Curso en línea: EGEL-COMUNICA

Core Business Function: Quality Assurance

Process Name: Maintain the Quality of Restoration to the Register

Workflow/Procedure: Complete Sampling of Restorations

Document Version: Draft Final

Document Version Date: 22 August 2006

Prepared By: Anita Savelio

Entities Covered: NZ Company

Activity Description: Companies restored to the register are sampled for accuracy.

Roles & Responsibilities: • The Contact Centre (CC) provides support to clients who query

reasons for why their companies have not yet been restored.

• The National Compliance Unit (NCU) receives the restoration

requests and action these.

• The Quality Assurance Team (QA) is responsible for measuring the

accuracy and turnaround for processing the restoration request.

Legislation: 328. Registrar may restore company to New Zealand register

(1) Subject to this section, the Registrar must, on the application of a person referred to in subsection (2) of this section, and may, on his or her own motion, restore a company that has been removed from the New Zealand register to the register if he or she is satisfied that, at the time the company was removed from the register,—

(a) The company was still carrying on business or other reason existed for the company to continue in existence; or (b) The company was a party to legal proceedings; or (c) The company was in receivership, or liquidation, or both.

(2) Any person who, at the time the company was removed from the New Zealand register, was—

(a) A shareholder or director of the company; or (b) A creditor of the company; or

(c) A liquidator, or a receiver of the property, of the company— may make an application under subsection (1) of this section.

(3) Before the Registrar restores a company to the New Zealand register under this section,—

(a) In the case of a company that was removed from the New Zealand register under paragraph (b) or paragraph (c) of section 318(1), the Registrar must give public notice setting out—

(i) The name of the company; and

(ii) The name and address of the applicant; and (iii) The section under, and the grounds on which, the

application is made or the Registrar proposes to act, as the case may be; and

(iv) The date by which an objection to restoring the company to the register must be delivered to the Registrar, not being less than 20 working days after the date of the notice:

(b) In the case of a company that was removed from the New Zealand register under paragraph (d) or paragraph (e) of section 318(1), the person who made the application under subsection (1) must give public notice setting out—

(i) The name of the company; and

(ii) The person's name and address; and

(iii) The section under, and the grounds on which, the application is made; and

to the register must be delivered to the Registrar, not being less than 20 working days after the date of the notice.

(4) The Registrar must not restore a company to the New Zealand

register if the Registrar receives an objection to the restoration within the period stated in the notice.

(5) Before the Registrar restores a company to the New Zealand register under this section, the Registrar may require any of the provisions of this Act or any regulations made under this Act, being provisions with which the company had failed to comply before it was removed from the register, to be complied with.

(6) The Court may, on the application of the Registrar or the applicant, give such directions or make such orders as may be necessary or desirable for the purpose of placing a company that is restored to the New Zealand register under this section and any other persons as nearly as possible in the same position as if the company had not been removed from the register.

Business Rules/Policy: All requests for restoration must be applied for in writing and a fee of

$200 is paid. Accuracy of 99% is expected.

Systems/Tools/Forms: _• BIZNET – restorations are processed in Biznet.

• BROWSER for pulling data on all restorations from Biznet

• AS1199.1-2003 tables for number to be sampled and accept/reject

rates.

• EXCEL for selection of sample. Also used to record the results

Measurements/Controls: _• External Audits by ISO certifying body – Bureau Veritas

• Own internal audits

• Contact Centre for any complaints or queries which is logged into

Callbase. Related Processes / Workflows: Associated Sub- processes: System Functional Specifications:

Gaps/Improvements: 1. Create a sampling queue within the database. By providing

selection options of status change date range that can be narrowed by restoration document type, the system auto selects our sample. This auto uploads the names of restored companies which is linked to the document list registered against each company.

2. We tick off all the checks carried out – advertised, correct section quoted as grounds for restoration, date of restoration correct, letters to clients are free of error.

3. A further detailed report to be also available reporting total restored, total sampled, total passed vs failed, and details of the failed data – officer who processed, date processed, document type and barcode and free text on explanation of error.