III. RESULTADOS
3.2 DETERMINAR LA PRODUCTIVIDAD ACTUAL DE EQUIPOS CRÍTICOS DESPUÉS DEL
List of MFAA lenders
A list of
A list of MFAA lenders is available, viewed 13 March 2017, at:MFAA lenders is available, viewed 13 March 2017, at: <
<www.mfaa.cwww.mfaa.com.au/Industom.au/IndustryInformation/ryInformation/Pages/MFPages/MFAA-lenders.aspxAA-lenders.aspx>.>.
Further resources: Licensing
Further resources: Licensing
•
• Mortgage & Mortgage & Finance Association Finance Association of of AustraliAustralia a (MFAA) (MFAA) 2015,2015, Code ofCode of
practice
practice, MFAA, 15 September, viewed 13 March 2017,, MFAA, 15 September, viewed 13 March 2017, <
<https://www.mfaa.com.au/AboutUs/Documents/150914%20MFAA%2https://www.mfaa.com.au/AboutUs/Documents/150914%20MFAA%2
0Code%20of%20Practice%20Effective%2015Oct15.pdf
0Code%20of%20Practice%20Effective%2015Oct15.pdf >>..
•
• Australian Securities Australian Securities and Invesand Investments tments CommissioCommission (ASn (ASIC) n.d.,IC) n.d., FAQs —FAQs —
getting a credit licence
getting a credit licence, ASIC, viewed 13 March 2017,, ASIC, viewed 13 March 2017, <
<http://www.asic.ghttp://www.asic.gov.au/asicov.au/asic/asic.nsf/byhea/asic.nsf/byheadline/Getting+adline/Getting+a+credit+lice+credit+lice
nce?openDocument
nce?openDocument>.>.
•
• Australian Securities aAustralian Securities and Invesnd Investments tments Commission Commission (ASIC) (ASIC) 2013,2013,
Regulatory Guide RG 204 ‘Applying for and varying
Regulatory Guide RG 204 ‘Applying for and varying a credit licence’,a credit licence’, ASIC, viewed 13 March 2017,
ASIC, viewed 13 March 2017, <
<http://www.asic.ghttp://www.asic.gov.au/asicov.au/asic/asic.nsf/byhea/asic.nsf/byheadline/Regdline/Regulatory+guides?oulatory+guides?o
penDocument#rg204
penDocument#rg204>>..
•
• Australian Securities Australian Securities and Inand Investments vestments CommissioCommission (ASn (ASIC) 201IC) 2010,0,
Regulatory Guide RG 207 ‘Credit licensing
Regulatory Guide RG 207 ‘Credit licensing — Financial requirements’— Financial requirements’ , , ASIC, viewed 13 March 2017,
ASIC, viewed 13 March 2017, <
<http://www.asic.ghttp://www.asic.gov.au/asicov.au/asic/asic.nsf/byhea/asic.nsf/byheadline/Regudline/Regulatory+guides?olatory+guides?o
penDocument#rg207
penDocument#rg207>>..
•
• Australian Securities Australian Securities and Inand Investments vestments CommissioCommission (ASn (ASIC) 201IC) 2014,4,
Regulatory Guide RG 206 ‘Credit licensing
Regulatory Guide RG 206 ‘Credit licensing — Competenc— Competence and training’e and training’ , , ASIC, viewed 13 March 2017,
ASIC, viewed 13 March 2017, <
<http://www.asic.ghttp://www.asic.gov.au/asicov.au/asic/asic.nsf/byhea/asic.nsf/byheadline/Regdline/Regulatory+guides?oulatory+guides?o
penDocument#rg206
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Part 2: Working in a team
Part 2: Working in a team
Professionals often find themselves working as part of a team. Lenders
Professionals often find themselves working as part of a team. Lenders will oftenwill often operate in a
operate in a team environment comprised of professionals who offer the team environment comprised of professionals who offer the customerscustomers products and services based on their
products and services based on their combined professiocombined professional knowledge and skills.nal knowledge and skills. The ability to work in and as part of
The ability to work in and as part of a team is important. The skills required are relevanta team is important. The skills required are relevant to a variety of
to a variety of interpersonal relationships.interpersonal relationships. A foremost skill in
A foremost skill in developing any human relationship and in all aspects of business isdeveloping any human relationship and in all aspects of business is the ability
the ability to communicate effectively.to communicate effectively.
6
6
Being Being a a part part of of a a teamteam
A team is a
A team is a group of individuals working together with a group of individuals working together with a common focuscommon focus, goal or, goal or objective.
objective.
