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The platform connections are vital to the success of the platform. Without the efficient realisations of the connections between the three customer segments it would be impossible to encourage the needed collaboration which would allow bridging the gap between developed and developing South Africa [Req 1]. The interdependencies which needed to exist between the users on the platform were defined in accordance to the design requirements (Table 3). After an iterative examination of these requirements the platform connections which were believed would prove most valuable to the users were constructed as illustrated in Figure 19 below. These connections would allow users to form strategic partnerships through which both parties could help the other satisfy their needs, while meeting their own personal goals [Req 3].
Figure 19 - Platform connections (Timu Technologies 2015) 6.4.1 Red Channel: Proving Skills
In accordance to the design requirements the first main channel, illustrated in red in Figure 19, connects individuals with organisations [Req 4 & 14]. This connection allows organisations to advertise incentive prizes to individuals, while allowing individuals to search for
competitions or challenges which might be aligned with their interests and personal preferences. An incentive prize would typically be a competition or a challenge which an organisation might have in a specific area on a specific topic. Through this channel organisations can basically open up any problem or challenge which they need solved to the online platform community. Any individual who might be able to help solve these problems would be allowed to participate and the individual whose solution is chosen would be rewarded with an incentive prize. No previous skills or experience is required to participate through this channel and is completely outcome based [Req 8 & 9].
Through the completion of one of these challenges or competitions, the individual would have demonstrated specific skills and knowledge required to address the problem. The platform acknowledges and endorses the individual for the successful demonstration of these skills and knowledge, allowing them to prove and accredit their abilities [Req 19]. The platform also facilitates the interaction between the two parties, including any financial reimbursement which might be involved [Req 18].
The red channel allows the individual to apply their skills and knowledge to help solve the problems organisations might experience. In return they are rewarded with reliable accreditation for the experience, expertise demonstrated, societal contribution which was demonstrated through the encounter, together with a financial reimbursement depending on the nature of the problem solved [Req 22]
6.4.2 Blue Channel: Developing Skills
In accordance to the design requirements the second channel, illustrated in blue in Figure 19, is another connection between organisations and individuals [Req 5 & 17]. This channels allows organisations to advertise temporary employment, while allowing individuals to look for temporary job opportunities which might be aligned with their interest and personal preferences [Req 13]. Temporary employment would include internships, job outsourcing, staff-on-demand, odd-jobs or any task which organisations might need help with. Only individuals who meets the prerequisites for the job will have access to these opportunities [Req 10]. The better qualified an individual becomes, the more opportunities will be unlocked for them [Req 21]. The individual will be free to pursue opportunities which aligns with their personal interests [Req 16].
Through the completion of each task, an individual should further develop skills, gain experience and obtain feedback on their progress from the organisations with whom they interacted [Req 24]. All of this is acknowledged by the platform. The first level of opportunities is free-for-all and requires no previous experience or skills [Req 8]. These tasks would be low risk tasks which organisations would be willing to outsource to literally any individual. As an individual develop their abilities and build a reliable track record for themselves, they will be granted access to more challenging and better rewarding opportunities [Req 21]. The
platform facilitates the complete interaction between the two involved parties, including any financial reimbursement which might be involved [Req 18 & 22].
The blue channel allows the individual to trade their current skills, knowledge and participation for further skills and knowledge development, experience, a contribution score and financial reimbursement depending on the nature of the task.
6.4.3 Green Channel: Smart Education
In accordance to the design requirements the third channel, illustrated in green in Figure 19, connects the individual with educational institutions or external accreditors [Req 6 & 14]. This includes any institution who formally accredits skills or education. This connection provides the individual with information on the education they can access at their current state, as well as information on how they can achieve their desired level of education [Req 27]. This will allow the individual to obtain education when and where they might want, in whichever direction they might find interesting, opening up more opportunities to the individual as they progress in their studies [Req 21].
The platform facilitates the interaction between the two parties involved, taking care of all accreditation issues and any financial transactions which might be involved [Req 18]. The platform provides the individual with relevant information on the required investment they need to make to reach their goals [27]. It guides them towards personal success. The platform provides accreditors with valuable information and feedback in regards to the educational preferences, needs and potential of the participating individuals, which would allow accreditors to tailor their approach accordingly [Req 28].
The platform accommodates the fact that an individual’s intelligence and interests are dynamic and, would not only but should, mature throughout time. The platform therefore allows individuals to revise their own personal goals [Req 23], while making sure that the platform continues to capture the important information which would serve as the foundation for career changes an individual would like to make along the way. The platform would therefore try to inspire an individual to develop organically, following their immediate interest, learning along the way while always contributing towards society [Req 25].
6.4.4 Grey Channels: Feedback Loops
In accordance to the design requirements the other channels, illustrated in grey in Figure 19, serve as feedback connections between all three customer segments and it is these channels which keeps the system in balance. Due to the fact that interaction between the different customer segments lies at the heart of the collaboration platform, the platform opens up various other opportunities through which organisations and educational institutions can obtain feedback on their endeavours [Req 24], advertise their goods and services and recruit individuals who might be eligible to help them realise their goals. The platform also allows
users to continuously revise their partnerships with other users based on real time data analysis which would provide feedback on specific interactions [Req 26].