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The following tips are useful in diagnosing and assisting with client trouble.

Windows 95 Potential Problem: Running the 4.0 or higher client on Windows 95 machines.

There can be a problem setting up the 4.0 or higher version of the Office Tracker client on Windows 95 machines if the wrong version of the MDAC file exists. If you get an error message about OLE you know you have this problem. Take the following steps to fix the client install on Windows 95.

1. Locate and download MDAC from the following web page:

http://www.microsoft.com/msdownload/uda/mdac21/mdac_typ21.asp 2. Install MDAC.

3. Launch the Office Tracker client.

5. Select the "Microsoft Jet OLE DB Provider" or the "Microsoft OLE DB Provider for ODBC Drivers" from the list

6. Press the next button.

7. Select the button "..." to the right of the data base name field. 8. Navigate to the Office Tracker folder - the default path is C:/Program Files/Office Tracker.

9. Select the file "otclient.mdb" 10. Press the "OK" button.

11. You should now see the registration screen for the client.

#1- Event notifications aren’t being created

Check the client’s notification preferences by choosing "Preferences" from the “Edit” menu on the Office Tracker client machine, then click the icon Events and be sure the “Auto-create Notifications” option is checked (on).

#2- Client can’t see their colleague’s events

Be sure the client has the necessary Sharing Privileges to view their colleague's schedule information. Also, be sure they have signed in under their correct Identity.

#3- Server seems slow

There may be more than one reason for this. Check the frequency of the WebViewer exports. If you are exporting “Every 15 mins.” You likely need to change this setting to “Every hour” or “Every 3 hours.” A large number of non-default Sharing Privileges can slow down server performance, especially when a new user connects for the first time and needs to retrieve all permission information concerning their name. Once all users have retrieved the initial Sharing Privileges, server speed should increase. Clients may see a slowdown if you have a large number of client users accessing one Office Tracker Server.

Check how often other client users are “requesting” large group views. For example, if several users have monthly group views saved with several names in them and they open and use the view regularly, the Office Tracker Server is receiving a very large data request each time they open and navigate with the view. In this instance, the best solution is to be sure the clients understand the purpose of creating group views and to recommend they limit access to large group views to an “as needed” basis only.

#4- When printing the monthly calendar the day in the calendar only shows the first character. Choose Preferences from the "Edit" menu. Click on the Schedule tab, and then click on the font button (probably says “Arial”). Select "Regular" for the style and set the font size to a smaller setting like 8. If you need to reduce the font size smaller than 8 you can select the text field that displays the current font size and type in your new size.

Press the OK button when you have finished then press the "Apply" button to have your changes saved. Press the OK button. Your monthly calendar view should be corrected.

#5- When I open a saved schedule view it comes up with nothing in the window, no columns or names. With the saved view open, set the View to "Daily," select “Set Column Widths...” from the View menu. In the "Set Column Width" window press the “Fill Client Area” button. This should fix the display. You should save the file now to save the new settings. If this does not work you will need to recreate the view and delete the damaged view from the Office Tracker folder.

Index

Finding Contacts, 68 add a new contact record, 62

Finding Open Time, 31, 32 agenda, 24, 25, 40, 75, 92 GMT Time Zone, 81 Alarmer, 97 group view, 13, 14, 19, 35, 53, 92, 98 Alarms, 49, 51 Help, 1 attendees, 20, 30, 31, 37, 40, 41, 42

