVO AUDITORIA DE SISTEMAS (página 32-37)

Finally, it is crucially important that action is agreed to address the leadership development and cultural change issues identified in the previous section.

│References

ƒ Our Role In Dorset, Dorset County Council, 2009, available online at:

http://www.dorsetforyou.com/media/pdf/a/8/Corporate_Plan_2008- 2011__2009_Update__post_Cabinet__2.pdf

ƒ Shaping Poole’s Future: Sustainable Community Strategy 2006-2012, Borough of Poole, 2009, available online at:

http://www.poolepartnership.info/public.getfile.cfm?type=multiplefile&fid=1200

Betty

Betty lives alone in a rural part of Dorset and was becoming increasingly isolated. Betty rang the ambulance service to the cost of £19,000. Betty did have a health condition, but the calls to the ambulance service were not because of this, it was because she was increasingly lonely and isolated. Betty’s GP put her in touch with a community befriending scheme, which cost £2,000 to set up, who ring and visit Betty. Betty has not rang the ambulance service since.

ƒ Bournemouth Vision 2026 – Sustainable Community Strategy 2007 - 2011, Bournemouth Borough Council, 2009, available online at:

http://www.bournemouth2026.org.uk/bournemouth-vision/

ƒ Office of National Statistics, Population Statistics, available online at:

http://www.statistics.gov.uk/hub/population/ageing/older-people/index.html ƒ Corporate Assessment Report:Dorset County Council, Audit Commission,

2007, available online at:

http://www.auditcommission.gov.uk/localgov/audit/corpassess/Pages/dorsetcou ntycouncil-corporateassessment.aspx

ƒ Corporate Assessment Report:Borough of Poole Council, Audit Commission, 2008, available online at: http://www.audit-

commission.gov.uk/SiteCollectionDocuments/InspectionOutput/CorporateAsses sments/PooleBCCA22Apr08REP.pdf

ƒ Corporate Assessment Report:Bournemouth Borough Council, Audit Commission, 2005, available online at: http://www.audit-

commission.gov.uk/SiteCollectionDocuments/InspectionOutput/CorporateAsses sments/CABournemouthREPORT.pdf

ƒ The Guardian Care for Older People Conference Presentation, Audit Commission, 2008, available online at:

http://www.auditcommission.gov.uk/SiteCollectionDocuments/AuditCommission Reports/NationalStudies/presentationguardianconferencedec2008.pdf

ƒ Joint Strategic Needs Assessment (JSNA), NHS Bournemouth & Poole, Bournemouth Borough Council & Borough of Poole Council, 2008, available online at: http://www.poole.gov.uk/downloads/assets/B_and_P_JSNA_08.pdf ƒ David Nicholson speech to the Healthcare Financial Management Association,

reported in the Daily Telegraph, 2009, available online

at:http://www.telegraph.co.uk/health/healthnews/5524693/NHS-chieef-telss- trusts-to-make-20bn-savings.html

ƒ Britain’s Fiscal Squeeze; the choices ahead, Institute of Fiscal Studies, 2009 , available online at: http://www.ifs.org.uk/bns/bn87.pdf

ƒ Bournemouth, Dorset and Poole Total Place Pilot interim report, Total Place Partners, 2009, available online at:

http://www.dorsetforyou.com/media/pdf/c/4/BDP_Total_Place_Interim_Report.p df

ƒ Bournemouth Borough Council organisational assessment. Audit Commission, 2009, available online at:

Assessment/OrganisationalAssessment2009BournemouthBoroughCouncil_Full .pdf

ƒ Borough Of Poole organisational assessment, Audit Commission, 2009, Available online at:

http://oneplace.direct.gov.uk/SiteCollectionDocuments/pdf/2009/Organisational Assessment/OrganisationalAssessment2009BoroughofPoole_Full.pdf

