Gainesville, FL 32614
33 Does the company do Underwriting in-house, either by the company or its owned MGA? 34 Does the company do Policy Service in-house, either by the company or its owned MGA? 35 Does the company pay commission on gross premium for all agents? (not including assessment, fees and taxes) 36 Does the company pay commission to all agents on non-wind premium? 37 Does the company pay commissions based, in part, on geographic location of risk? 38 Does the company pay commissions based on geographic location of agency? 39 Does the company download Direct Bill Commissions?
40 Does the company pay commissions as earned? 41 Does the company pay commissions annualized?
42 Does the company have any form of bonus or contingency compensation beyond commission? 43 Does the company sell only through independent insurance agencies? 44 Does the company write direct (sell direct to the consumer) for any portion of its business? 45 Does the Agency contract circumvent the corporate veil by holding individuals personally liable for wrong doing?
46 Does the agency contract contain language dealing with either indemnification or hold-harmless agreements between the parties?
47 Is the indemnity or hold harmless clause one-way (favors only one party) or two-way (favors both parties depending on fault)?
One-Way Two-Way
48 Does the agency contract recognize complete ownership and control of expirations by the agent? 49 Is the ownership of expirations restricted to the term of the contract? 50 Does cancellation or termination of an agency affect ownership of expirations? 51 How long is the notice period for termination with cause?
52 How long is the notice period for termination without cause? 53 Does the company have a records retention requirement? 54 Does the company permit electronic records retention?
55 Does the company require underwriting inspections of any type prior to issuing a policy (i.e. 4-point, sinkhole, wind mitigation)? 56 How are inspections performed? (select all that apply)
By the carrier? By the agency? By a third party?
57 Are 4-point photos required at submission?
58 Does the company require sinkhole inspections prior to providing coverage for sinkholes? 59 Are Wind Mitigation Inspections required?
60 Are wind mitigation re-inspections required if the initial inspection is done by an inspector acceptable to the company? 61 Are applications uploaded to the company website?
62 Does the company require the agent to maintain client records?
Yes Yes No Yes Yes No No Yes Yes Yes No No 0 Days 30 Days Yes No Yes Yes Yes No No No Yes No Yes Yes Yes Yes No Yes Yes
63 How long must records be retained?
64 Does the company permit the agent to maintain paperless records?
65
Carrier practices vary regarding the application of premium credits (i.e wind mitigation) with the agents ability to bind. Some, for example, may allow a quote including wind mitigation credit, but don't allow binding without an inspection. Do you allow agents to bind policies with all discounts applied?
66 If so, what forms are required to do so? (new Mit form, old mit form, company inspection, prior dec page, etc.) 67 What is the time allowed for document submission after binding? 68 Do you subscribe or are you compatible with an agency rating system? 69 Do you have a single website for rating and for servicing existing policies? 70 Does your system generate proof of website request (evidence of the request)? 71 Does every contracted agent have on-line capabilities to transact business? 72 Is your website encrypted?
73 Do you allow AOR’s?
74 How long before renewal do you require AOR? 75 Can payments be uploaded?
76 How can payments be uploaded? (select all that apply)
From Insured Checking Account? From Insured Credit Card? From Agency Account?
77 Are Dec pages and pol docs physically mailed? 78 Are Dec pages and policy documents e-mailed? 79 If e-mailed, is a PDF attached?
80 Does the e-mail contain a link to a website where the document can be obtained? 81 Is the e-mail simply a notification that a change was made?
82 Is the agent required to pull documents and dec pages from the carrier site daily? 83 Are declarations and policy changes sent to the agency in batches or are declarations and policy changes sent to the agent
individually?
Batches? Individually?
84 Does the agent have a choice of batch or individually sent declarations? 85 Is customer copy sent directly to customer or only to the agent for delivery to the client?
Directly to the customer? Only to the agent?
86 How many days are quotes valid?
87 How far in advance can a quote be bound?
88 Does individual risk profitability weigh into whether you write a policy? 89 Do you have assigned underwriters for an agency?
No Yes 30 Days 60 Days No Yes No No Yes Yes Yes Yes Yes Yes up to 15 days Yes Yes Yes
New Wind Mit Form
10 Days No
5 Years
Yes
Yes
Questions: Response Comments
Page 65 of 82
1 Florida Domestic Homeowners Carrier (please insert carrier's name in space below): 2 Can policies be rated on-line?
3 Does the carrier participate in agency downloads?
4 Does the carrier participate in direct bill commission download? 5 Does the carrier participate in direct deposit of commissions and ACH transactions? 6 Is direct deposit of commissions required?
7 Is ACH of premium payment required? 8 Does the carrier have a consumer portal? 9 Is the customer portal view only?
10 Can a consumer self-rate a policy in the portal?
11 Can consumers transact change requests through the portal? 12 Can consumers download declarations from the portal? 13 Can consumers process payments through the portal? 14 Does the company website have a ‘Find An Agent’ section? 15 Can an agent process all endorsements on the company website? 16 If not, can an agent process premium bearing endorsements? 17 If not, can an agent process non-premium bearing endorsements? 18 Does the agent get confirmation of endorsements?
19 Can an agent print a new declaration page in real time? 20 Can an agent access payment history on line in real time? 21 How can a claim be filed? (select all that apply)
Online by the agent? Online by the consumer? By email? By phone? By fax?
22 When an agent calls regarding a claim, is he speaking to a Company Employee? 23 Does the company participate in claims download?
24 Does the company use an MGA for claims? 25 Who is the Company MGA?
26 Is the MGA wholly owned by the company? 27 Does the MGA use outsourced services?
28 Does the Company use an MGA for functions other than claims? 29 Who is the Company MGA?
30 Is the MGA wholly owned by the company? 31 Does the MGA use outsourced services?
32 Is your policy processing done in-house or through a wholly owned MGA subsidiary?
In-House Wholly Owned
33 Does the company do Underwriting in-house, either by the company or its owned MGA? No
No No No Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No No No Yes No Yes No Yes Yes Yes
United Property & Casualty Insurance Company
Yes Yes
(727) 895-7737
Questions: Response Comments