Cursos regulares

1. Education @ Work 2. Redesign work place 3. Letters to Family 4. Fun @ work 5. Cross Training 6. Team Huddles 7. FLA Growth Card

8. Life Enrichment Activities 9. Job Rotation

10. Clubs/Projects 11. Active Team Leader

Education @ Work

Education @ Work Prepares employees for success by offering relevant programs from premier institutes across the world, using multiple delivery methodologies and making it convenient for employees to ‘Learn while you Earn’ and helping to build career and helps in contributing to the organization’s growth.

Programs that are offered by Education @ work are: 1. Banking

2. Finance and Accounting 3. Language

4. Management 5. Risk Management

6. Supply Chain Management 7. Information Technology 8. Project Management\ 9. Customer Service 10. Mortgage 11. Insurance 12. Analytics 13. Software 14. Collections

Following Activities:

1. Change Wall Color-

• Wall Painting-Beaches, Poster on work motivation is done.

2. Improving Ambience-

• Plants on the floor-Money Plants, Bamboos • Danglers-Mortgage Danglers

• Games Area- Dart Board, Carom, Chess, Boxing Bag, Ludo, Chinese checker • Light music on the floor.

• Improve Lighting on the floor-Through Lamps.

3. Redesigning Work Station –

• Personalizing Work Space- Individual Sections, Family Photos, Mementoes • Making work place special. Customizing it, basis imagination of employees.

Letters to Family: It was also part of Action plan in Mortgage.

As per this plan in Genpact- Personalized letters were to be sent to the families of all employees for the following:

• Birthday card with a photograph of the B’day Celebration at office.

• Promotion letter informing the family about the promotion of the employee

• Connect invite letters to the family members to visit Genpact any day of their choice.

Fun @ Work activities are considered to be backbone in a team bounding. Every team has a fun spoc whose responsibilities includes various games and other team building activities with the help of which internal team bounding can be improved. At the same time it can also be considered to provide ample of time as to relieve the stress that a normal BPO employee has to face.

Different activities include various indoor games, Seasonal activities celebrating festivals, Bay decoration, and Birthday celebration.

Fun at Work" might sound like an oxymoron, but it is a reality in the corporate world today. The most successful of organizations add a healthy dose of play into their routines because research shows that when people have fun at work, they enjoy their jobs and this translates them into being more creative, more productive and more committed to doing their job well. It’s also no secret that having fun at work can help boost morale, reduce stress, improve

staff retention, mean less sick days and increase team building and spirit.

Having true fun at work is very similar to the kind of fun one has when playing a sport or performing. For example, the last time I played a sport in front of an audience, I channeled all my attention and energy to the point where I was solely focused on my performance. I remember how much fun it was getting congratulations from my teammates and the audience! And even though I was completely exhausted following my performance, I remember how great I felt afterwards.

I think this is the type of fun that best fits the workplace - playful and competitive games that generate congratulations and cheers from coworkers. Additionally, sporting or performance types of fun fit well within the workplace where employers generally want us to have energy, drive, talent, determination, competitive spirit, and be goal orientated.

This kind of fun is successfully being implemented at Genpact. We’ve already had a Football Championship which involved a lot of employees. Emotions were shared and the teams really had intensive fun. Now Genpact has its own football team, who represents the company at the biggest football tournament dedicated to all companies.

Cross-training (Also known as conditioning) refers to training in different ways to improve overall performance. It takes advantage of the particular effectiveness of each training method, while at the same time attempting to neglect the shortcomings of that method by combining it with other methods that address its weaknesses.

Cross-training in business operations involves training employees to engage in quality control measures. Employees are trained in tangent job functions to increase oversight in ways that are impossible through management interactions with workers alone.

Advantages:

Helps patrons/customers/clients in the long run, as employees are empowered to answer questions about the entire organization.

Requires staff to re-evaluate the reasons and methods for accomplishing their work; inefficient methods, outdated techniques and bureaucratic drift are challenged, if not eliminated.

Raises an awareness of what other departments do.

Routine scheduling is enhanced with the ability to move staff about the "Operation". Better coverage, increased flexibility and ability to cope with unexpected absences,

emergencies, illness, etc.

Can increase the "employability" of staff that has the opportunity to train in areas they were not originally hired for.

Other advantages include

Increased flexibility and versatility, Appreciated "intellectual capital" Improved individual efficiency, Increased standardization of jobs, Heightened Morale

A huddle is when a team gathers together, usually in a tight circle, to strategise, motivate, and/or celebrate. It is a popular strategy for keeping opponents insulated from sensitive information, and acts as a form of insulation when the level of noise in the venue is such that normal on-field communication is difficult. Commonly the leader of the huddle is the team captain and it is the captain who will try and inspire his fellow team members to achieve success. Similarly after an event a huddle may take place to congratulate one another for the teams success (or commiserate a defeat). The term "huddle" can be used as a verb as in "huddling up".