CAPITULO II CONDICIONES GENERALIDADES
DE LOS CAMBIOS DE LOS PLANOS DE ZONIFICACIÓN
Links to Citizens @ the Centre: Self Service and Business Innovation
VoIP is required if government is to meet fully citizens’ expectations for online services and to enable employees’ innovation.
Key Actions Supporting the Strategy:
Leverage the current STSP to ensure the evolution of voice service onto the IP network supports a cost effective and an incremental migration path
STSP*
Leverage next generation IP based voice services for interactive voice response, voicemail, and automatic call distributor service architectures
STSP*
STSP* - timelines will be known at the completion of the Strategic Telecommunications Services Procurement project.
Strategy 5: Support Unified Communications Integration
Links to Citizens @ the Centre: Citizen Participation, Self Service and Business Innovation
This is a rapidly evolving space and government must ensure it is positioned to integrate and evolve Unified Communications (UC) components quickly in order to meet citizens’ expectations in the online world and to continually improve services and business processes.
Key Actions Supporting the Strategy:
Leverage the current Strategic Telecommunications Services Procurement to ensure the network service bundles do not preclude access to or cost prohibit access to UC based solutions
STSP*
Open 4 telepresence rooms (2 in Vancouver, 2 in Victoria) Fall 2010
Deploy UC gateway pilot Winter 2010
Add telepresence rooms in 8 regional centres, subject to an evaluation
Summer2012
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2-19Web 2.0 / Gov 2.0
Strategies *
* “The Citizens @ the Centre: Gov
2.0 Strategy” describes the broad shifts government will undertake to enable business and service transformation in the B.C. Public Service. Supporting these shifts are the sector-based Technology and Transformation planning process and specifically the work of the Service Sector, who will be developing an implementation plan for many Web 2.0/ Gov 2.0 aspects of the Strategy.Strategies and related implementation plans will be published after the Service Sector completes their Technology and Transformation planning.
Web 2.0 / Gov 2.0
Web 2.0 technologies include the use of rich multimedia web applications, wikis, social media tools, blogs, video-sharing, site searching, mash-ups, tagging and support for mobile applications. Gov 2.0 is defined as a derivation of Web 2.0. Most Gov 2.0 implementations are focused on open and proactive disclosure of information and data and the support for a rich two-way communication or collaboration experience via the Internet. Gov 2.0 is being used to enhance access to government services, lower the costs of government and improve the web interactive experience with government.
Many governments around the world are leveraging web-based technologies to increase the number and quality of the online service options available to their citizens. In most Canadian public sector jurisdictions, individual government departments offer their own online services - the majority of which are purely informational. Online government services that are transactional tend to be either automated applications or forms (such as applying for student loans, government jobs or changing a mailing address) or paying for government services. The next generation of online government services will require a more sophisticated identity solution to address privacy and security concerns. High assurance digital identities will enable more interactive services that better meet the needs of citizens.
The BC Public Service is committed to transforming its services and is pursuing an enhanced online presence, both on the Internet and the intranet. To really connect citizens and employees, it is not enough to take existing services and make them available online on a government web-site. There must be “no wrong door” and a service must be logical to find, understandable and consistent to use, and
recognize the technological resources of the user. Additionally, the right tools must be available to enable public servants to connect, communicate and work effectively on a corporate basis. Deployment of tools and services must recognize:
Many people bypass government websites for assistance or information; instead they use popular search engines or social media platforms.
Not everyone uses a desktop PC during regular working hours; many now work on other platforms, mobile devices or use other applications to conduct their affairs virtually.
Not everyone intuitively learns through the written word and text on the page; many rely equally on online multimedia tools to help illustrate and interpret information.
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2-20Conversations about government’s policies and programs are also taking place online using social media/Web 2.0 tools. The BC Public Service needs to contribute to these discussions to establish a trusted voice, build relationships with key influencers, manage strategic messages online and remain credible in this new social world. The B.C. government has started to use public-facing social media, including Yougottabehere.ca, H1N1 information on Twitter and Facebook, Kelowna Fire information on Twitter and Facebook, The Living Water Smart blog and The Citizens’ Conservation Council blog. Whether used to connect with employees or the public, the next generation government sites (Gov 2.0) leverage the best of the Web 2.0 collaborative tools, such as social media. This provides the opportunity to use a range of “cool” features and services, but the true measures of success for B.C., and any Gov 2.0 site, are simple:
Was the site easy to find and use?
Did the user find what they were looking for? Did the experience save time and provide value?
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2-21Government 2.0 is about leveraging Web 2.0 for the benefit of the citizens, candidates, and the public service to improve communications, expand communities of interest, and break down traditional information flow boundaries. This new multi-dimensional information flow will change the way governments interact and operate with, and for, citizens and businesses.