When a team is functioning well, it is greater than the sum of its
When a team is functioning well, it is greater than the sum of its parts. Whether on theparts. Whether on the sports field or t
sports field or the office, working in a he office, working in a great team where the participants feel valued cangreat team where the participants feel valued can lift individual
lift individual performancperformances.es. Being a part of a team involves: Being a part of a team involves:
•
• being being fully cfully committed ommitted to to the teathe team’s m’s goalsgoals
•
• being responsible being responsible for meetinfor meeting commig commitments or tments or tasks assigtasks assigned to youned to you
•
• being being an efan effective fective and and sensitive sensitive communicacommunicatortor
•
• providing providing constructive constructive feedback feedback when when requiredrequired
•
• recognisirecognising ng fellow fellow team team members’ members’ achievementsachievements
•
• being abeing an active n active contributor contributor and paand participant in rticipant in the teathe teamm
•
• having having a a collaboracollaborative tive attitudeattitude
•
• sharing sharing
•
• being being flexible aflexible and nd compromisincompromising when g when necessarynecessary
•
• being respebeing respectful to ctful to others in others in and outside and outside the teathe teamm
•
• creative creative problem problem solvingsolving
•
Apply your knowledge 18: Being a
Apply your knowledge 18: Being a part of a successful teampart of a successful team
Take a moment to reflect on times in your life where you have worked in a Take a moment to reflect on times in your life where you have worked in a successful and effective team. It may have been a work team, sporting team successful and effective team. It may have been a work team, sporting team or some other context.
or some other context. 1.
1. When was When was the team the team most effmost effective? Why?ective? Why?
2.
2. How did working in a succeHow did working in a successful and effective teassful and effective team make you feel?m make you feel?
3.
3. What are the quWhat are the qualities or behavioalities or behaviours of team urs of team members who members who workwork effectively in a
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7
7
Team Team rolesroles
It is
It is important when working in a team important when working in a team to have clearly defined roles and responsibilities.to have clearly defined roles and responsibilities. This helps to
This helps to avoid confusion, overlap of work or unnecessary rework. Dr RM Belbinavoid confusion, overlap of work or unnecessary rework. Dr RM Belbin developed a theory of team roles to
developed a theory of team roles to identify people’s behavioural strengths andidentify people’s behavioural strengths and weaknesses in the workplace to:
weaknesses in the workplace to:
•
• build build productive productive working working relationshipsrelationships
•
• select select and and develop develop high-performing high-performing teamsteams
•
• raise raise self-awarenesself-awareness as and nd personal personal effectivenesseffectiveness
•
• build build mutual mutual trust trust and and understandingunderstanding
•
• aid aid recruitment recruitment processes.processes.
Apply your knowledge 19: Your role i
Apply your knowledge 19: Your role in a teamn a team
Read the Mind Tools article on
Read the Mind Tools article on Belbin’s team roles and answer the followingBelbin’s team roles and answer the following questions:
questions:
Mind Tools n.d., ‘
Mind Tools n.d., ‘Belbin’s Team RolesBelbin’s Team Roles’, Mind Tools, viewed 13 ’, Mind Tools, viewed 13 March 2017,March 2017, <
<https://www.mindhttps://www.mindtools.comtools.com/pages/arti/pages/article/newLDR_83.htcle/newLDR_83.htmm>.>. 1.
1. Belbin identified nine (9Belbin identified nine (9) team roles ) team roles and categorisand categorised those roles inted those roles intoo three (3) groups: action oriented, people oriented, and thought three (3) groups: action oriented, people oriented, and thought
oriented. Briefly describe each of the nine (9) types listed in the article. oriented. Briefly describe each of the nine (9) types listed in the article.
2.
2. Which of these rWhich of these roles do you think moles do you think most closely aligost closely aligns to yourns to your
personality? Can you identify colleagues (present or past) who fulfil the personality? Can you identify colleagues (present or past) who fulfil the other team roles?
other team roles?
3.
3. How might thHow might this informatiois information assist you to wn assist you to work more effork more effectively inectively in a team?
a team?
Note:
Note: You can access ‘Suggested answers’ for Question 1 at the end You can access ‘Suggested answers’ for Question 1 at the end of this topic.of this topic.
Further resources: Effective teams
Further resources: Effective teams
•
• Belbin Belbin Associates Associates n.d.,n.d., Belbin team rolesBelbin team roles, Belbin Associates,, Belbin Associates,
viewed 13 March 2017, viewed 13 March 2017,
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8
Feedback
8
Feedback
8.1
8.1
What What is is feedback?feedback?
Feedback is information or criticism given with the
Feedback is information or criticism given with the intention of improvement. In a workintention of improvement. In a work situation, feedback can be:
situation, feedback can be:
•
• informal, for informal, for example, casual example, casual comments comments on on work performedwork performed
•
• formal, formal, for for example, example, performance performance reviewreview
•
• positive, for positive, for example, thexample, thanks, praise anks, praise or rewards for rewards for a job or a job well donewell done
•
• negative, for negative, for example, formal example, formal warnings or warnings or performance management performance management when awhen a
person’s performance is not adequate. person’s performance is not adequate.