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Dauphin County Emergency Communications Center (ECC) telephone and radio transmissions are recorded. These recordings are subject to all Pennsylvania Laws and Statutes, and are archived for two years on disc by the Dauphin County Emergency Management Agency (DEMA).

Department approved personnel may listen to an archived recorded transmission by contacting an authorized DEMA representative. A recording duplication is to be used for legitimate law enforcement or training purposes and shall not be released to any unauthorized person(s) without written permission from the DEMA Manager of Operations/911 Services. When the need for a recording duplication arises, a Recording Duplication Request Form shall be completed in full and forwarded to DEMA to the

attention of “Incident Review.”

The following paragraphs detail the procedures and Agency policy for requesting a recording duplication, receiving the duplication, and the intended uses of that duplication.

The availability to listen, review or duplicate any telephone calls or radio transmissions shall not be available to non-participating parties as defined further in this policy.

Once the completed Recording Duplication Request Form is received and processed, a recording duplication will be produced. The duplicate recording will be treated as evidence, including entry in the Agency Incident Review Log, and will only be accessible to limited authorized DEMA personnel.

Notification that the requested recording duplication has been completed will be done in a timely manner. Any duplicate recordings not picked up within 30 days of notification of completion will be destroyed. The person receiving the recording duplication must print and sign the Recording

Duplication Request Form as affirmation that the requested information is essential to the investigation of the incident. A replacement CD-R must be provided at the time of recording duplication pick up or sooner, if possible. Once the recording duplication is turned over to the person receiving it, s/he then accepts responsibility for that recording duplication.

The Recording Duplication Policy has been established to provide guidelines for the review and dissemination of recorded telephone calls and recorded radio transmissions to agencies dispatched by DEMA.

Providing recorded telephone calls and recorded radio transmissions to participating agencies assists in conducting criminal investigations, prosecutions, incident critiques, training, and in maintaining

communications system discipline.

For the purpose of this policy, participating agencies shall be considered one of the following: • Police Departments

• Fire Marshals • Fire Departments

• Emergency Medical Services Companies

• Any County, State, or Federal law enforcement agency conducting a criminal or homeland security investigation

DEMA will provide recorded telephone calls and recorded radio transmissions to participating agencies that request them for the following reasons:

• The agency is conducting a criminal investigation, a criminal prosecution, or a homeland security investigation (law enforcement agencies only).

• The agency is conducting an internal investigation.

• The agency requires the information to critique an incident. • To assist the agency in training.

The following are the requirements that must be fulfilled to permit participating agencies access to recorded phone calls and recorded radio transmission records maintained by DEMA.

A request for records shall only be accepted by DEMA from a chief officer of a fire company (the chief or an assistant chief), a chief officer of an EMS company (the chief, assistant chief and/or director), or a police officer with a rank of Sergeant or higher (exceptions made with prior written authorization by the chief).

Requests for records shall be for a specific incident including date, time, location, type of call, and incident number (if available). If this information is not available then a records search may be attempted at the discretion of DEMA.

Once a request has been completed, the requesting person shall be notified by a DEMA representative. The requestor has 30 days to retrieve the requested information in person. After the 30 days the duplication is subject to destruction by DEMA staff.

Requests must be made by completing the DEMA Recording Duplication Request Form in its entirety. Any request submitted that is incomplete or illegible will result in a delay.

Recording Duplication Request Forms may be submitted to DEMA using any of the following methods: • Via email at: [email protected]

• Via facsimile at: (717) 558-6850

• In person by bringing to: Dauphin County Emergency Management Agency, 911 Gibson Blvd., Steelton, PA 17113

Audio records are maintained for a period of two years on disc. Data records may extend beyond the two year archival period, but availability is not guaranteed. Duplication of audio records is available in Compact Disc (CD) format. Records are recorded onto a standard size CD-R and can be played on any commercial CD player or a personal computer capable of playing music CDs. A replacement CD-R must be provided at the time of recording duplication request or pick up.

All master discs/tapes shall remain the property of DEMA. Security of recording duplications supplied to participating agencies is the sole responsibility of that requesting agency, as the 911 recordings therein are DEMA property. Any Open Records requests under Pennsylvania’s Right To Know Law (termed “Law”)for 911 recordings, transcripts, call logs, and/or other event information supplied by DEMA shall not be released, as 911 recordings or transcripts of 911 recordings are exempt under Section 708 (b)(18)(ii) of the Law. Only Dauphin County has the authority to release information through the Dauphin County Open Records Officer.

Field Incident Support Team (FIST) Activation

The mission of the Dauphin County Field Incident Support Team (FIST) is to provide professional

communications support to public safety providers in an effective and efficient manner. Team members are highly trained and motivated dispatchers and management personnel who, when requested,

respond to major incidents and become a vital link in the incident command structure (ICS) for emergency services.

A post action report is to be submitted to the Manager of Operations/911 Services within 72 hours of the completion of the incident. This report will be completed by the team leader or designee. The FIST Shift Manager/OIC on scene will report to the Incident Management Team (IMT) Logistics Section Chief for assignments. The team leader will attend on scene briefings as well as communicate updates to the communications center and Manager of Operations/911 Services.

AED Policy

Dauphin County Emergency Management Agency adopted a policy standardizing AED dispatch procedures.

Through the use of the National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Protocol, calls meeting an “ECHO” criteria, fitting into one of the categories as defined by NAED:

• NOT BREATHING Situations – Complete obstruction, Not breathing at all, Breathing uncertain (agonal), Hanging, Strangulation, Suffocation, Underwater

• INEFFECTIVE BREATHING – When volunteered at any point during Case Entry, “Barely

breathing,” “Can’t breathe at all,” “Fighting for air,” “Gasping for air” (agonal breathing), “Just a little” (agonal breathing), “Making funny noises” (agonal breathing), “Not breathing,” “Turning blue or purple”

• AGONAL BREATHING – An ineffective, deteriorating breathing pattern

The CAD event subtype “AED – AED RESPONSE” shall be utilized, which will generate a CAD event for all three emergency services. The police dispatcher will announce “AED Response” for the EMS event during dispatch of AED calls to units. The dispatcher will make this announcement for all AED calls regardless of whether the department is AED equipped or not. This will provide officers a clear indication of the criticality of the call.

The fire dispatcher will dispatch the fire department on AED events providing the following criterion has been met:

• The fire company has AED equipment on hand and personnel are certified in its operations. • The fire Chief requests in writing that the County include the fire company in the AED dispatch

program and the company meets the above requirement.

Fire departments participating in the AED dispatch program will be dispatched on all events that meet AED criteria. There are NO exceptions due to location or facility type (i.e.; fire department will be dispatched on AED events occurring at nursing homes, etc.).

16. APPENDICES