Hide Date Palette, 16 Auto-Create Event, 22

Hide Names Shown Palette, 14 Auto-Save Documents, 73

Busy indicator, 32, 35, 38, 39 Icons, 75

identity, 10, 11, 97, 98 Categories and Customized Fields, 63

Identity, 10, 35 Category, 60

Info. field, 61 Changing Schedule views, 15

installation, 3 Column Header Font, 76

Installing, 1, 3 Column width, 18

ip address, 10 conference rooms, 7, 13, 35

Contact locked, 61 Keyword, 29

Label, 29, 53, 93 Contacts, 57, 74

Link/Unlink Contacts, 64 Adding New Contact, 62

Linked Contacts, 64 Editing Contact Records, 63

Linked Events, 61 Contacts Update, 59

Copy, 30 List View Preferences, 70

Location, 29, 40 Copy Label, 68

Macintosh Client Requirements, 3 creating events, 23, 81

MAPI, 43, 44, 77 Custom Fields, 61

Marked, 69 Custom Fields 1 through 10, 61

Cut, 30 Marking Contact Records, 69

Meeting, 22, 39, 40, 77 Daily view, 15, 16, 18, 19, 20, 23, 29, 54, 75, 93 Meeting Notification, 77 Name, 40, 42, 43, 44, 54, 77 data file, 8, 97 names list, 11 database file, 13, 51 Navigating, 16 Date Palette, 16, 37 New Contact, 62 Declining, 40, 42 New event, 13 Default Settings, 70 New Event, 17, 22, 23, 25, 26, 31, 33, 38, 39, 49, 90 delete events, 30, 42 Details Screen, 60

New Schedule View, 15 double-booking, 30, 31, 77 New View..., 13, 35 duration, 24 Note, 8, 11, 20, 24, 43, 88, 92 Edit Event, 29, 30, 37, 40, 41, 42, 49, 54, 90, 93 Notes, 7, 25 notification, 2, 39, 40, 43, 44, 49, 77 Edit menu, 22, 29, 41, 53, 73, 92 Number field, 61 e-mail, 1, 43, 44, 51, 77 ODBC, 98 End Time, 24, 74, 87

Office Tracker Web-based Client, 83 Event, 17, 22, 23, 24, 25, 26, 29, 30, 31, 33, 37, 38, 39, 40, 41, 42, 49, 53, 54, 75, 76, 80, 88, 90, 92, 93 offline, 7, 8 Offline icon, 7 OLE, 97 Exporting, 54 Outlook, 77 Find Open Time, 30, 32, 33, 35, 37

Password, 43, 77, 79 Find..., 53, 92

Paste, 30 Port, 77

Preferences, 22, 39, 43, 44, 73, 74, 76, 77 Printing, 2, 25, 45

Printing Contacts, 66

printing the monthly calendar, 98 Private Events, 24, 48, 80, 88

privileges, 7, 8, 24, 30, 40, 42, 79, 80, 88, 92 Project Schedules, 19

Quick Add, 62, 65 Record Locking, 61

Record View Preferences, 70 recurring, 17, 26, 29, 31, 33, 75, 88 Remember Open Documents, 73 Reminder, 50

report, 45 Reports, 45, 54 Rescheduling, 41

reset the client data file, 97 Revert button, 62

save, 7, 13, 14, 15, 17, 19, 35, 54 Saving Schedule Views, 17 Security, 8, 79

serial number, 10 server, 10, 11, 98

Server, 7, 8, 9, 10, 11, 19, 24, 30, 31, 43, 77, 88

Set Column Widths, 18

Share Contacts, 70

Sharing, 8, 24, 30, 31, 42, 53, 77, 79, 80, 88, 92

Show Alarms List Palette, 51 Show Header Icons, 75 Show small icons, 75 Show Weekends, 17, 75 Show/Hide Weekends, 17 Small icons, 24, 75, 92 starting, 97 support, 2, 1, 20, 43, 77, 81 Time Scale, 19 time zone, 81 Today, 17 Toolbar Preferences, 70 type, 10, 19, 25, 38

Use Contact Info for Event Name, 70 Views, 8, 13, 15, 16, 17, 18, 21, 35, 37 Web field, 61 Weekends, 17, 48, 75 Weekly, 13, 14, 15, 16, 17, 20, 21, 24, 29, 30, 35, 37, 74, 75, 76, 87, 88, 92 Weekly view, 20, 21, 24, 30, 74, 75, 76, 88, 92 Windows 95, 97 zoom in, 19 zoom out, 19