ƒ Dorset County Council organisational assessment, Audit Commission, 2009, Available online at:

http://oneplace.direct.gov.uk/SiteCollectionDocuments/pdf/2009/Organisational Assessment/OrganisationalAssessment2009DorsetCountyCouncil_Full.pdf ƒ Dorset Police Authority organisational assessment, Audit Commission 2009,

available online at:

http://oneplace.direct.gov.uk/infobyorganisation/organisation/Pages/default.asp x?orgId=1031

ƒ Dorset Fire Authority organisational assessment, Audit Commission, 2009, available online at:

http://oneplace.direct.gov.uk/infobyorganisation/organisation/Pages/default.asp x?orgId=1030

ƒ NHS Dorset organisational assessment, Audit Commission, 2009, available online at:

http://oneplace.direct.gov.uk/infobyarea/region/area/localorganisations/organisa tion/pages/default.aspx?region=54&area=339&orgId=1167

ƒ NHS Bournemouth & Poole organisational assessment, Audit Commission, 2009, available online at:

http://oneplace.direct.gov.uk/infobyorganisation/organisation/Pages/default.asp x?orgId=1033

ƒ Ageing Well, Dorset County Council, 2008, available online at:

http://www1.dorsetforyou.com/council/COMMIS.nsf/9265070B57597062802575 69003285E2/$file/MAR09%2010%20Ageing%20Well%20in%20Dorset%20Stra tegy.pdf

ƒ Don’t Stop me now, Audit Commission, 2008, available online at:

http://www1.dorsetforyou.com/council/COMMIS.nsf/9265070B57597062802575 69003285E2/$file/MAR09%2010%20Ageing%20Well%20in%20Dorset%20Stra tegy.pdf

ƒ Just Ageing; Fairness, equality and the life course, Equality and Human Rights Commission, 2009, available online at:

http://justageing.equalityhumanrights.com/wp-

ƒ The National Evaluation of Partnerships for Older People Projects, Personal Social Service Research Unit, 2010, available online at:

http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolic yAndGuidance/DH_111240

ƒ Review of inappropriate hospital admissions and discharges and support for older people at home, Dorset health scrutiny committee, 2008, available online at:

http://www1.dorsetforyou.com/council/COMMIS.nsf/9C786D57870DA91B80257 44A00303BDB/$file/May0809.pdf

ƒ Use of Resources in Adult Social Care, Department of Health, 2009 , available online at:

http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolic yAndGuidance/DH_107596

ƒ National dementia strategy, Department of Health, 2009, information available online at:

http://www.dh.gov.uk/en/socialcare/deliveringadultsocialcare/olderpeople/nation aldementiastrategy/index.htm

ƒ Research into the financial benefits of the Supporting People programme, Communities and Local Government, 2009, available online at:

http://www.communities.gov.uk/documents/housing/pdf/1274439

ƒ Health improvement statement, East Dorset District Council, 2009, available online at:

http://www.dorsetforyou.com/media/pdf/4/a/Draft_East_Dorset_Health_Improve ment_Plan_2008_-_2013.pdf

ƒ Making a Strategic Shift to Prevention and Early Intervention, Dept of Health, 2008, available online at:

http://www.dhcarenetworks.org.uk/_library/Resources/Prevention/CSIP_Product /MSS_-_Guide.pdf

ƒ Knowsley IKAN service end of year report, Knowsley Mental Health Services & Knowsley PCT, 2008

ƒ The economic, health and social benefits of care co-ordination for older people: the Brent Integrated Care Co-ordination Service. Cass Business School. 2008, more information available at:

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2713026/

ƒ Putting People First, Department of Health. 2007, available online at@

http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolic yAndGuidance/DH_081118

ƒ Falls and Fractures: Effective interventions in health and social care, Department of Health, July 2009.

All photos courtesy of NHS Dorset, Dorset POPP, Dorset County Council and Margery Hookings.

Thanks to all those who have supported the Total Place Project in Bournemouth, Dorset and Poole.

In document COLABORATIVO AUDITORIA DE SISTEMAS (página 32-37)

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